A free, 24-hour emergency/crisis service for people with acute psychiatric illness and/or distress. It will direct people to the right care, allowing people with a mental health issue to speak with a mental health professional about their symptoms. The mental health professionals staffing the line will assess the urgency of the call and make appropriate recommendations about follow up treatments. Carers, mental health professionals and emergency service workers can also access advice and relevant services.
Publicly available mental health information and self-help resources.
Self-help resources and low intensity interventions, including digital mental health, group and peer supports.
A mix of self-help resources, including digital mental health and low intensity interventions. Also psychological services for individuals who require them.
High intensity services including periods of intensive intervention that may involve multidisciplinary support. Where issues may be persistent or episodic without a high level of risk, complexity or disability.
Intensive team-based specialist assessment and intervention (typically state/territory mental health services) with involvement from a range of different mental health professionals including case managers, psychiatrists, allied health workers, and GPs. Includes a high level of risk, disability or complexity.