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Helplines/Online Help

Helplines/Online Help

Helplines

Helplines provide a means to get in contact with professionals over the phone and online. They provide face-to-face counselling, provide needs assessments and refer people to appropriate services. A person may wish to contact a helpline if they are experiencing a crisis or are experiencing an issue that may potentially damage their mental health. There are specialist helplines for:

  • People who are experiencing or are at risk of sexual assault or violence
  • People who are experiencing family and/or domestic violence
  • People who are experiencing or are at risk of homelessness
  • Preventing suicide
  • Suicide bereavement services
  • People requiring financial, drug, alcohol and gambling counselling
  • Referring people to mental health support
  • Referring people to youth, disability service, welfare or family mediation and child protection programs
  • Rural outreach services
  • Child counselling services
  • Information, education and support groups
Mental Health Support & Counselling Helplines

There are a number of helplines that provide support and counselling for people going through a mental illness. These services may provide one-on-one confidential support with trained mental health professionals, short-term counselling, information and referrals for a number of conditions (such as anxiety, depression, perinatal depression and post-traumatic stress disorders), a broad range of issues (such as one’s sexuality, bullying, relationship problems or drug and alcohol abuse), the effects of trauma as well as conditions that arise due to military service. These helplines attempt to reach people of different ages, genders and stages in life.

Online Help

There are number of free online resources, supports and self-help programs available on the internet through a number of mediums such as factsheets, tools, apps, online forums, stories, videos, audio and lists. These programs and initiatives create online communities, providing advice, information, supports and services to help people deal with their mental health issues.

Online self-help sites provide practical evidence-based tools and support to enhance understanding on mental health difficulties, their treatments and ways to access self-help strategies. Online programs are not meant to replace other treatments, but assist in the understanding of mental health issues and services and may be used as tools to discuss with a health practitioner.

1800RESPECT

1800RESPECT is a telephone counselling service that provides an opportunity to talk to a professional when experiencing vicarious trauma (i.e. intrusive thoughts that have been witnessed by an individual) and conditions that may develop including:

  • Domestic violence victims
  • Domestic Post Traumatic Stress Disorder
  • Depression
  • Nightmares

Target Audience
People experiencing vicarious trauma.

Hours of Operation
24 Hours/7 Days a week

Call 1800 737 732

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Ask Izzy

Ask Izzy is a free and anonymous website that can help you find the nearby services. Over 350,000 services are listed in areas including:

  • Housing
  • Food
  • Physical and Mental Health
  • Centrelink
  • Financial
  • Support & Counselling
  • Legal
  • Drugs and Alcohol
  • Employment and volunteering

Email
support@askizzy.org.au

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Beyondblue Infoline

Beyondblue provides one-on-one confidential support with trained mental health professionals, providing short-term counselling, information and referrals for anxiety and depression. They are there to listen, provide information and advice, and point people in the right direction so that they can seek further support.

Hours of Operation
24 Hours / 7 Days a Week

Call 1300 224 636

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Bite Back

Bite Back is an online positive psychology program aimed at improving the overall wellbeing and happiness of young Australians aged 12-18 years. The program contains interactive activities, quizzes, stories and videos as well as information about various mental health topics.

Email
biteback@biteback.org.au

Call (02) 9382 4530

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Blue Knot Helpline

The Blue Knot Foundation is a national organisation that works to improve the lives of Australian adults who are survivors of childhood trauma, including abuse. Their helpline provides:

  • Professional short-term counselling support
  • Information
  • Referrals for ongoing support
  • Support and guidance for engaging with the Royal Commission

Email
helpline@blueknot.org.au

Hours of Operation
9:00am - 5:00pm

Call 1300 657 380

Butterfly Foundation

Butterfly Foundation offers a multitude of services and programs that provide support, treatment, prevention, early intervention, education and training. Butterfly Foundation’s Helpline is for: People with Eating Disorders, Carers and families and Health care professionals.

Call 1800 334 673

Visit Website

Centre for Eating and Dieting Disorders

The Centre for Eating and Dieting Disorders (CEDD) is an academic and service support centre based in Sydney, Australia resulting from a collaboration between The Boden Institute of Obesity, Nutrition, Exercise & Eating Disorders in the Faculty of Medicine at the University of Sydney and Sydney Local Health Network. CEDD has developed a range of eLearning and eTherapy programs for health professionals and people living with eating disorders.

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Child Protection Helpline

The Child Protection Helpline is a statewide call centre staffed and operated by professionally qualified caseworkers to receive and screen all reports presented to this phone line.

Call 132 111

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Community Health Central Intake

Community Health Centres provide a range of services to children, young people and their families. Services provided include:

  • Assessment and treatment
  • Child and family health nursing including home visits for all new parents
  • Counselling services for children, families and adults
  • Developmental screening
  • Early childhood health clinics
  • Health promotion, prevention and early detection
  • Occupational therapy for children
  • Parenting groups
  • Playgym
  • Speech pathology for children
  • Support with infant feeding and parenting
  • Women's health

Target Audience
Children, young people and their families.

Hours of Operation
24 Hours / 7 Days a Week

Call 1800 222 608

Domestic Violence Line

The Domestic Violence Line is a statewide free-call number and is available 24 hours, seven days a week for people experiencing domestic violence. Run by trained female caseworkers, the Domestic Violence Line provides telephone counselling, information and referrals for women and same-sex partners who are experiencing or have experienced domestic violence. The service has an extensive list of contacts, people and services across NSW who can help, making referrals to:

  • Women's refuges
  • Family support services
  • Counselling
  • The police
  • Courts
  • Lawyers
  • Hospitals
  • Transport
  • Emergency accommodation and
  • Other relevant support

Target Audience
Women and same-sex partners who are experiencing or have experienced domestic violence.

Call 1800 656 463

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eheadspace

eheadspace is an online and telephone service that supports young people and their families going through a difficult time. It is a confidential, free and secure space where young people can chat, email or speak on the phone with a qualified youth mental health professional. Young people may contact the service if they need advice, are worried about their mental health or are feeling isolated or alone. eheadspace can help with a broad range of issues like:

  • Bullying
  • Drug and alcohol issues
  • Depression and anxiety
  • Relationships
  • Concerns about friends
  • Fitting in and isolation
  • Work and study advice to young people
  • Specialist support to parents and carers who are worried about a young person

Target Audience
Young people aged 12-25 years and their families.

Hours of Operation
24 Hours / 7 Days a Week

Call 1800 650 890

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Family Violence Law Help

Family Violence Law Help is a new national website for people wanting to understand domestic and family violence, the law and where to get help.

The website has free, easy to understand information about:

  • domestic and family violence
  • family law
  • child protection law
  • Apprehended Domestic Violence Orders
  • where to get help

The website can be translated into different languages and has useful factsheets that can be downloaded or printed. It uses illustrations throughout to help with readability.

It also has information about the NSW Family Advocacy and Support Service (FASS), who provide free legal and social support to people affected by domestic and family violence.

Target Audience
People affected by domestic and family violence, educators and frontline workers.

Email
familyviolencelawhelp@legalaid.nsw.gov.au

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GriefLine

Griefline is Australia's only dedicated loss and grief national telephone counselling service. They provide anonymous support and specialist counselling services to individuals and families. All calls are confidential and are free. Online counselling is also available.

Target Audience
Individuals and families who are experiencing loss and grief.

Hours of Operation
12:00pm - 3:00am

Call 1300 845 745

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Head to Health (H2H)

Head to Health (H2H) provides information, resources, and services that most suit your needs. Whether you want to improve your overall sense of wellbeing, or you need help with something that is concerning you, or you are helping someone you care about—Head to Health can point you to great online mental health resources.

Visit Website

HIV Treatments Information Line

The HIV Treatments Information Line is a 24 hour helpline operated by St Vincent's Hospital.

Call 1800 454 510

Hold On to Life

Hold On to Life is a national telephone service providing a 12 minute recorded information service emphasising the fact that nearly all suicidal ideas are due to stress and depression, describing the symptoms of depression, encouraging the caller to seek treatment, offering advice for immediate intervention, and insisting the illness can be cured.

Address
Suite 609, 89 High Street, Kew VIC 3101

Cost
Free

Email
admin@aspf.com.au

Call 1800 465 366

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Kids Helpline

The Kids Helpline is a 24 Hour phone line for people aged between 5-25 years old. This service provides an opportunity for children and youth to talk about any concerns they may have. The Kids Helpline includes phone, email and webchat counselling services.

Target Audience
Young people aged between 5-25 years old.

Hours of Operation
24 Hours / 7 Days a Week

Call 1800 551 800

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Lifeline

Lifeline is a 24 hour telephone counselling service for people in a mental health crisis. It provides all Australians experiencing a personal crisis with access to online, phone and face-to-face crisis support and suicide prevention services. These critical services are delivered by volunteers and professionals. Lifeline Centres' services are specific to the needs of local communities providing:

  • Suicide prevention and bereavement services
  • Face-to-face counselling
  • Financial counselling
  • Gambling counselling
  • Mental health support services
  • Youth services
  • Disability services
  • Welfare programs
  • Rural outreach
  • Family and mediation services
  • Counselling services for children
  • Information
  • Education and support groups
  • Aged care visitation
  • Indigenous support services
  • Disaster recovery
  • Psychological first aid
  • Drug and alcohol counselling

Target Audience
People experiencing a mental health crisis.

Hours of Operation
24 Hours / 7 Days a Week

Call 13 11 14

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Link2Home

Link2Home is a single state-wide information and referral service that provides information about local services, assesses people's needs and refers people who are homeless or at risk of becoming homeless to appropriate services. Link2Home provides assistance by offering access to specialised support and accommodation services for the homelessness community.

Target Audience
People who are homeless or at risk of becoming homeless.

Hours of Operation
Everyday from 9:00am-10:00pm but closed between 1:00pm-2:00pm.

Call 1800 152 152

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MensLine

MensLine Australia is a professional telephone and online support, information and referral service for men, specialising in family and relationship concerns. MensLine Australia is staffed by a team of professional counsellors available around the clock to listen to men and help them through the tough times in life.

Target Audience
Men who are struggling to deal with issues related to their relationships with their partners, children, family, friends or workmates.

Hours of Operation
24 Hours / 7 Days a Week

Call 1300 789 978

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Mental Health Access Line

The Mental Health Access Line is an emergency 24-hour crisis service for people with acute psychiatric illness and/or distress.The Mental Health Line is used to be directed to the right care, allowing people with a mental health issue to speak with a mental health professional about their symptoms and be connected with appropriate care. The mental health professionals staffing the line will assess the urgency of the call and make appropriate recommendations about follow up treatment. Carers, mental health professionals and emergency service workers can also access advice and relevant services through the Mental Health Line.

Target Audience
People with acute psychiatric illness and/or distress and their carers; mental health professionals and emergency service workers.

Hours of Operation
24 Hours / 7 Days a Week

Call 1800 011 511

Mental Health Online
Mental Health Online provides free self-help and free therapist-assisted programs for a range of mental health concerns. Our online assessment can help you to identify some of the difficulties you may be experiencing and recommend the next steps. We currently offer free self-help programs for:
  • Generalised Anxiety Disorder
  • Depression
  • Social Anxiety Disorder
  • Obsessive-Compulsive Disorder
  • Panic Disorder
  • Post-Traumatic Stress Disorder
You can also create a tailored program with our Made-4-Me option addressing up to three significant mental health concerns. Our free therapist-assisted options can also be used to support you through the programs. You will receive contact from a trained e-Therapist in a weekly email and can choose to add four free video counselling sessions or chat-based sessions to your program. All of Mental Health Online’s programs are evidence-based and have been evaluated through research. Address National eTherapy Centre, Swinburne University of Technology, H99, PO Box 218, Hawthorn VIC 3122 Email contactmho@swin.edu.au Visit website
Mindspot Clinic

An online and telephone clinic providing free assessment and treatment services for Australian adults with anxiety or depression.

Call 1800 614 434

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Mood Assessment Program (MAP)

The MAP is a computerised assessment and diagnostic tool for mood disorders such as depression and bipolar disorder.

Visit Website

moodgym

moodgym is an online self-help program designed to help users prevent and manage symptoms of depression and anxiety. It is like an interactive, online self-help book which teaches skills based on cognitive behaviour therapy. Moodgym is designed to help you:

  • Identify whether you are having problems with emotions like anxiety and depression.
  • Learn skills that can help you cope with these emotions.

Note that moodgym is not appropriate for crisis help.

Email
moodgym@ehubhealth.com

Cost
Free

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Mountains of Help - Blue Mountains City Council

Mountains of Help is a website that provides a directory and advice about support services for young people in the Blue Mountains.

Address
Blue Mountains City Council Youth Services Development Officers
2-6 Civic Place, Katoomba NSW 2780

Target Audience
Young people living in the Blue Mountains

Call (02) 4780 5680

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MyCompass (Black Dog Institute)

myCompass is a free online self-help program for people with mild to moderate depression, anxiety and stress. It’s also appropriate for people who simply want to build good mental health.

myCompass includes fourteen interactive Learning Activities and a lifestyle tracking feature to help users better understand themselves and learn strategies to improve their mental health. The learning Activities deliver proven psychological techniques such as Cognitive Behavioural Therapy, Interpersonal Psychotherapy, Problem-solving Therapy and Positive Psychology.

Email
eMH@blackdog.org.au

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NDIS Pre-Planning Calculator

The NDIS Pre-Planning Calculator was designed to help participants and providers identify appropriate services for a potential NDIS participant to receive through an individualised funding package.
It may be useful for eligible participant pre-planning, funded participant review, or to advise what NDIS supports are available.

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NSW PEP Hotline

The HIV PEP Hotline provides information, assessment and a referral service for people from NSW who believe they may require HIV PEP (Post Exposure Prophylaxis) following a possible high risk exposure to HIV.

Hours of Operation
Mon-Fri: 9:00am-9:00pm
Sat-Sun and Public Holidays: 8:00am-9:00pm
If you call outside of these hours and need to access PEP, please attend your local emergency department.

Call 1800 737 669

OnTrack

OnTrack is a free and interactive online tool that offers mental health programs, information, quizzes and advice. The programs aim to be interactive and help people learn skills to manage their own problems.

Visit Website

Out and Online

Out & Online is an online program to improve wellbeing and reduce mental health symptoms in same-gender attracted youth aged 18-25 years.

Visit Website

Parent Line

Parent Line is a telephone counselling, information and referral service for parents of children ages 0 to 18 who live in New South Wales. Calls are answered directly by a team of trained, professional counsellors.

Parent Line staff have received training in parenting programs and qualifications in social work or psychology. They have many years of experience in helping families deal with ordinary parenting dilemmas and a range of more difficult problems.

Their service also includes the Early Childhood Intervention Infoline for families who have questions about their child’s development or who have a child who has been diagnosed with a disability.

Target Audience
Parents, grandparents and carers of children ages 0 to 18 who live in New South Wales

Email
info@parentline.org.au

Cost
Cost of a local call

Hours of Operation
Mon-Fri 9:00am-9:00pm Sat, Sun 4:00pm-9:00pm

Local Areas
Penrith, Hawkesbury, Blue Mountains, Lithgow

Postal Address
PO Box 360, Summer Hill NSW 2130

Call 1300 130 052

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Perinatal Anxiety and Depression Initiative (PANDA)

PANDA is the National Perinatal Anxiety and Depression Helpline that provides an opportunity to contact a counsellor who asks about a mother's and baby's immediate safety. The first call is about listening to your story and providing a safe confidential space for the client to talk openly and honestly about their thoughts, feelings and experiences around pregnancy and parenthood. After the first call, it is up to the consumer whether they would like to continue to receive telephone counselling support. PANDA also provides a follow up service aimed to support the client as they navigate their new parenting role and relationship changes.

Target Audience
Parents with perinatal anxiety and depression.

Hours of Operation
Mon-Fri 10:00am-5:00pm

Call 1300 726 306

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Positive Choices

Positive Choices is an online portal that helps school communities access accurate, up-to-date drug education resources and prevention programs.

Target Audience
Teenagers, their parents and teachers.

Email
info@positivechoices.org.au

Cost
Free

Visit website

QLife (LGBTI Counselling)

QLife is a nationally-oriented counselling and referral service for people who are lesbian, gay, bisexual, transgender, and/or intersex (LGBTI). QLife provides nationwide early intervention, peer supported telephone and web based services.

Target Audience
People who are lesbian, gay, bisexual, trans, and/or intersex (LGBTI) experiencing poor mental health, psychological distress, social isolation, discrimination, experiences of being misgendered and/or other social determinants that impact on their health and wellbeing.

Email
ask@qlife.org.au

Hours of Operation
7 days a week 3:00pm-12:00am

Call 1800 184 527

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Rape Crisis Centre

NSW Rape Crisis is a 24/7 telephone and online crisis counselling service for anyone in Australia who has experienced or is at risk of sexual violence, family or domestic violence and their non offending supporters. Counsellors work in partnership with clients to expand their choices, facilitate healing and encourage personal growth.

Target Audience
The service is accessible to anyone who is at risk of or has experienced sexual assault, family and/or domestic violence or who is supporting someone who experienced that violence.

Hours of Operation
24 Hours / 7 Days a Week

Call 1800 424 017

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reimagine - Mental Health, My Recovery and the NDIS

reimagine is a new free online resource designed to help you to gain confidence navigating the NDIS and understand how it can support mental health recovery aspirations.

The online tool is designed to be a one-stop-shop that not only provides information about the NDIS, but can be used as a side-by-side conversation and planning tool.

Designed to help people living with mental health conditions, families carers and workers work better together, reimagine:

  • outlines the steps and processes required to apply for NDIS funding
  • explains the language of the NDIS including psychosocial disability
  • helps you prepare your access request through interactive activities
  • helps you identify goals and aspirations to support you in the planning process
  • provides hints and tips from people who have been there

Visit website

Rural Help

Rural Help is a new psychology service that connects a variety of private psychologists with people living in remote communities who might not be able to easily access therapy otherwise.

Designed to be safe, secure and easy to use, sessions are conducted from the comfort of the client’s home via video conference for approximately one hour.

The psychology and counselling services incorporate a range of differing therapeutic techniques, to ensure that you are provided with the right solution to resolve your issues.
Rural Help is supported by recent changes in Medicare rebates for psychology. Under a Mental Health Care Plan, individuals living in rural or remote areas are able to access rebates for online therapy.

Target Audience
People living in rural or remote areas who are looking to connect with a therapist.

Cost
Approximately $65 per session (after Medicare rebate).

Local Areas
Hawkesbury, Lithgow

Referral
Consult your GP for a referral and send an initial enquiry through the website or call the number below.

Call 1800 435 728

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SANE Australia Helpline

SANE Australia provides an opportunity to talk to a health professional or mail questions about mental illness and related topics to a team of mental health advisors who will respond within two working days.

Target Audience
All people with a mental illness.

Hours of Operation
24 Hours / 7 Days a Week

Call 1800 187 263

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Stronger Together Campaign - RUOK?

The ‘Stronger Together’ campaign was developed after Aboriginal and Torres Strait Islander people from urban, regional and remote communities across the country repeatedly asked R U OK? if there could be work done to create a culturally appropriate R U OK? campaign. An advisory group of Aboriginal and Torres Strait Islander leaders and influencers was formed to develop this.

The website contains videos, posters, a conversation guide and more to remind everyone in every community to ask someone in their mob who might be struggling, "Are you OK?".

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Suicide Call Back Service

The Suicide Call Back Service is a 24 hour, nationwide service that provides free telephone, video and online counselling. Their professionally trained counsellors have specialist skills in working with suicide-related issues and they can help you to work through the pain and distress you may be feeling.

Hours of Operation
24 Hours / 7 Days a Week

Cost
Free

Referral
No referral required.

Call 1300 659 467

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THIS WAY UP

THIS WAY UP is a national provider of evidence-based online courses for depression, anxiety disorders, and chronic pain. Developed by world-leading experts, their courses are effective and designed to help people gain the knowledge and skills to overcome mental health difficulties.

On average across their courses, most people benefit from each lesson they complete, with 80% of people who complete all lessons benefiting substantially and 50% to the point of no longer being troubled by anxiety or depression related illness.

They offer courses for:

  • Anxiety
  • Depression
  • Social Phobia
  • Panic
  • OCD
  • Mindfulness
  • Stress
  • PTSD
  • Insomnia
  • Chronic Pain

This Way Up is funded by the Australian Government Department of Health under the Telephone Counselling, Self Help and Web-Based Support Programmes measure, and by the Clinical Research Unit for Anxiety and Depression (CRUfAD) at St Vincent’s Hospital, Sydney.

Address
Level 4, The O'Brien Centre, St Vincent's Hospital, 394-404 Victoria Street, Darlinghurst NSW 2010

Email
contact@thiswayupclinic.org

Target Audience
Individuals who are interested and motivated to learn how to help themselves manager their symptoms.
Have access to online course materials (e.g. reliable internet connection, access to e-mail) and are comfortable navigating the web.

Cost
The Short Wellbeing Courses are free.
Each disorder-specific course costs AUD $59.00.
The ‘MUMentum: Pregnancy and Postnatal’ courses cost AUD $35.00 each.

Hours of Operation
24/7 access to website and courses
Office hours: 9:00am-5:00pm

Referral
Online courses available in ‘Self Help’ mode of study do not require referrals or prescriptions.
Online courses available in ‘Supervised’ mode of study will require a clinician to first register with THIS WAY UP, then send an online prescription to the patient whom they wish to supervise through a course.

Call (02) 8382 1437

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Tresillian Helpline

Tresillian is an early parenting service offering families guidance in the early years of their child's life. They support new parents around breastfeeding and settling their baby, as well as dealing with post-natal depression and nutrition.

Target Audience
Parents seeking support in the early years of their child's life.

Hours of Operation
Mon-Sun 7:00am-11:00pm

Call 1300 272 736

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Veterans and Veteran's Family Counselling Service

The Veterans and Veterans Family Counselling Service provides free and confidential, nation-wide counselling and support for war and service-related mental health conditions, such as posttraumatic stress disorder (PTSD), anxiety and depression. They also provides relationship and family counselling to address issues that can arise due to the unique nature of military service. VVCS counsellors have an understanding of military culture and can work with clients to find effective solutions for improved mental health and wellbeing.

Target Audience
People in the military who are experiencing service-related mental health conditions such as PTSD, anxiety and depression.

Hours of Operation
24 Hours/7 Days a week

Call 1800 011 046

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WayAhead Directory

The WayAhead Directory is a comprehensive online database used to find local services, to make referrals and access mental health information and resources.

It contains up to date information on over 5,600 mental health related and community services primarily in New South Wales. The WayAhead Directory is free to access for people living with a mental health condition, carers, service providers, health care professionals and the general public.

Throughout its existence, the WayAhead Directory has been created from the response and needs of the people who use it and is continually updated to ensure, as much as possible, all content listed is up to date.

The WayAhead Directory is run by WayAhead – the Mental Health Association of New South Wales.

Email
directory@wayahead.org.au

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