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About

Helpline available Monday to Friday, 10am - 8pm. SANE's team of trained staff and volunteers provide free counselling, information and resources. Call 1800 187 263. Free Translating and Interpreting Service (TIS) 131 450.

SANE offers free digital and telehealth support services for people over 18 years of age with complex mental health needs, and their family, friends and carers. We also provide mental health support to people with intellectual disability, autism or acquired brain injury.

Free, anonymous, and professionally moderated online forums are available 24/7 and SANE's You Are Not Alone online resource provides information and advice about supporting someone who has attempted, or is at risk of attempting, suicide.

Peer Group Chats are also available online every Thursday at 7pm focusing on a specific topic and are guided by peer workers with lived experience of mental health issues.

We are a small team which means that there may be times where we cannot answer your call immediately, or when web chat is busy (offline). We encourage you to try again later . If you have a question that isn’t urgent or need information or resources you can email us at getsupport@sane.org We will answer your email within 48 hours.


Available to
  • Aboriginal & Torres Strait Islanders
  • Carers
  • Ex-prisoners
  • LGBTIQA+
  • Men
  • Multicultural community
  • NDIS participants
  • Older persons
  • People living with a disability
  • Rural/farming community
  • Women
  • Young people (12+)
For GP use: Level of Care
  • Self-Management
  • Low intensity
Areas serviced
  • Blue Mountains
  • Hawkesbury
  • Lithgow
  • Penrith
Is there a cost?
No
Is a Referral needed?
No
Do I need to book?
Contact service for information
View service website
Opening hours
Forums 24 hours a day, 7 days a week
Telephone support line and email Monday - Friday 10am - 8pm
Online chat room Tuesdays at 7pm

Services provided
  • Over the phone
  • Online

In home service
  • No
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