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Welfare and Financial Support

Welfare and Financial Support

Welfare and Financial Support

The Nepean Blue Mountains region has many outlets to support people with their welfare and financial needs. Through Centrelink, there are a number of financial benefits accessible for people with mental illness, particularly if they have a psychiatric or psychosocial disability. These include a range of payments and services to assist people in meeting the costs of daily household and living expenses.  These payments can go towards rent or assist people with financial support when going through the education system.  Payments are also available for carers and/or Indigenous Australians. Other financial support services in the Nepean Blue Mountains include:

  • Centrelink Financial Information Centres
  • Social Security Centres
  • National Disability Insurance Scheme (NDIS) Customer Service Centre
  • Family and Community Services (FACS) Community Service Centres
  • No Interest Loan Schemes (NILS)
  • Financial Counselling
Centrelink

Centrelink delivers a range of payments and services to suit people's needs. Today, most applications can be done online however social security offices are distributed throughout the Nepean Blue Mountains region to help people discuss and formalise benefits. There are five Centrelink offices in the Nepean Blue Mountains region:

Target Audience
Person seeking welfare support as a family, separated parent, jobseeker, older Australian, a  person with a disability, a student or trainee, migrant, refugee, carer, rural or remote Australian or an Indigenous Australian.

Eligibility
Ring to determine eligibility.

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Call 13 28 61

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Centrelink Financial Information Centre

The Centrelink Financial Information Centre is a free, confidential service that provides education and information on financial issues to all Australians. The Financial Information Service can help you to make more informed decisions about investment and financial opportunities for your current and future needs. Financial Information Service officers can talk to you about taking control of your finances so you can actively plan for your retirement and lifestyle choices while you are still working.

Hours of Operation
Mon-Fri 8:30am - 4:30pm

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Call 13 23 00

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Credit and Debt Hotline

The credit and debt hotline provides free telephone legal advice and financial counselling to NSW consumers on credit, debt and banking matters.

Email
info@financialrights.org.au

Hours of Operation
Mon-Fri 9:30am - 4:30pm

Call 1800 007 007

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Family and Community Services (FACS) Community Services Centre

Family and Community Services (FACS) provide services across three key program areas – prevention and early intervention, child protection and out-of-home care. Service centres are located at numerous locations throughout Australia. There are 4 centres in the Nepean Blue Mountains Region:

Blue Mountains Service Centre
435-437 Great Western Highway, Faulconbridge NSW 2776 - (02) 4752 2600

Hawkesbury Service Centre
Level 1, 300 George Street, Windsor NSW - (02) 4574 6666

Lithgow Service Centre
109 Main Street Lithgow NSW 2790 - (02) 6354 0800

Penrith Service Centre
2-6 Station Street, Penrith NSW 2750 - (02) 4722 7300

Target Audience
People living with unstable and complex family structures, families experiencing economic hardship, homelessness, parental substance abuse and/or mental illness.

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

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National Disability Insurance Scheme (NDIS) Customer Service Centres - National Disability Insurance Agency

NDIS Customer Service Centres provide information to consumers as it is rolled out across Australia. The Nepean Blue Mountains region has three NDIS Customer Service Centres:

Katoomba Customer Service Centre
33-35 Waratah Street, Katoomba NSW 2780

Penrith Customer Service Centre
331 High St, Penrith NSW 2750

Windsor Customer Service Centre
309 George St, Windsor NSW 2756

Eligibility
To access the NDIS in Nepean Blue Mountains people must be aged under 18 years of age and have an impairment or condition that is likely to be permanent and stops them from doing everyday things for themselves; or need support now that will reduce their need for support in the future; or be aged under six years old with developmental delay; live in the Local Government areas of the Blue Mountains, Hawkesbury, Lithgow and Penrith; be an Australian citizen, a permanent resident or hold a Protected Special Category Visa.

Hours of Operation
Mon-Fri 8:30am-4:30pm

Local Areas
Blue Mountains, Hawkesbury, Penrith

Postal Address
GPO Box 700, Canberra ACT 2601

Call 1800 800 110

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No Interest Loan Scheme (NILS)

NILS offers people on low incomes the opportunity to access safe and affordable credit for essential household items without any fees, charges or interest payments.  As loans are repaid, the money is lent out to other members of the community to utilise the service. There are 7 organisations that conduct NILS projects in the Nepean Blue Mountains. They can be found at:

Target Audience
People on low incomes

Eligibility
To be eligible for NILS you must have a Health Care Card or earn less than $45,000 a year (after tax).

Cost
Receive a loan information pack. Once the information in the pack is completed please phone the office to make an appointment for an interview with the NILS Loans Officer (strictly by appointment only).

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Call 13 64 57

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Salvation Army Moneycare

Salvation Army Moneycare provides a free and confidential financial counselling services for people facing financial difficulties or those wanting to avoid financial difficulties. There are two streams of support provided by financial counsellors and financial capability workers. Financial capability workers focus on helping people prepare and maintain budgets. All workers are trained to do presentations and workshops related to financial counselling.

Address
306 High Street, Penrith NSW 2750

Target Audience
All population

Eligibility
No criteria

Cost
Free

Hours of Operation
Mon-Fri 9:00am - 5:00pm

Local Areas
Penrith, Blue Mountains

Referral
Self-referral and through other local community agencies.

Victims Services - NSW Department of Justice

Victims Services provides support, including free counselling and financial assistance to victims of crime. They help victims navigate their way through the justice system from the time they become a victim until after the end of the court process.

Address
Level 1, Justice Precinct Offices, 160 Marsden Street, Parramatta NSW 2150

Target Audience
Victims of crime, sexual assault, child abuse or families and friends of missing persons

Email
vs@justice.nsw.gov.au

Hours of Operation
Mon-Fri, 8:00am– 6:00pm

Call 1800 633 063

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Wesley Financial Counselling Services - Wesley Mission

Wesley Financial Counselling Services provide free, independent and confidential face-to-face counselling to help people in financial distress to manage money more effectively. They provide assistance in the following ways:

  • Compiling budgets and money plans
  • Advocacy and negotiation on behalf of creditors
  • Information and advice regarding insolvency
  • Counselling on bankruptcy issues

Address
30 Copeland St, Kingswoood NSW 2747

Target Audience
All Population

Eligibility
None

Email
financialcounselling@wesleymission.org.au

Cost
Free

Hours of Operation
Mon-Fri 9:00am - 5:00pm

Local Areas
Penrith, Hawkesbury

Referral
Call the number below to book a free appointment.

Call 1300 827 638

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