Health Connectors are community development workers who act as a bridge between
formal/healthcare providers (GP’s, aged, community and palliative care, volunteer services
etc) and informal care networks; families, neighbours, colleagues, social groups etc. They
help people develop their support networks and end of life planning with people living with
life-limiting illness, especially those who are isolated, vulnerable and at risk of falling
between the cracks.
❏ have the time to listen to patients and their carers to find out what is important to
❏ work closely with peoples’ networks, bringing them to life and enhancing them
❏ connect people into support in their community
❏ support patients in managing long-term conditions
❏ assist patients in setting goals and making changes that are meaningful to them
❏ focus on resilience and strengths based practices
❏ Support people and their GP’s with advance care planning
❏ assist with other end of life documents
❏ identify gaps and work with the community to fill them
Publicly available mental health information and self-help resources.
Self-help resources and low intensity interventions, including digital mental health, group and peer supports.
A mix of self-help resources, including digital mental health and low intensity interventions. Also psychological services for individuals who require them.
High intensity services including periods of intensive intervention that may involve multidisciplinary support. Where issues may be persistent or episodic without a high level of risk, complexity or disability.
Intensive team-based specialist assessment and intervention (typically state/territory mental health services) with involvement from a range of different mental health professionals including case managers, psychiatrists, allied health workers, and GPs. Includes a high level of risk, disability or complexity.