The Carer Gateway Counselling Service is a free service for carers. Each weekday, from 8:00am to 6:00pm, our professional counsellors are waiting to talk through the concerns you have and how you feel about your carer role.
To use the service, simply select ‘Request a Callback’ on our web page, fill in your details and we will call you back within one business day. You can also call 1800 422 737 and Select Option 2 to speak to our team.
Carer Gateway will connect unpaid carers with free local services and supports including carer support planning, counselling, in-person peer support from carer peer workers or support groups, facilitated coaching, tailored support packages, and emergency respite. Multi-lingual coaching and peer support are also available in Arabic.
The Carer Gateway website provides an online forum that you can join and become part of a supportive online community with other carers.
Carer Gateway services are not means tested and accessing support doesn't impact any other Centrelink Carer Support Payment/s you may be recieving. You do not need to be recieving a Centrelink Carer Support Payment to access this service, all unpaid carers are able to access Carer Gateway.
Publicly available mental health information and self-help resources.
Self-help resources and low intensity interventions, including digital mental health, group and peer supports.
A mix of self-help resources, including digital mental health and low intensity interventions. Also psychological services for individuals who require them.
High intensity services including periods of intensive intervention that may involve multidisciplinary support. Where issues may be persistent or episodic without a high level of risk, complexity or disability.
Intensive team-based specialist assessment and intervention (typically state/territory mental health services) with involvement from a range of different mental health professionals including case managers, psychiatrists, allied health workers, and GPs. Includes a high level of risk, disability or complexity.