Multicultural services refers to the mental health programs and services provided for culturally and linguistically diverse (CALD) people in the Nepean Blue Mountains region. There are a number of programs and services that provide information, support and translating services to people from multicultural backgrounds in areas relating to mental and physical health and drugs and alcohol.
The Drug and Alcohol Multicultural Education Centre (DAMEC) works to reduce the harm associated with the use of alcohol and other drugs within culturally and linguistically diverse (CALD) communities in New South Wales.
- Culturally appropriate support services for individuals and families from a CALD background affected by drug and alcohol-related issues
- Education for CALD communities and services on alcohol and other drug issues
- Training for other drug and alcohol services to help services provide culturally appropriate treatment and support to people from CALD backgrounds
Culturally and linguistically diverse (CALD) communities in New South Wales.
Suite 102, Level 1, 114-116 Main St, Blacktown NSW 2148
PO Box 2315, Strawberry Hills NSW 2012
Mental Health in Multicultural Australia provides a national focus for advice and support to providers and governments on mental health and suicide prevention for people from culturally and linguistically diverse (CALD) backgrounds. This involves representation and support for CALD communities’ interests in the mental health sector and raising awareness of mental illness and suicide prevention in CALD communities.
There are various resources available on the website including mental health information in various languages, information on services and networks and a section on knowledge exchange.
PO Box 174, Deakin West ACT 2600
Works to improve the quality of health services and outcomes for people of culturally diverse and linguistically diverse backgrounds by working closely with government, non-government, health professionals and the community.
The Multicultural Problem Gambling Service (MPGS) for NSW is a statewide service that provides free, confidential assistance to problem gamblers from culturally and linguistically diverse communities living in NSW and their families. Assistance includes free telephone counselling, information advice and referral, one to one counselling in a preferred language, support groups and outreach clinics.
Building 55A, Cumberland Hospital Campus, 5 Fleet Street, North Parramatta NSW 2151
Locked Bag 7118, Parramatta CBD BC NSW 2124
Hours of Operation
Counselling is available outside of business hours on appointment.
Nepean Multicultural Access Inc. is a non-government organisation which provides information and settlement services to migrants, refugees and humanitarian entrants during the first 5 years after their arrival in Australia. With outreach work being conducted from Kingswood TAFE, Lawson and Windsor, NMA provides face-to-face services by appointment including:
- Information and referral services
- Information sessions and educational programs
- Migrant advice
- Supported groups in many languages
Building 5, St Marys Community and Cultural Precinct, 29 Swanston St, St Marys NSW 2760
Blue Mountains, Hawkesbury, Penrith
Culturally and Linguistically Diverse (CALD) individuals in the Blue Mountains, Hawkesbury and Penrith.
The NSW Refugee Health Service aims to protect and promote the health of refugees and people of refugee-like backgrounds living in NSW.
- provides early health assessments by refugee health nurses for newly arrived refugees
- educates health service providers on refugee health and related issues;
- acts as a link between agencies working with refugees and health services;
- provides targeted health promotion programs for refugees
- provides medical assessments and referrals through GP clinics, particularly for recent arrivals;
- facilitates and conducts research in refugee health; and
- advocates for health policies and appropriate services for refugees.
Suite 1, Level 3, 157-161 George St, Liverpool NSW 2170
Hours of Operation
PO Box 144, Liverpool BC NSW 1871
All referrals and appointments are made through the Liverpool office (number below).
An organisation that works with refugees, asylum seekers and people from refugee-like backgrounds who have experienced torture and have suffered traumatic events. They provide a holistic range of services including:
- Activities for young people
- Advocacy on refugee issues
- Community development projects
- Community liaison and consultation
- Counselling and therapy
- Group work
- Referral and case maangement
They have outreach at:
- Penrith - Soper Place, Penrith - (02) 4732 9400
- Katooomba - Counselling and group once a fortnight
- St Marys - 29 Swanston St, St Marys - (02) 9833 2416
Refugees, asylum seekers and people from refugee-like backgrounds who have experienced torture and have suffered traumatic events.
Hours of Operation
Blue Mountains, Penrith
Settlement Services International (SSI) provides a range of services in the areas of refugee settlement, migrant support services, asylum seeker assistance, housing, multicultural foster care, disability support, employment services and youth support. SSI's Housing Services division provides housing assistance to refugees, humanitarian entrants and people seeking asylum once they start living in the community.
2/158 Liverpool Road, Ashfield NSW 2131
Assists people who are vulnerable and most in need, such as youth and children, seniors, people with disabilities and humanitarian entrants, with diverse programs ranging from aged care and disability services to case management for new arrivals, information sessions and support groups.
114-116 Henry Street Penrith NSW 2750
Refugees, children, seniors and people with disabilities
Hours of Operation
The Transcultural Mental Health Centre provides services to people from culturally and linguistically diverse communities experiencing a mental health issue who are linked to a Local Health District mental health service, such as hospital or community mental health service. Their services include:
- Information and consultation about mental health and cultural issues.
- Information about government and non-government health and welfare services for people of culturally and linguistically diverse backgrounds.
- Clinical intervention using bilingual clinicians for individuals and families who are connected with a NSW Health mental health service.
- The service is free and is available to individuals, families, children, young people, adults and older people who have been referred by their local mental health team.
Mental health professionals from public mental health services can contact their Information and Clinical Consultation and Assessment Service to discuss making a referral.
People from culturally and linguistically diverse (CALD) communities, health professionals and partner organisations across NSW.
Hours of Operation
8:30am-5:00pm, Monday - Friday
Building 53, Cumberland Hospital Campus, 5 Fleet Street, North Parramatta NSW 2151
A Translating and Interpreter Service (TIS) for people who do not speak English. The operator connects a person to an interpreter who speaks in their language and explains one's enquiry. They provide:
- ATIS Voice automated voice-prompted immediate phone interpreting
- Illegal Maritime Arrival (IMA) interpreting
- Immediate phone interpreting
- On-site interpreting
- Pre-booked phone interpreting
TIS National, GPO Box 241, Melbourne VIC 3001