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All Local Services

All Local Services

1800RESPECT

1800RESPECT is a telephone counselling service that provides an opportunity to talk to a professional when experiencing vicarious trauma (i.e. intrusive thoughts that have been witnessed by an individual) and conditions that may develop including:

  • Domestic violence victims
  • Domestic Post Traumatic Stress Disorder
  • Depression
  • Nightmares

Target Audience
People experiencing vicarious trauma

Hours of Operation
24 Hours/7 Days a week

Call 1800 737 732

Visit website

Ability Links

Ability Links coordinators, known as Linkers, work closely with people with disability, their families and carers to support them to fulfil their goals, hopes and dreams. Linkers have strong local knowledge and work alongside communities, supporting them to be welcoming and inclusive.

Linkers can help you to:

  • find ways to be a part of your local community
  • set goals and plan for your future
  • build confidence to achieve your dreams
  • develop your existing support networks and create new networks.

Linkers work with a diverse range of people including Aboriginal and Torres Strait Islanders and culturally and linguistically diverse people and communities.

There are branches in Lithgow, Springwood, Penrith and Richmond (02 8830 0768) and in Katoomba (02 8799 6700).

Target Audience
People with a disability aged 0 to 64 years and carers and families of people with a disability

Cost
Free

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Referral
No referral required.

Call (02) 8830 0768

Visit website

Ability Options Employment

Ability Options provides a variety of services which focus on giving people control over their lives and supporting them to make a meaningful contribution to society. Ability Options provides a variety of services across NSW including:

  • Housing and accommodation
  • Community access
  • Individualised funding services
  • Employment services
  • Transition to work
  • Case management

Ability Options are found in 3 centres throughout the Nepean Blue Mountains listed below:

Katoomba
29 Parke St, Katoomba NSW 2780 - 1300 422 454

Penrith
Unit 3/30 Woodriff St, Penrith NSW 2750 - (02) 4722 5966

Windsor
Shop 9, 188-192 George Street, Windsor NSW 2756 - (02) 4587 7877

Local Areas
Blue Mountains, Hawkesbury, Penrith

Call 1300 422 454

Visit website

Aboriginal Access and Assessment Team - Aboriginal Homecare Service of NSW

The Aboriginal Access and Assessment Team is the first point of call to help frail aged Aboriginal people, indigenous people with a disability and their Carers to stay in their home.

Address
Level 3, 93 George St, Parramatta, NSW, 2150

Target Audience
Aborigines 50 years and over if frail, or any age for disabled services.

Cost
No cost for people with a pension, however fees apply if you don't have a pension card. Minor fees may apply for non core programs.

Hours of Operation
Mon-Fri: 9:00am-4:00pm

Referral
Anyone can contact the service.

Call 1300 797 606

Aboriginal Blue Mountains Website

The Aboriginal Blue Mountains Website provides information for the Aboriginal and Torres Strait Islander community in the Blue Mountains City Council area.

Local Areas
Blue Mountains

Postal Address
Locked Bag 1005, Katoomba NSW 2780

Call (02) 4780 5000

Visit website

Aboriginal Contact Line - Victims Services

The Aboriginal Contact Line is a phone service for Aboriginal people who are victims of violent crime in New South Wales and who would like information about counselling and/or compensation. The Aboriginal Contact Officer gives information about Victims Services and refers them to the best person that can help them.

Target Audience
Aboriginal people who are a victim of violent crime in New South Wales.

Call 1800 019 123

Visit website

Aboriginal Dual Diagnosis Program

Dual Diagnosis is a program that delivers care coordination to Aboriginal People for a range of Alcohol and Other Drugs and Mental Health challenges. They provide Aboriginal People with dual diagnosis complex care coordination, including access to culturally appropriate clinical community support services.

Address
Koolyangarra Aboriginal Family Centre
1 Kington Place, Cranebrook NSW 2749

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Call (02) 4706 0280

Visit website

Aboriginal Employment Strategy

The Aboriginal Employment Strategy (AES) is a 100% Indigenous managed, national, not-for-profit Recruitment Company. Since 1997 the AES has transformed over 12,000 lives through providing Aboriginal and Torres Strait Islander people with career opportunities. They achieve this through the following Key Business Drivers:

  • Recruitment Services
  • Traineeship Services
  • Business Development

The AES is seen as an innovator and leader in Aboriginal employment and training.

Address
Suite 3, 295 High Street, Penrith NSW 2750

Eligibility
Aboriginal and/or Torres Strait Islanders who are seeking employment opportunities

Email
info@aes.org.au

Local Areas
Penrith

Postal Address
PO Box 1314, Penrith NSW 2751

Call (02) 9852 2700

Visit website

Aboriginal Health Worker - Nepean Blue Mountains Local Health District

There are a number of Aboriginal health workers in the Nepean Blue Mountains region including:

Aboriginal Mental Health Worker: (02) 4734 2107

Aboriginal Health Worker: Centre for Addiction Medicine (02) 4734 2129

Aboriginal Liaison Officer: Primary Care and Community Health (Lithgow and Lawson) (02) 6350 2750

Aboriginal Health Worker: Mootang Tarimi (02) 4734 4836

Aboriginal Family Health Worker: Aboriginal Maternal Child and Family Health Service Cranebrook (02) 4730 5100

Social Worker: Aboriginal Maternal Child and Family Health Service - Building Stronger Foundations Lithgow (02) 4730 5100

Social Worker: Aboriginal Maternal Child and Family Health Service - Building Stronger Foundations Lithgow (02) 6350 2750

Aboriginal Liaison Officer: Nepean Hospital Aboriginal Patient Liaison Officers (02) 4734 2670

Aboriginal Liaison Officer: Nepean Hospital Aboriginal Patient Liaison Officer (02) 4734 2669

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Aboriginal Legal Access Program (ALAP) - Hawkesbury Nepean Community Legal Centre (HNCLC)

The Aboriginal Legal Access Program (ALAP) is a strategy to increase access to legal services for the Aboriginal communities. An Aboriginal worker works alongside Aboriginal workers in the area to enable local Aboriginal people to:

  • Provide better access to legal services for Aboriginal people
  • Increase the number of Aboriginal people receiving legal services
  • Improve and enhance the capacity of community legal centres (CLCs)
  • Provide effective and culturally appropriate services to Aboriginal people and
  • Increase awareness among Aboriginal people of their legal rights and the legal services available to them

Address
Unit 2, 299 George Street, Windsor NSW 2756

Target Audience
Aboriginal people

Local Areas
Hawkesbury, Penrith

Postal Address
PO Box 736, Windsor NSW 2756

Call 02 4722 3524

Visit website

Aboriginal Liaison Officer - Hawkesbury District Health Service (HDHS)

The Aboriginal Community Liaison Officer is employed by the Hawkesbury District Health Service to assist the Aboriginal community to access appropriate health services and to help the community understand the cultural needs of those utilising the health service.

Address
2 Day St, Windsor NSW 2756

Email
hdhsenquiries@chcs.com.au

Local Areas
Hawkesbury

Call (02) 4560 5555

Visit website

Aboriginal Mental Health - Nepean Blue Mountains Mental Health Service

A service working towards a culturally safe service which considers a person's or family's cultural values and beliefs. The Aboriginal Liaison Officer supports people and their families in the community with their illness or conditions.

Call 1800 011 511

Visit website

Adele House

The Adele Program is an integrated residential rehabilitation program, that not only focuses on the client's personal needs, health and well-being, but also teaches clients important living skills and employment training. It is a 30 bed drug rehabilitation service for men that runs a long-term (12 months) program based on the 12 Step Program.

Eligibility
Men with drug or alcohol and/or mental health issues.

Cost
$130 for a bed per day and therefore require funding support for people who cannot pay.

Local Areas
Penrith

Postal Address
PO Box 4045, Werrington NSW 2747

Referral
Call the number below to book an assessment. Referrals are not limited to the region.

Call 1300 286 693

Visit website

Aftercare

Aftercare is a non-government mental health organisation that provides a variety of programs to suit the needs and wants of the person with mental illness. Their programs include:

  • HASI (Housing & Accommodation Support Initiative)
  • Partners in Recovery support facilitators
  • Personal Helpers and Mentors (PHaMs) program

There are numerous offices in the Nepean Blue Mountains region including:

  • Katoomba - 21 Vale St, Katoomba NSW 2780 - (02) 4782 8600
  • Lithgow - 40 Main St, Lithgow NSW 2790 - (02) 6350 0100
  • Penrith - 252 Great Western Highway, Kingswood NSW 2747 - (02) 4720 9720

Target Audience
People who are, or have been, experiencing mental illness or have intellectual disabilities.

Cost
Free

Hours of Operation
Mon-Fri 9:00am-5:00pm

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Referral
Self referral - call the number below to enquire about criteria for specific programs.

Call (02) 8572 7700

Visit website

Aged Care Assessment Team (ACAT) - Nepean Blue Mountains Local Health District (LHD)

ACAT provides assessments for older people who need some help at home or are considering moving into an aged care facility. They talk with the older person about their current situation and work out if they are eligible to receive government-subsidised aged care services. ACAT is a comprehensive assessment service used to:

  • Advise on appropriate support services
  • Assess eligibility for residential aged care
  • Identify needs

Hours of Operation
Mon-Fri 8:30am-5:00pm

Call 1800 222 608

Visit website

Al-Anon & Alateen

Al-Anon helps families and friends of alcoholics recover from the effects of living with someone whose drinking is a problem. Similarly, Alateen is a recovery program for young people. Alateen groups are sponsored by Al-Anon members. Alateen provides support for teenagers affected by the problem drinking of a parent or other family member. Group meetings are held in the following locations:

North Richmond - Every Saturday at 7:00PM
177 Grose Vale Road
North Richmond NSW 2754

Penrith South - Every Tuesday at 7:30PM
South Penrith Neighbourhood Centre
4 Birmingham Road, South Penrith NSW 2750

Springwood - Every Wednesday at 12:00PM
160 Macquarie Road, Springwood NSW 2777

Windsor - Every Friday at 11:00AM
19 Johnston Street, Windsor NSW 2756

Address
Suite 108 A/B, 114-116 Henry Street, Penrith NSW 2750

Hours of Operation
Office Hours: Thursday 11.00am - 2.00pm

Local Areas
Blue Mountains, Hawkesbury, Penrith

Call 1300 252 666

Visit website

Alcohol and Other Drug Healing Centre - Marrin Weejali Aboriginal Corporation

A self-help group that assists people recovering from addictive behaviours including alcohol and other drugs, gambling, food, shopping etc. The program teaches practical skills to help Aboriginal people deal with their problems so that they can live a healthier and more balanced lifestyle.

Address
79-81 Jersey Rd, Blackett NSW 2770

Email
info@marrinweejali.org.au

Hours of Operation
Meets Tues 12:00pm-1:00pm

Local Areas
Penrith

Call (02) 9628 3031

Visit website

Alcohol and Other Drugs Information Service (ADIS)

A confidential, anonymous information, advice and referral service for all information about drugs, including methadone, safer injecting advice, parent advice and detoxification.

Target Audience
All people with a drug or alcohol problem.

Eligibility
Available to everyone.

Cost
Free

Hours of Operation
24 Hours, 7 Days a Week

Referral
Phone Line

Call 1800 422 599

Visit website

Alcoholics Anonymous Australia (AA)

Alcoholics Anonymous is a fellowship of alcoholics who share their experience, strength and hope with each other to recover from alcoholism. AA works through members telling their stories of what they used to be like, what happened and what they are like now through the Twelve Steps framework for self-examination and a road to recovery, free of alcohol.

Email
aa.bluemountainswesternsydney@gmail.com

Call 1300 222 222

Visit website

Alzheimer's Communication Carer Partner

The Alzheimer's Communication Carer Partner is a consultancy service for family and friends of people who have a loved one with dementia. The service aims to mentor and educate carers and family members with the strategies to build a support network around people experiencing dementia. The service educates carers to be more mindful and 'in the moment' with their loved one by working on strategies on how to approach dementia, how to act when the care is around them and how to reduce anxiety associated with the cascade of stress that may accompany 'untrained' confrontations. Services offered include:

  • Consultancy
  • Advice
  • Guidance
  • Planning ahead
  • Liaison with other health services

Target Audience
Carers of people with an early diagnosis of dementia.

Eligibility
Anybody who wants to learn about alzheimers disease; families.

Email
alzheimerscommunication@gmail.com

Cost
Negotiate a cost in relation to travelling costs and affordability criteria.

Hours of Operation
Anytime within an agreement.

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Referral
Will take referrals from any organisation or General Practitioner.

Call 0414 265 203

Anglicare Counselling

Anglicare Counselling is a professional counselling service that provides counselling to individuals and groups in an attempt to address a number of issues such as:

  • Communication difficulties
  • Family crisis
  • Relationship conflict
  • Relationship enhancement
  • Difficulties arising from family violence, sexual issues, depression, anxiety and other mental health concerns
  • Parenting issues
  • Child and adolescent behavioural and emotional issues
  • Grief and bereavement
  • Separation, post-separation and divorce issues
  • Life transitions.

Anglicare offers counselling in Katoomba, Penrith and Springwood.  However these services need to be accessed through the Penrith office.

Address
114 High St, Penrith NSW 2750

Target Audience
All individuals, couples, families, children and adolescents.

Eligibility
No eligibility criteria.

Email
penrith@anglicare.org.au

Cost
Fees are charged for counselling using a sliding scale based on a person's income. No one will be denied counselling because of an inability to pay the fee.

Hours of Operation
Mon, Tues, Thurs 9:00am-3:00pm

Local Areas
Blue Mountains, Penrith

Referral
Self-referral or referral through non-government organisations (NGOs).

Call (02) 4731 6467

Visit website

Anglicare Emergency Relief Program

Anglicare’s Emergency Relief Program helps struggling families and individuals to stay on their feet until their situation improves. They can assist you with food parcels, vouchers and utility bills, based on individual assessment.

Address
91a Kurrajong Avenue, Mount Druitt NSW 2770

Eligibility
Must be living in Penrith

Hours of Operation
Mon-Fri 9:00am-4:30pm

Referral
Call the number below to find out how Anglicare's Emergency Relief program can help you.

Call (02) 8805 0900

Visit website

Anxiety Support Group - Way Ahead

The Anxiety Group is a support group for consumers and their family and carers. Run by WayAhead, this group helps people develop strategies to help overcome issues related to anxiety.

Address
Springwood Uniting Church, 4 Lewin St, Spirngwood NSW 2777

Target Audience
People experiencing anxiety, their carers and family

Hours of Operation
Meets every 2nd Saturday of the month 10:00am-12:00pm

Local Areas
Blue Mountains

Call (02) 9339 6013

Visit website

Ask Izzy

Ask Izzy is a free and anonymous website that can help you find the nearby services. Over 350,000 services are listed in areas including:

  • Housing
  • Food
  • Physical and Mental Health
  • Centrelink
  • Financial
  • Support & Counselling
  • Legal
  • Drugs and Alcohol
  • Employment and volunteering

Email
support@askizzy.org.au

Visit website

Assertive Community Treatment (ACT) Team

The Assertive Community Treatment (ACT) Team provides intensive mental health services for people with a mental illness and their families/carers living in the Penrith and Hawkesbury areas.

Address
St Marys Community Health Centre, 26 Gidley St, St Marys NSW 2760

Cost
Free

Hours of Operation
Mon-Fri 8:00am-4:30pm

Local Areas
Hawkesbury, Penrith

Postal Address
PO Box 466, St Marys NSW 1790

Referral
Call (02) 9833 6800 (for people already in the service).

Call 1800 011 511 Visit website

Aunties and Uncles

Aunties and Uncles is a mentoring program for vulnerable and socially isolated children aged 1 to 11 years in which a mentoring relationship offers each child time, attention, care, stability, guidance and exposure to new experiences and opportunities to empower them to reach their potential and establish their future. This lasts for a minimum of 12 months, with many relationships continuing well beyond this. There are groups at Penrith, Hazelbrook, Lawson and Wentworth Falls

Target Audience
Vulnerable and socially isolated children aged 1-11 years.

Email
auntiesuncles@wesleymission.org.au

Local Areas
Blue Mountains, Penrith

Postal Address
PO Box 7072, Silverwater NSW 1811

Call (02) 9638 2480

Visit website

Australian Foundation For Disability (AFFORD)

AFFORD is a registered charity that offers a wide range of services including:

  • Accommodation
  • Community participation
  • Community support
  • Day programs
  • Healthy lifestyle programs
  • Open employment
  • Respite care
  • Shared living
  • Supported employment
  • Supported getaways
  • Support coordination
  • Training and educational programs for school leavers

Target Audience
People with disabilities.

Call 1300 233 673

Visit website

Australian Men's Shed Association (AMSA)

The Australian Men's Shed Association (AMSA) is the peak body representing more than 930 Men's Sheds throughout Australia. Acting as a central hub for information exchange, AMSA is a body that represents, supports and promotes the Men's Shed movement as well as shares information between sheds and those communities wishing to establish and operate a Men's Shed. There are a number of men's sheds in the Nepean Blue Mountains region including:

The Lower Mountains Men's Shed
19 Calver Ave, Mt Riverview NSW 2774 - (02) 4751 6819

Penrith Valley Men's Shed
(02) 4732 7936

Hawkesbury Men's Shed
23 Bosworth St, Richmond NSW 2753 - (02) 4570 4459

Blackheath Men's Shed
8 Bundara St, Blackheath NSW 2785 - (02) 4782 6569

Katoomba Men's Shed
6 Orient St, Katoomba NSW 2780 - (02) 4782 7433

Lithgow Men's Shed
1 Fred Burley Drive, Lithgow NSW 2790 - 0425 294 824

Target Audience
All men throughout Australia

Postal Address
PO Box 793, The Junction NSW 2291

Call 1300 550 009

Visit website

Australian Resource Centre for PTSD

The Australian Resource Centre for PTSD provides:

  • Free Unlimited PTSD Consultations for Resources
  • PTSD trained counsellor available for singles, couples or families
  • PTSD & Trauma Educational Workshops
  • Supports groups for PTSD, carers of someone with PTSD, youth with PTSD ages 10-16 years, survivors of domestic violence, those left behind after the loss of a loved one after a suicide, parents who have lost a child (stillborn, miscarriage, S.I.D.S)

Eligibility
Anyone who has experienced a traumatic event resulting in PTSD or their support network.

Email
arc4ptsd@gmail.com

Call (02) 9412 0000

Visit website

Baptist Emergency Accommodation Ministry (BEAM) - Windsor Baptist Church

The Baptist Emergency Accommodation Ministry (BEAM) provides short-term accommodation within the Hawkesbury district for people in crisis situations.

Address
Kumond Rd, North Richmond NSW 2754

Target Audience
People who are homeless or at risk of homelessness

Eligibility
People in a crisis situation in the Hawkesbury district

Email
wdbc@pnc.com.au

Local Areas
Hawkesbury

Call (02) 4572 0156

Visit website

Barnardos Penrith Children's Family Centre

Barnardos provide one bedroom units which provide medium-term supported accommodation for families with children who are homelessness or at risk of being homeless. They also offer access to a family case worker to assist with linking client up with support services in the community. Programs operating from this centre include:

  • Crisis Intake Service
  • Family Support
  • Temporary Foster Care
  • Family Semi Supported Accommodation
  • Respite and Vacation Care for children with disabilities
  • Youth Services

Address
Penrith Children's Family Centre, Hosking St, Cranebrook NSW 2749

Target Audience
Families who are homeless or at risk of being homeless and who have children

Eligibility
Families with children 0-12 years

Cost
Free

Hours of Operation
Mon-Fri 9:00am-1:00pm and 2:00pm-5:00pm

Local Areas
Penrith

Postal Address
PO Box 79, Cranebrook NSW 2749

Referral
Self-referral to book an assessment to confirm eligibility into the program.

Call (02) 4729 1211

Visit website

Beyondblue Infoline

Beyondblue provides one-on-one confidential support with trained mental health professionals, providing short-term counselling, information and referrals for anxiety and depression. They are there to listen, provide information and advice, and point people in the right direction so that they can seek further support.

Hours of Operation
24 Hours / 7 Days a Week

Call 1300 224 636

Visit website

Blackheath Area Neighbourhood Centre

Blackheath Area Neighbourhood Centre provides a food cupboard for community members to collect food upon availability.

Address
Gardiner Crescent, Blackheath NSW 2785

Hours of Operation
Mon-Fri drop in 9:30am-4:30pm

Local Areas
Blue Mountains

Referral
Phone appointment necessary.

Call (02) 4787 7770

Visit website

Bligh Park Community Services

Bligh Park Community Services supports the Hawkesbury community by developing and implementing practical solutions to deal with issues that affect individuals, families and community. The services provided include:

  • Advocacy
  • Information
  • Referral to services in the Hawkesbury and beyond
  • Community phone, computer, internet and photocopying facilities
  • Community Garden - free seasonal herbs and vegetables
  • Friday craft group
  • OMNI group
  • Free counselling sessions across a range of issues
  • Support groups
  • Food Distribution
  • Computer assistance

The Neighbourhood Centre and Tiningi Hall hosts a range of activities from a number of different organisations and individuals. These classes are run at the lowest possible cost.

Address
4 Sirius Road, Bligh Park NSW 2756

Cost
Free or Low Cost

Hours of Operation
Mon: 9.00am - 4.00pm
Tues & Wed: 9.30am - 3.30pm
Thurs & Fri:  9.00 am - 4.00 pm

Email
manager@blighpark.org.au

Local Areas
Hawkesbury

Call (02) 4572 5898

Visit website

Bligh Park Youth Service

Bligh Park Youth Service offers 10-week term programs, drop in, school holiday programs and outings for youths aged 12 to 18 years old.

Address
Tiningi Youth Centre, 139 Colonial Drive, Bligh Park NSW 2756

Target Audience
Youth aged 12-18 years old

Email
senioryouth@blighpark.org.au

Hours of Operation
Tue, Wed, Fri 10:00am-6:00pm

Local Areas
Hawkesbury

Postal Address
PO Box 5711, South Windsor NSW 2756

Call (02) 4572 0529

Visit website

Blue Knot Helpline

The Blue Knot Foundation is a national organisation that works to improve the lives of Australian adults who are survivors of childhood trauma, including abuse. Their helpline provides:

  • Professional short-term counselling support
  • Information
  • Referrals for ongoing support
  • Support and guidance for engaging with the Royal Commission

Email
helpline@blueknot.org.au

Hours of Operation
9:00am - 5:00pm

Call 1300 657 380

Blue Mountains Aboriginal Culture and Resource Centre (ACRC)

The Blue Mountains Aboriginal Culture and Resource Centre (ACRC) provides all Aboriginal and Torres Strait Islander residents of the Blue Mountains Local Government Area a place to:

  • Access services
  • Support and assist in overcoming physical and cultural isolation
  • Share, learn and develop Aboriginal and Torres Strait Islander cultures, arts, history and heritage
  • Create opportunities to empower the Aboriginal and Torres Strait Islander community through economic development
  • Build cultural relations between the non-Aboriginal and Aboriginal communities and
  • Be proactive in addressing racism and discrimination

Address
14 Oak St, Katoomba NSW 2780

Target Audience
Indigenous Australians in the Nepean Blue Mountains Region.

Cost
Free

Hours of Operation
Fri 9:00am-12:00pm

Local Areas
Blue Mountains

Call (02) 4782 6569

Blue Mountains Access Team (Mental Health Assessment and Acute Care Team)

The access team provides short-term management of people in a mental health crisis. The team conducts assessments for people in a crisis however once the crisis has been dealt with, the access team will either refer the patient to a General practitioner to develop a mental health plan for ongoing support or book the client into an appointment with a psychiatrist. The psychiatrist is attached to the crisis team.

Address
93 Waratah St, Katoomba NSW 2780

Target Audience
Anyone in a mental health crisis

Eligibility
Anyone in a mental health crisis referred from the central referral line.

Cost
Free

Hours of Operation
8:30am-5:00pm, 7 days a week

Local Areas
Blue Mountains

Referral
Clients must call the Access Team or be referred by the case manager at the facility. It is not possible to book a psychiatric appointment unless they have already been assessed by the Access Team.

Call (02) 4782 2133

Visit website

Blue Mountains Community Centres - Blue Mountains City Council

The Blue Mountains City Council have designed a website that details all the neighbourhood centres in the region. These centres provide a number of services for the community that are free or low cost. For further information please contact the centre that is near you. The neighbourhood centres in the Blue Mountains are:

Local Areas
Blue Mountains

Visit website

Blue Mountains Counselling for Men

Blue Mountains Counselling For Men provides provides non judgemental, non pathologising, supportive, effective, confidential and family-friendly services working with men such as:

  • Individual counselling and psychotherapy
  • Child and adolescent counselling
  • Marital and couples counselling
  • Family counselling
  • Men's self-development courses
  • Specialist clinical supervision and
  • Clinical training for counsellors and agencies

Address
1A Station St, Wentworth Falls NSW 2782

Eligibility
All People

Email
bmcfm@bigpond.net.au

Local Areas
Blue Mountains

Call 0428 165 487

Visit website

Blue Mountains District ANZAC Memorial Hospital

Blue Mountains District ANZAC Memorial Hospital is an acute hospital with inpatient and outpatient services. The hospital provides Emergency Services 24 hours a day, as well as a range of general inpatient services including:

  • Obstetrics and gynaecology
  • Paediatrics
  • General medicine and surgery
  • Rehabilitation
  • Geriatrics and
  • Palliative care

These services are supported by on-site pathology, medical imaging and pharmacy as well as a wide range of allied health services such as occupational therapy, physiotherapy, speech pathology, nutrition & dietetics and social work. Outpatient clinics and services operating at the hospital include hydrotherapy, physiotherapy, dental, antenatal, psychiatry and sexual health.

Address
Corner Great Western Highway and Woodlands Rd, Katoomba NSW 2780

Target Audience
All

Eligibility
All

Hours of Operation
24 Hours, 7 Days a week

Local Areas
Blue Mountains

Postal Address
Lot 3 Woodlands Rd, Katoomba NSW 2780

Referral
Nepean Hospital in Penrith is the referral centre.

Call (02) 4784 6500

Visit website

Blue Mountains Food Services

Blue Mountains Food Services provide a range of food services to ensure people with mental illness, aged or disabled and their carers receive quality and nutritious fresh and frozen meals in their homes. Meals can be delivered to people's homes or at centres in Blaxland, Springwood, Lawson, Katoomba and Blackheath throughout the week. Services provided by Blue Mountains Food Services include:

  • Meals on Wheels
  • Frozen food outlets
  • Village restaurants and
  • Food based activities that support people living with mental illness.

Blue Mountains Food Services Inc. send out 6 delivery runs across the Blue Mountains LGA each day from the centre. They deliver frozen meals from Lawson 4 days per week and hold community restaurants weekly in Blackheath, Katoomba, Lawson, Springwood and Blaxland from 11:30am to 1:00pm.

Address
25 Livingstone St, Lawson NSW 2783

Target Audience
People with mental illness, aged or disabled and their carers.

Hours of Operation
Ring to find the time of services.

Local Areas
Blue Mountains

Postal Address
PO Box 214, Hazelbrook NSW 2779

Referral
Call the number below to see availability.

Call (02) 4759 2811

Visit website

Blue Mountains Food Services Multicultural Support Group

Blue Mountains Food Services holds a monthly multicultural lunch group on the second Wednesday of each month.

Address
25 Livingstone Street, Lawson NSW 2783

Email
admin@bmfs.biz

Postal Address
PO Box 214, Hazelbrook NSW 2779

Call (02) 4759 2811

Visit Website

Blue Mountains Inpatient Unit - Blue Mountains District ANZAC Memorial Hospital

The Blue Mountains Inpatient Unit is a public mental health clinic for people with an acute mental health problem as well as people are suicidal or cannot guarantee that they will not harm themselves or others. There is a social worker, occupational therapist and part-time psychologist working at the ward.

People who call the centre directly will be advised to call the emergency department or be directed to community mental health teams.

Address
Corner Great Western Highway and Woodlands Rd, Katoomba NSW 2780

Target Audience
People with an acute mental health problem, are suicidal or cannot guarantee that they will not harm themselves or others.

Eligibility
All people with an acute mental health problem who are suicidal and can't be guaranteed that they won't hurt themselves or someone else.

Cost
Free

Hours of Operation
Switchboard is open from 7:00am-10:30pm. After 10:30pm, a recorded message lists Emergency and Ward telephone numbers.

Local Areas
Blue Mountains

Postal Address
Lot 3 Woodlands Rd, Katoomba NSW 2780

Referral
Referred from Mental Health Access Line or by a psychiatrist or psychologist.

Call (02) 4784 6750

Blue Mountains Tenants Advice and Advocacy Service (BMTAAS)

The Blue Mountains Tenants Advice and Advocacy Service provides free advice, advocacy and representation to social housing and private tenants. It is a free and confidential service that assists tenants in the Blue Mountains. It:

  • Provides advice and information about your rights as a tenant
  • Advocates on behalf of tenants in negotiations with your landlord or real estate agent
  • Represents tenants in the NSW Civil and Administrative Tribunal (NCAT)
  • Provides community education to tenants, community organisations and service providers on tenancy issues
  • Helps tenants in private rentals, social housing (Housing NSW or community housing), Aboriginal housing, residential caravan parks and strata title units
  • Help with starting a tenancy, rent disputes, bond disputes, repairs and maintenance, locks and security, termination notices, consumer, trader and tenancy tribunal hearings, Housing NSW appeals, landlord's responsibilities as well as disputes with landlords and real estate agents

Address
4 Station St, Katoomba NSW 2780

Target Audience
Tenants

Cost
Free

Hours of Operation
Mon, Wed and alternate Thurs

Local Areas
Blue Mountains

Referral
Self-referral.

Call (02) 4782 4155

Visit website

Blue Mountains Volunteer Home Visitors

The Volunteer Home Visitor Scheme offers social support to frail aged people, as well as people with a disability and their carers, to help them keep living in their homes. The scheme's volunteers:

  • Help with reading and writing letters and other tasks
  • Take residents shopping and to do errands (such as collecting and returning library books)
  • Telephone residents to say hello, have a chat and make sure that they are okay
  • Visit residents and provide them with company and support

The Volunteer Home Visitor Scheme are offered at the following neighbourhood centres. Please click on the links for further details.

Target Audience
Frail aged people and/or people living with a disability or a relative or friend who usually looks after this person and needs a break.

Local Areas
Blue Mountains

Blue Mountains Women's Health and Resource Centre

The Centre runs ongoing and short-term groups, including:

  • Therapeutic and support groups
  • Health information and education groups
  • Peer-led self-advocacy/self-help groups;
  • Social and/or physical activity groups.

Groups may be aimed at all women in the community, or specific groups. Some groups are run at the Centre, while others are held at outreach locations in the Blue Mountains.

Address
124 Lurline Street, Katoomba NSW 2780

Target Audience
Young women, older women, women from a non-English speaking background; women experiencing emotional ill health; women with a disability; and Aboriginal women

Email
bmwhrc@bmwhrc.org

Local Areas
Blue Mountains

Call (02) 4782 5133

Visit website

Break Thru Nepean Hub

Break Thru is a national not-for-profit organisation that provides high quality person-centric programs to address mental health, employment, disability, homelessness and training needs. They provide a range of services and packages in which experiences and supports are targeted to best suit the needs of consumers. Every day Break Thru provides tailored and innovative experience for people with disability, mental health, employment and training support needs.

Address
Suite 1, 31-33 Lawson St, Penrith NSW 2750

Local Areas
Penrith

Call (02) 4761 1600

Visit website

Bridges Disability Services Hawkesbury Inc.

Bridges Disability Services provides recreational and respite programs for children and adults with moderate to severe disabilities living in the Hawkesbury LGA.

Address
320 George St, Windsor NSW 2756

Local Areas
Hawkesbury

Call (02) 4587 0201

Bridging the Gap

Bridging the Gap supports children, youth and their families.

They support children and families experiencing:

  • Anxiety
  • Depression
  • School suspension
  • Behavioural
  • Separation and Divorce
  • Grief/Loss
  • Domestic Violence
  • Trauma
  • Relationship issues
  • Bullying
  • Problems at School
  • Family relationship concerns
  • Parenting challenges

They do this through:

  • Specialist Play Therapy, children 3–16 years
  • Adolescent & Family Counselling, young people 12–18 years and their family members - free
  • Adult Counselling
  • Women & Men – Resilience Building Group programs
  • Financial Counselling – free

Address
51 Phillip Street, St Marys NSW 2760

Target Audience
Children, Youth, Families, all Adults

Eligibility
Various. There are a few restrictions, however they are happy to advise you at your initial enquiry.

Cost
Free & some fee for Service.

Hours of Operation
Monday, Wednesday & Friday 9.00am – 5.30pm, Tuesday and Thursday 9.00am – 7.30pm

Local Areas
Penrith

Referral
No referral required.

Call (02) 9763 1211

Visit website

Brighter Futures (Penrith) - Wesley Mission

Wesley Brighter Futures supports families with children aged 0-8 years to create safer and healthier environments for their children. This involves offering parenting education and development as well as opportunities for healthy social interactions for the whole family. It supports families, often impacting cycles of abuse, neglect and general despair that may have been going on for considerable time, while providing families with some additional tools and education to support them to build a stronger family.

Address
Suite 101, 148 Henry Street, Penrith NSW 2750

Target Audience
Families with children 0-8 that are in the care of parents.

Eligibility
Families with children in their care.

Email
brighterfuturesnepean@wesleymission.org.au

Cost
Free

Hours of Operation
Mon-Fri 9:00am-5:00pm

Local Areas
Penrith

Referral
A voluntary service in which one needs to call to get a referral form. Referrals come from the community and may be community organisations, FACS or self-referral.

Call (02) 4723 9200

Visit website

Butucarbin Aboriginal Corporation

Butucarbin is a nonprofit Aboriginal organisation that facilitates and coordinates a range of community programs to strengthen Aboriginal individuals, families and communities. They do this through accredited and non-accredited group programs, as well as support services that are tailored to meet individuals' and families' needs.

Address
28 Pringle Rd, Hebersham NSW 2770

Target Audience
Aboriginal families

Email
koori@ozemail.com.au

Local Areas
Penrith

Postal Address
PO Box E18, Emerton NSW 2770

Call (02) 9832 7167

Visit website

Cana Farm

Cana Farm provides opportunities for marginalised people to mix with the wider community and gain valuable training and work experience. More importantly, it gives people a sense of belonging and community. Cana Farm offers training in hospitality, horticulture, carpentry and other trades by partnering with Western Sydney TAFE.

Address
100 Kingswood Road, Orchard Hills NSW 2748

Hours of Operation
Cafe Cana is open Tue-Thurs 10:00am-2:00pm, and on occasional Sundays as part of the farm markets.

Local Areas
Penrith

Referral
Visit the website to register your interest in volunteering with Cana Farm.

Visit website

Caring for Carers

Support for carers of frail aged or people with a disability with the emphasis on social interaction and support amongst the group members themselves. It is a peer support group with a professional facilitator who organises and attends the meetings with guest speakers often invited to attend for part of a meeting to share information. Each year group members are invited to a mid-year event and also a Christmas lunch.

Address
9 New Street, Lawson NSW 2783

Target Audience
Carers of a person who is frail aged or an adult (18 years or more) with a disability.

Email
evaregitz@mmnc.org.au

Hours of Operation
The 2nd Wednesday afternoon of each month 1:30pm to 3.30pm.

Local Areas
Blue Mountains

Postal Address
PO Box 117, Lawson NSW 2783

Call (02) 4759 2592

Visit website

Centacare Wilcannia-Forbes

Centacare Wilcannia-Forbes offers group work and individual sessions on an Outreach basis to children between the ages of 0-18 in the Lithgow LGA who are showing early signs of, or are at risk of developing, mental health issues.

Address
201 Rankin St, Bathurst NSW 2795

Email
kodonnell@centacarewf.org.au

Hours of Operation
Mon-Fri 9:00am to 5:00pm (excluding public holidays)

Local Areas
Lithgow

Postal Address
PO Box 1064, Bathurst NSW 2795

Call (02) 6334 2033

Visit website

CENTRAL REFERRAL NUMBER - Nepean Blue Mountains Local Health District

The Central Intake Line is the central access point for mental health services in the Nepean Blue Mountains Local Health District (NBMLHD) Services. Upon ringing the line, the administrator will determine the purpose of the call and provide an assessment and triage service to either seek approval from a doctor to be admitted into one of the Local Health District (LHD) mental health services or to be referred to community services, counselling or a support group.

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Call 1800 011 511

Centre for Addiction Medicine

The Centre for Addiction Medicine provides free, non-judgemental service and treatments for drug and/or alcohol, including information and support for families. This service offers specialist drug and alcohol doctors, nurses and allied health staff with a philosophy of harm reduction. Services offered at the Nepean Blue Mountains Local Health District Drug and Alcohol Services include:

  • Drug and Alcohol Assessment and Referral
  • Drug and Alcohol Central Intake
  • Drugs in Pregnancy
  • Forensic Drug and Alcohol
  • MERIT Program and Drug court program
  • Health promotion
  • Hospital consultation liaison services
  • Inpatient, short-term detoxification stay
  • Medical specialist appointments
  • Nepean Youth Drug and Alcohol service (NYDAS)
  • Pharmacotherapies Clinics
  • Psychology and counselling services

Address
Drug and Alcohol Services Building, Nepean Hospital, Somerset St, Kingswood NSW 2747

Target Audience
All Ages; Youth Team available on site

Cost
Free

Hours of Operation
Mon-Fri 8:30am-5:00pm (excluding public holidays)

Referral
Through Central Intake and self-referral. Can refer directly or over the phone.

Call (02) 4734 2129

Visit website

The Centre for Volunteering

The peak body in NSW promoting and supporting volunteering and community participation. It is a not-for-profit organisation and a registered training organisation that operates a number of services including:

  • Volunteer referral service
  • Advice
  • Accredited and professional development training
  • Volunteer management consulting
  • Engaging individuals through community involvement and volunteering activities
  • Corporate volunteering
  • Research and policy development and
  • The NSW Volunteer of the Year Awards

Address
Level 3, 40 Gloucester St, The Rocks NSW 2000

Target Audience
Volunteers

Email
info@volunteering.com.au

Hours of Operation
Mon-Fri 10:00am–4:00pm

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Referral
Volunteer Referral Service hours: Mon-Fri, 10:00am–3:30pm

Call (02) 9261 3600

Visit website

Centrelink

Centrelink delivers a range of payments and services to suit people's needs. Today, most applications can be done online however social security offices are distributed throughout the Nepean Blue Mountains Region to help people discuss and formalise benefits. There are five Centrelink offices in the Nepean Blue Mountains Region:

Target Audience
Person seeking welfare support as a family, separated parent, jobseeker, older Australian, a person with a disability, a student or trainee, migrant, refugee, carer, rural or remote Australian or an Indigenous Australian.

Eligibility
Ring to determine eligibility.

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Call 13 28 50

Visit website

Centrelink Financial Information Service

The Centrelink Financial Information Service is a free, confidential service that provides education and information on financial issues to all Australians. The Financial Information Service helps individuals make informed decisions about investment and financial issues for current and future needs.

They can help with:

  • Increase confidence in dealing with financial issues related to investment
  • Understand financial affairs
  • Understand financial options
  • Be discerning when choosing experts
  • Know how to use expert information
  • Use credit in a sensible way
  • Increase savings and plan for the future
  • Plan effectively for retirement
  • Understand the financial implications when considering moving into residential care
  • Explain the levels of risk of each financial product type
  • Explain the roles of financial industry professionals
  • Explain the advantages of reducing personal debt
  • Explain how to maximise overall retirement income

Hours of Operation
Mon-Fri 8:30am-4:30pm

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Referral
An individual can get information they require at financial information seminars, at personal appointments (i.e. for more complex issues) or over the phone on 13 23 00. One must say Financial Information Service when prompted on the phone.

Call 13 23 00

Visit website

Centrelink Indigenous Phone Line

The Centrelink Indigenous Phone Line is a national phone service that allows Indigenous Australians to talk about their specific Centrelink payments and services.

Eligibility
Must identify as an Aboriginal or Torres Strait Islander Australian.

Hours of Operation
Mon-Fri 8:00am-5:30pm

Call 1800 136 380

Visit website

Centrelink Katoomba

Centrelink Katoomba is a Job Capacity Assessment Provider that assesses people's capacity to work and take part in other activities. This helps people receive the most appropriate income support program, identify suitable services, to help overcome barriers or problems that may be preventing people from finding or keeping a job.

Address
33-35 Waratah St, Katooomba

Local Areas
Blue Mountains

Call 1800 050 004

Visit website

Child and Family Counselling Services - Nepean Blue Mountains Local Health District

Child and Family Counselling Services have qualified and experienced psychologists and social workers who use a range of approaches that respect differences in individuals and families. They can help you make the changes that you would like to make in a confidential and supportive environment. Issues can include the following:

  • Anxiety
  • Child behavioural and emotional concerns
  • Depression
  • Domestic and family violence
  • Family and other relationships (not couples counselling)
  • Grief and loss
  • Pre & postnatal depression, anxiety, adjustment
  • Trauma

Group programs are available throughout the year such as Positive Parenting Programs, Tuning Into Kids, Cool Kids, Enjoying Your Toddler, Reparative Parenting.

Cost
Free

Hours of Operation
Mon-Fri 8:30am-5:00pm, except Public Holidays

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Referral
To access Child and Family Counselling, call the number below between 9:00am and 4:00pm Monday to Friday. No referral necessary.

Call 1800 222 608

Child and Youth Mental Health Service (CYMHS)

A specialist child and youth mental health service that provides services for children and young people whose previous treatments of mental health conditions with a private psychologist or counsellor has not worked. They are co-located with Headspace and provide a link to a number of services including Children of Parents with Mental Illness (COPMI) as well as School-Link mental health in which a liaison officer shares information about mental health with schools. They also run an early psychosis team for young people aged between 12-24 who are experiencing their first episode of psychosis.

Address
606 High St, Penrith NSW 2750

Target Audience
Children and young people aged 5-18. The early psychosis program is from 12-24.

Cost
Free

Hours of Operation
Mon-Fri 8:30am-5:00pm

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Referral
All referrals occur through the Mental Health Access Line. Referrals can come from private counsellors, psychiatrists, school counsellors, teachers, parents and community mental health teams.

Call (02) 4725 9800

Visit website

Child Protection Helpline

The Child Protection Helpline is a statewide call centre staffed and operated by professionally qualified caseworkers to receive and screen all reports presented to this phone line.

Call 132 111

Visit website

Child, Youth & Family Support Services - Hawkesbury Community Outreach Services Inc.

The Child, Youth & Family Support Services offers support to individuals and/or families in the community who are experiencing difficulties. They offer a range of programs and groups that fall into the following categories:

  • Social groups
  • Parenting skills
  • Promoting resilience
  • Healthy Relationship groups
  • Aboriginal drop-in & information
  • Positive health
  • Lifestyle changes

They can also assist you to find information about and assistance with other services such as Centrelink, NSW Housing, debtors, counsellors, domestic violence and health services.

Address
Kurrajong Community Centre, 30 McMahons Park Rd, Kurrajong NSW 2758

Target Audience
Anyone residing/attending education in the Hawkesbury area. Families with dependent children 0-18 years old, supported by Child & Family Support Services. This also includes individuals and/or families with dependent children 12-18 years old.

Email
cyfs@hcos.org.au

Cost
Free

Hours of Operation
Mon-Fri 9:00am-5:00pm (hours may vary)

Local Areas
Hawkesbury

Postal Address
PO Box 220, Kurrajong NSW 2758

Referral
Referral by self, school or another service.

Call (02) 4573 2922

Visit website

Children of Parents with a Mental Illness (COPMI)

COPMI (Children of Parents with a Mental Illness) is a national initiative that develops information for parents, their family and friends in support of these kids and young people. This information complements online training courses training to support families either individually or through community services and programs. The website is the primary way our information is accessed, however they also work with health care providers, community support groups, educators, service organisations and the media. The Penrith Office provides a number of activities including:

  • Consultation, supervision and advocacy.
  • Education and training for Mental Health Workers and other professionals.
  • Groups for children, adolescents and parents.
  • Local implementation of the NSW Children Of Parents with a Mental Illness (COPMI) Framework for Mental Health Services.

Address
Ground Floor, 77 King William Road, North Adelaide SA 5006

Postal Address
PO Box 4155, Penrith Plaza, Penrith NSW 2750

Call (02) 4725 9800

Visit website

Christ Mission Possible Food Solutions

Christ Mission Possible is a local charity that provides food relief to those who are homeless, people in high need or families struggling with financial stress. Their Food Shop locations are listed below:

  • Breakfast: Mon, Wed & Fri 7.30am-9.30am - Judges Car Park, Woodriff St, Penrith NSW 2750
  • Dinner: Thu 6pm-8pm - Kingswood Train Station, Great Western Highway, Kingswood NSW 2747
  • Dinner: Every second Wed 6pm-7:30pm - St Marys Train Station, Cnr Queen & Station Sts, St Marys NSW 2760

Address
21-22/ 83 Cox Ave, Kingswood NSW 2340

Target Audience
Homeless, people in high need or families struggling with financial stress.

Email
info@cmp.org.au

Call 1300 435 728

Visit website

Closing the Gap Program - Nepean Community & Neighbourhood Services

The Closing the Gap Program is a health program for Aboriginal and Torres Strait Islander people to access better health care. Dedicated care coordinators and support workers aim to provide better healthcare and access to cheaper medicines for Aboriginal clients. If an individual suffers from a Chronic Disease they are entitled to up to 10 subsidised referrals to an Allied Health Provider including an audiologist, chiropractor, diabetes educator, physiologist, occupational therapist, podiatrist, speech pathologist, dietitian, mental health worker, osteopath, Aboriginal worker and physiotherapist.

Target Audience
Aboriginal people with a range of chronic illnesses.

Eligibility
Identify as Aboriginal or Torres Strait Islander; have a yearly health check with your doctor; if a person needs to use the subsidised Allied Health Services that are available to them.

Email
info@nepeancommunity.org.au

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Referral
Someone can enter the project through self-referral via a General Practitioner.

Call (02) 4706 0299

Visit website

Commonwealth Home Support Programme (CHSP)

The CHSP is a program which provides home support for older people who need assistance to keep living independently. It provides planned respite, social support, domestic assistance and social transport. The CHSP benefits frail older people and carers through a standardised national assessment process and entry point through My Aged Care.

Target Audience
Frail aged people and their carers looking for in-home support.

Eligibility
Contact My Aged Care to determine eligibility.

Email
NSWACT.CHSP@health.gov.au

Cost
Free

Hours of Operation
Mon-Fri 8:00am-8:00pm; Sat 10:00am-2:00pm

Call (02) 9263 3852

Visit website

Commonwealth Respite and Carelink Centres (CRCCs)

A national network of Commonwealth Respite and Carelink Centres (CRCCs) facilitate access to information, respite care and other support appropriate to carers' needs and circumstances and the needs of the people they care for. Centres can coordinate access to respite services in your local area and work with you to plan approaches to respite and other support needs, as well as help to arrange emergency respite care. The national network of CRCCs provide information about respite care options including access to respite in residential aged care facilities, carers programs, emergency and crisis respite and the young carers project. An individual's nearest centre has information about the following services in your region related to:

  • A range of allied health care (eg. podiatry, physiotherapy etc.)
  • Aged care homes
  • Assessment, including Aged Care Assessment Teams
  • Community Aged Care Packages
  • Continence assistance
  • Day care and therapy centres
  • Disability services
  • Household help
  • Home modification and maintenance
  • Personal, nursing and respite care
  • Special services for dementia
  • Support for carers
  • Support groups
  • Transport and meal services

Target Audience
Carers of someone who is frail aged, has a disability or chronic illness.

Cost
Free

Referral
Call to book an assessment.

Call 1800 052 222

Visit website

Community Connection Van - Westcare

Provision of fresh produce at various festivals and locations around Penrith.

Address
Suite 114, Level 1, 114-116 Penrith NSW 2750

Local Areas
Penrith

Call (02) 4731 3275

Visit website

Community Health Central Intake

Community Health Centres provide a range of services to children, young people and their families. Services provided include:

  • Assessment and treatment
  • Child and family health nursing including home visits for all new parents
  • Counselling services for children, families and adults
  • Developmental screening
  • Early childhood health clinics
  • Health promotion, prevention and early detection
  • Occupational therapy for children
  • Parenting groups
  • Playgym
  • Speech pathology for children
  • Support with infant feeding and parenting
  • Women's health.

Target Audience
Children, young people and their families.

Hours of Operation
24 Hours / 7 Days a Week

Call 1800 222 608

Community Health Centres Central Referral Service

Community Health Centres provide a range of services to children, young people and their families. Services provided include:

  • Assessment and treatment
  • Child and Family Health Nursing including home visits for all new parents
  • Counselling services for children, families and adults
  • Developmental screening
  • Early Childhood Health clinics
  • Health promotion, prevention and early detection
  • Occupational Therapy for children
  • Parenting groups
  • Playgym
  • Speech Pathology for children
  • Support with infant feeding and parenting
  • Women's Health

Hours of Operation
Mon-Fri 8:30am-4:00pm

Call 1800 222 608

Connect Child and Family Services Inc.

Connect Child & Family Services Inc. is an early childhood focused organisation that works with young children and their families. It focuses on integrated service provision that is accessible at 3 centre-based sites and 52 outreach locations across Australia. The suite of services enables children and families attending any of its programs to access a range of other services, information and resources that 'wrap around' them to support their wellbeing and development.

Address
48-50 Oaklands Rd, Hazelbrook NSW 2779

Target Audience
Children and families.

Email
connect@connect.asn.au

Hours of Operation
Mon-Fri 7:00am-6:00pm

Local Areas
Blue Mountains

Call (02) 4732 2388

Visit website

Consultation and Liaison Services

Specialist nursing and medical drug and alcohol consultation to patients in Nepean, Blue Mountains and Lithgow Hospitals where drug and alcohol issues are identified as complicating the patient's care.

Address
Drug and Alcohol Services Building, Nepean Hospital, Somerset St, Kingswood NSW 2747

Target Audience
All people with a drug or alcohol problem.

Eligibility
Contact clinic to be assessed regarding suitability for the program.

Cost
Free

Hours of Operation
24 Hours, 7 Days a Week

Referral
Direct referral or through central intake line (number below).

Call 1300 661 050

Visit website

Counselling and Therapy Centre - St John of God Health Care

The Counselling and Therapy Centre at St John of God (Richmond) provides a range of programs for people experiencing depression, anxiety, post-traumatic stress disorders/trauma, phobias, panic attacks, anger management, relationship difficulties, self-esteem and drug and alcohol issues. It also provides a 12 week program for people dealing with drug or alcohol dependency.

Address
177 Grose Vale Rd, North Richmond NSW 2754

Target Audience
Adults

Eligibility
From 18 years.

Hours of Operation
Mon-Fri 8:30am-4:30pm

Local Areas
Hawkesbury

Postal Address
Locked Bag 2, Richmond NSW 2753

Referral
A written referral from your GP is required for inclusion in our programs. You will be seen by one of our consultant psychiatrists and a member of the CTC treatment team. We will work with you to develop a care plan that best meets your needs.

Call (02) 4570 6128

Visit website

Cranebrook Community Food Trailer

Every Friday night a team from Foothills Vineyard Church serves a hot BBQ meal for families in the Cranebrook housing estate.

Address
Progress Way Car Park, Cranebrook NSW 2749

Target Audience
Families in the Cranebrook housing estate.

Email
office@fvc.org.au

Cost
Free

Hours of Operation
Friday nights 5:30pm - 8:00pm

Postal Address
PO Box 360, Penrith NSW 2751

Call (02) 4732 3139

Visit website

Credit and Debt Hotline - Financial Rights Legal Centre

The Credit and Debt Hotline is a telephone hotline that provides free legal advice and financial counselling to NSW consumers. A team of solicitors and financial counsellors provide financial counselling information, advice and referral service over the phone on credit, debt and banking issues. When an individual calls, they will usually only give you legal and financial advice on what YOU can do to resolve your credit, debt or banking situation.

The Credit and Debt Hotline does not provide advice to businesses.

Cost
Free

Hours of Operation
Mon-Fri 9:30am-4:30pm

Postal Address
PO Box 538, Surry Hills NSW 2010

Call 1800 808 488

Visit website

Crisis Access Team (CAT)

Crisis Access Teams (CAT) are acute teams that discuss any immediate mental health concerns and provide information about services that are available to assist. Following this contact, the person may be referred to other mental health services or staff from the team may provide short-term support.

There are acute teams based at Nepean Hospital and Katoomba Community Health Centre.

Target Audience
People with acute mental health concerns.

Hours of Operation
7 days a week between 8.30am-10.00pm (outside of these hours mental health staff from Nepean Hospital will respond to any mental health enquiries).

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Referral
Referrals through the Mental Health Access Line (number below).

Call 1800 011 511

Visit website

Dads in Distress Support Service

Dads in Distress provides a host of support services for Dads throughout Australia, in particular separated dads. Support services that Dads in Distress provide for separated dads include:

  • A 24/7 helpline
  • Support groups
  • One-on-one support
  • Advocacy and
  • A comprehensive website with news, resources, information, stories and forums

Target Audience
Men who are separated dads.

Hours of Operation
Mon-Fri 8.30am-5.00pm

Postal Address
PO Box 2333, Coffs Harbour NSW 2450

Call 1300 853 437

Visit website

Daybreak App - Hello Sunday Morning

Hello Sunday Morning’s mission is to change Australia’s relationship with alcohol. Hello Sunday Morning’s main way of doing this is through building scalable evidence-based programs that support high-risk drinkers to change their drinking patterns. We operate an evidence-based alcohol behaviour change program called Daybreak. This program:

  • supports risky, moderate and high-risk drinkers with the necessary support and tools to change their relationship with alcohol;
  • supports people to address mild/moderate anxiety, depression and stress (i.e. mood and anxiety disorders) that are co-occurring with their drinking.

Eligibility
Anyone over 16 years old

Email
info@hellosundaymorning.org

Visit website

Dementia Advisory Service - Anglicare

The Dementia Advisory Service (DAS) provides assistance in the community for those caring for someone with a diagnosis of Dementia and for the person diagnosed as well. DAS can offer:

  • Monthly carer support groups (carers only)
  • Monthly coffee groups for both carer and Person with Dementia to socialise
  • Education/information days
  • Conferences
  • Home visits to assist with strategies to help families cope with changed behaviours
  • Simply learn how to adjust to the changes as they occur

Address
91A Kurrajong Rd, Mt Druitt NSW 2770

Target Audience
Carers of someone with a diagnosis of Dementia and the person with the diagnosis.

Eligibility
Person with Dementia who is over 65 years old.

Email
nbossard@anglicare.org.au

Hours of Operation
Mon-Fri 8.30am-4.30pm

Local Areas
Blue Mountains, Hawkesbury, Penrith

Call (02) 8805 0998

Dementia Carers Support Group

The Dementia Carers Support Group is a support group for people whose loved one has dementia. It provides information, guidance and support as well as valuable social interaction opportunities for people with dementia who live alone or are socially isolated.

Address
Doug Cameron's Office - 5 Raymond Lane, Springwood NSW 2777

Target Audience
Carers of people with dementia.

Eligibility
Anybody who needs support in coping with a loved one with dementia.

Email
cvs@sncc.org.au

Hours of Operation
Meets 2nd and 4th Friday of each month between 2:00-4:00pm.

Local Areas
Blue Mountains

Referral
Call (Monday to Friday) or email to join the group.

Call (02) 4751 3033

Visit website

Dianella Cottage

Dianella Cottage is a community based drug and alcohol treatment service that focuses on harm minimisation for women with co-existing drug and alcohol and mental health issues. It provides women over 18 years with problematic drug and alcohol dependence an opportunity to build on the skills they already have in order to repair and renew their lives and relationships with ourselves, spirit, family, friends and community. Provided by the Blue Mountains Drug and Alcohol Recovery Services Inc, Dianella cottage offers a number of programs and services including:

  • The Wise Woman's Program
  • The New Directions Transition Program
  • CHOICES
  • Activities Program
  • Friends of Dianella Project
  • Consultants of Experience Project
  • Case management and referral
  • Family and friends information sessions

An outreach service operates in Lithgow on Mondays and Thursdays.

Target Audience
Women over 18 years of age with problematic drug and alcohol dependence at all stages of addressing their substance use including women on opiate treatment programs; women impacted by the criminal justice, child protection and mental health systems.

Email
dianellacottage@lyndon.org.au

Cost
Free

Hours of Operation
Mon-Thurs 9:00am-4:00pm

Local Areas
Blue Mountains, Lithgow

Postal Address
PO Box 1009, Katoomba NSW 2780

Referral
Call the number below to make an appointment.

Call (02) 4782 9265

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Domestic Violence Line

The Domestic Violence Line is a statewide free-call number and is available 24 hours, seven days a week for people experiencing domestic violence. Run by trained female caseworkers, the Domestic Violence Line provides telephone counselling, information and referrals for women and same-sex partners who are experiencing or have experienced domestic violence. The service has an extensive list of contacts, people and services across NSW who can help, making referrals to:

  • Women's refuges
  • Family support services
  • Counselling
  • The police
  • Courts
  • Lawyers
  • Hospitals
  • Transport
  • Emergency accommodation
  • Other relevant support

Target Audience
Women and same-sex partners who are experiencing or have experienced domestic violence.

Call 1800 656 463

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The Drug and Alcohol Central Intake Line

The Central Intake Line is the central access point for drug and alcohol services in the Nepean Blue Mountains Local Health District. Upon ringing the line, the administrator will determine the purpose of the call, depending on whether the client is searching for detoxification, counselling or groups. The service then provides an assessment and triage to either seek approval from a doctor to be admitted into one of the Local Health District (LHD) clinics or be referred to community services, counselling or a support group.

Target Audience
All people with a drug or alcohol problem.

Eligibility
Available to everyone.

Cost
Free

Hours of Operation
24 hours, 7 days a week

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Referral
This is the central referral point for all mental health and drug and alcohol services.

Call 1300 661 050

Visit website

Drug and Alcohol Counselling and Psychology

Counselling and Psychology services designed to provide a broad range of strategies, case management and targeted interventions according to the need of the client or community group.

Address
Drug and Alcohol Services Building, Nepean Hospital, Somerset St, Kingswood NSW 2747

Target Audience
People with a drug or alcohol program who are looking for counselling.

Eligibility
All people

Cost
Free

Hours of Operation
8:30am-5:00pm (except public holidays and weekends).

Referral
Direct referral or through central intake line (number below).

Call 1300 661 050

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Drug and Alcohol Multicultural Education Centre (DAMEC)

The Drug and Alcohol Multicultural Education Centre (DAMEC) works to reduce the harm associated with the use of alcohol and other drugs within culturally and linguistically diverse (CALD) communities in New South Wales.

DAMEC provides:

  • Culturally appropriate support services for individuals and families from a CALD background affected by drug and alcohol-related issues.
  • Education for CALD communities and services on alcohol and other drug issues.
  • Research.
  • Training for other drug and alcohol services to help services provide culturally appropriate treatment and support to people from CALD backgrounds.

Target Audience
Culturally and linguistically diverse (CALD) communities in New South Wales.

Cost
Free

Address
Suite 102, Level 1, 114-116 Main St, Blacktown NSW 2148

Postal Address
PO Box 2315, Strawberry Hills NSW 2012

Call (02) 8706 0150

Visit Website

Drugs in Pregnancy

The drugs in pregnancy program provides care and support for women who are pregnant and using illicit drugs, drinking alcohol or on an opioid treatment program. It provides non-judgemental, support and specialised care with many options including:

  • Detoxification
  • Linking individuals to rehabilitation facilities
  • Counselling
  • Specialist midwifery and obstetric care

Address
Drug and Alcohol Services Building, Nepean Hospital, Somerset St, Kingswood NSW 2747

Eligibility
Contact clinic to be assessed regarding suitability for the program.

Cost
Free

Hours of Operation
24 Hours, 7 Days a Week

Referral
Direct referral or through central referral line.

Call 1300 661 050

Visit website

Early Psychosis Intervention Program - Child and Youth Mental Health Service (CYMHS)

The Early Psychosis Intervention Program is a multidisciplinary team consisting of a nurse, social workers, occupational therapist, a psychiatrist and clinical psychologist who work in partnership with the recovery program at YCLSS to provide treatments and support for young people aged 12-25 who have been diagnosed as experiencing their first episode of psychosis. They provide programs that adhere to the national guidelines for early psychosis intervention to provide recovery support for daily living (such as cooking, education, exercise, employment support, financial assistance and social activities), in partnership with clinical services provided by the multidisciplinary team.

Address
606 High St, Penrith NSW 2750

Target Audience
School aged young people aged 12-25 years who have been diagnosed with experiencing their first episode of psychosis or is an ultra-high risk of developing psychosis.

Hours of Operation
Mon-Fri 8:30am-5:00pm

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Referral
All referrals are through the central access number. There are no direct referrals.

Call 1800 011 511

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eheadspace

eheadspace is an online and telephone service that supports young people and their families going through a difficult time. It is a confidential, free and secure space where young people can chat, email or speak on the phone with a qualified youth mental health professional. Young people may contact the service if they need advice, are worried about their mental health or are feeling isolated or alone. eheadspace can help with a broad range of issues like:

  • Bullying
  • Drug and alcohol issues
  • Depression and anxiety
  • Relationships
  • Concerns about friends
  • Fitting in and isolation
  • Work and study advice to young people
  • Specialist support to parents and carers who are worried about a young person

Target Audience
Young people aged 12-25 years and their families.

Hours of Operation
24 Hours / 7 Days a Week

Call 1800 650 890

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Elizabeth Evatt Community Legal Centre

Provision of free legal advice on most issues to disadvantaged groups and the general public.

Address
4 Station St, Katoomba NSW 2780

Hours of Operation
Mon - Thurs 9:00am - 12:30pm; Fri 9:30 - 12:30pm

Local Areas
Blue Mountains

Call 1300 363 961

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Family and Carer Mental Health Program

The Family and Carer Mental Health Program offers individual support, education and training and support group services to families and carers of people living with mental illness. The program aims to improve carer well-being, resilience, coping skills and relationships.

The Family and Carer Mental Health Program offers the following free services:

  • Individual Support Workers - to meet with carers one-on-one, listen, set goals, provide emotional support and links to services as needed.
  • Education and Training Courses - to assist carers to gain specific knowledge and skills or to pursue personal growth and find resilience.
  • Monthly Carer Support Groups - for carers to share their experience with other carers of people with mental illness.

Address
Level 1, 606 High St, Penrith NSW 2750

Target Audience
Family and carers of people living with a mental illness.

Email
fcmhinfo@parramattamission.org.au

Cost
Free

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Referral
Self-referral and Service provider.

Call (02) 8880 8160

Visit website

Family and Community Services (FACS) Community Services Centre

Family and Community Services (FACS) provide services across three key program areas – prevention and early intervention, child protection and out-of-home care. Service centres are located at numerous locations throughout Australia. There are 4 centres in the Nepean Blue Mountains Region:

Blue Mountains FACS Community Services Centre
435-437 Great Western Highway, Faulconbridge NSW 2776 - (02) 4752 2600

Hawkesbury FACS Community Services Centre
Level 1, 300 George Street, Windsor NSW - (02) 4574 6666

Lithgow FACS Community Services Centre
109 Main Street Lithgow NSW 2790 - (02) 6354 0800

Penrith FACS Community Services Centre
2-6 Station Street, Penrith NSW 2750 - (02) 4722 7300

Target Audience
People living with unstable and complex family structures, families experiencing economic hardship, homelessness, parental substance abuse and/or mental illness.

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Visit website

Family Drug Support Telephone Support Line

The Family Drug Support Telephone Support Line is a national support line supporting families affected by alcohol and other drugs. It provides non-judgemental, non-directive support and information to families and friends of drug users across Australia including:

  • Support meetings for family members affected by drugs and alcohol.
  • Bereavement support for families of those lost to drugs and alcohol.
  • A stepping stones to success course.
  • Stepping forward education and interactive sessions for families, friends and workers.
  • A coping resource guide.
  • Membership to help families and friends of current drug users as well as bereaved families.

Target Audience
Families affected by alcohol and other drugs.

Hours of Operation
24 Hours, 7 Days a Week

Postal Address
PO Box 7363, Leura NSW 2780

Referral
Call the number below to make a referral.

Call 1300 268 186

Visit website

Family Law Support Group - Wimlah Women's Refuge Outreach and Women's Domestic Violence Court Advocacy Service (WDVCAS)

Wimlah Women's Refuge Outreach and Women's Domestic Violence Court Advocacy Service (WDVCAS) is a specialist domestic violence service that offers a Family Law Support Group.

Email
wimlahmanager@bigpond.com

Local Areas
Blue Mountains

Call (02) 4782 9158

Family Mental Health Support Service (FMHSS)

Family Mental Health Support Service (FMHSS) provides free, flexible support that is responsive to children, young people and families affected by, or at risk of, mental health issues, through access to a range of early intervention and education services. These services support parents to reduce stress and enable young people to reach their potential.

FMHSS offers the following services listed below:

  • Intensive, long-term (up to 12 months), early intervention support including assessment and identification of needs; practical assistance and home-based support; linking with other relevant services; and, targeted therapeutic groups.
  • Short-term (up to 6 sessions) immediate assistance for families including assessment of needs, information or referrals, and limited support.
  • Community outreach, mental health education and community development activities including organisation of and participation in community events; and, general group work in the community.

Address
Break Thru Nepean Hub, Suite 1, 31-33 Lawson St, Penrith NSW 2750

Local Areas
Penrith

Referral
Will accept referrals of children and young people from any source, including self-referrals.

Call (02) 4761 1600

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Family Referral Service (Lithgow) - The Benevolent Society of NSW

The Family Referral Service helps children, young people (under 18) and families connect with the support they might need to get back on track. We help people assess their needs, risks and their strengths and can help find appropriate referral pathways so that families can productively engage with a range of clinical, counselling and professional service providers including:

  • Family support services
  • Domestic Violence and child protection supports
  • Drug and alcohol treatment programs
  • Mental health services
  • Counselling
  • Post separation services
  • Male inclusion
  • Childcare
  • Educational needs
  • Housing
  • Financial counselling
  • Parenting education/parenting programs
  • Supported playgroups
  • Youth support services
  • Respite care
  • Disability needs and NDIS services
  • Indigenous and multicultural support programs

Address
c/- Lithgow Information and Neighbourhood Centre (LINC), 1 Padley Street, Lithgow NSW 2790

Target Audience
Families with children under the age of 18 years of age who are not currently being serviced on an open plan with FACS.

Email
familyreferral@benevolent.org.au

Cost
Free

Hours of Operation
Mon-Fri, 9:00am to 5:00pm

Local Areas
Lithgow

Referral
Anyone can refer to FRS, including services, individuals and concerned family members (with appropriate consent). Lithgow accepts walk ins, can arrange office appointments or meetings at other neutral agencies and conducts home visits where needed. Email referrals can be sent to the central INTAKE team, or call for local office contact details. There is no need to fill in any forms or referral papers.

Family Referral Service (Western Sydney)

The Family Referral Service is a service for children, young people and families to support them to get back on track. The Family Referral Service helps people access local support services that include:

  • Family support services
  • Home visits
  • Drug and alcohol treatment programs
  • Mental health services
  • Counselling
  • Post separation services
  • Childcare
  • Housing
  • Parenting education
  • Supported playgroups
  • Youth support services and
  • Respite care

Target Audience
Families

Email
frsws@ransw.org.au

Cost
Free Call

Hours of Operation
Mon - Fri 8:30am - 5:30pm

Referral
Call the number below, or visit an office to make a referral.

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Call 1300 403 373

Visit website

Family Violence Law Help

Family Violence Law Help is a new national website for people wanting to understand domestic and family violence, the law and where to get help.

The website has free, easy to understand information about:

  • domestic and family violence
  • family law
  • child protection law
  • Apprehended Domestic Violence Orders
  • where to get help

The website can be translated into different languages and has useful factsheets that can be downloaded or printed. It uses illustrations throughout to help with readability.

It also has information about the NSW Family Advocacy and Support Service (FASS), who provide free legal and social support to people affected by domestic and family violence.

Target Audience
People affected by domestic and family violence, educators and frontline workers.

Email
familyviolencelawhelp@legalaid.nsw.gov.au

Visit website

Flourish Australia

Flourish Australia (formerly RichmondPRA) is a non-government organisation that provides a number of services in Penrith including the Housing Support Initiative (HASI) and the Youth Community Living Support Service. The programs and services run by Flourish Australia attempt to ensure safe and secure housing; assist with employment, get the right skills and volunteer work; increase participation in the community and leisure activities; and reduce isolation.

Address
Derby St, Penrith NSW 2750

Target Audience
People with mental health issues.

Cost
Free

Hours of Operation
Mon-Fri 9:00am-5:00pm

Local Areas
Penrith

Referral
Can only be made by Community Mental Health Clinicians and Partners in Recovery.

Call 1300 779 270 Visit website

Food Parcels

Food parcels provide basic foods such as bread, rice, pasta, sugar, tea, coffee, jam, baked beans, tinned spaghetti, cereals, long-life milk, tinned fruits and vegetables. Food Parcels are available at multiple areas around the Blue Mountains including:

Target Audience
Older people and people with disabilities and their carers.

Local Areas
Blue Mountains

Forensic Drug and Alcohol Services

The Forensic service provides drug and alcohol treatment through Court-based programs including the Magistrates Early Referral Into Treatment (MERIT) and Drug Court. The Drug Court of NSW is a specialist Court that sits in Parramatta, Toronto and Sydney and takes referrals from Local and District Courts of offenders who are dependent on drugs and who are considered to be eligible for the Drug Court program.

Address
Drug and Alcohol Services Building, Nepean Hospital, Somerset St, Kingswood NSW 2747

Target Audience
People with a drug or alcohol problem who are eligible and suitable for release on bail and who are motivated to engage in treatment and rehabilitation.

Eligibility
Any person who appears at participating Local Courts or is involved with the criminal justice system.

Cost
Free

Hours of Operation
8:30am-5:00pm (except public holidays and weekends)

Referral
Direct referral or through central intake line.

Call (02) 4734 2131

Visit website

Free and Affordable Meals

Free and affordable meals are meals at minimal cost. They are available at multiple locations throughout the Blue Mountains including:

  • Katoomba Civic Centre - 87 Katoomba St, Katoomba (02) 4782 1174 provides morning tea (minimal cost) Mon, Wed, Fri 9:30am-12:00pm, Lunch $5 Tues 11:45am-12:45pm.
  • Katoomba Neighbourhood Centre - 8 Station St, Katoomba (02) 4782 1117 provides a free lunch on the 1st and 3rd Thursday of the month as well as a Vegetarian meal 3rd Thursday 12:00pm-1:30pm.
  • The Salvation Army - Katoomba - 33 Waratah St, Katoomba (02) 4782 9251 provides free breakfast Mon-Fri 7:30am-8:30pm; Free lunch Fri 11:30am-12:30pm.
  • The Katoomba Uniting Church - 223 Katomba St, Katoomba (02) 4757 4394 provides open hearth free lunches Tues 11:30am-1:00pm; Free dinner last Friday of the month 5:30pm-7:00pm.
  • The Winmalee Neighbourhood Centre - 62 White Cross Road, Winmalee (02) 4754 4050 provides free meals every Monday.

Local Areas
Blue Mountains

Freedom Centre - The Salvation Army

The Freedom Centre provides holistic support through practical, financial, spiritual & emotional assistance. Services offered at the Freedom Centre include:

  • Doorways - Case managed emergency assistance
  • MoneyCare - Financial Counselling and Financial Capability & Literacy
  • Pathways Penrith - Alcohol and other drug support service
  • Mature Workers Program - Employment support for those over 40
  • NILS - No interest loan scheme
  • Positive Lifestyle Program

A community gathering is held at the Freedom Centre every Wednesday from 10:30am.

Email
FreedomCentre@aue.salvationarmy.org

Hours of Operation
Monday: 9:00am – 4:30pm
Tuesday: 10:00am – 4:30pm
Wednesday: 9:00am – 4:30pm
Thursday: 9:00am – 4:30pm
Friday: 9:00am – 4:30pm

Address
54 Henry Street, Penrith NSW 2750

Local Areas
Penrith

Call (02) 4721 3076

Visit website

Fusion Australia

Fusion is a Christian youth organisation that works with young people in schools and in after-school and holiday programs. They have a range of social enterprises including Cafes, OpShops and Fusion Building and Maintenance. These enterprises provide opportunities for on-the-job training and social connection and all surplus funds help support the community work of Fusion.

Fusion brings a unique perspective to each community and relies on the help of locals to make a real lasting change. Their community work includes caring for disabled and frail-aged people, putting on community events, and using the arts as a tool for change.

Fusion has two locations in the Nepean Blue Mountains region:

Blue Mountains: 160 Macquarie Rd, Springwood NSW 2777 - 0423 320 555

Western Sydney: 113b Station St, St Marys NSW 2760 - (02) 8805 5900

Address
113b Station St, St Marys NSW 2760

Local Areas
Blue Mountains, Penrith

Call (02) 8805 5900

Visit website

Gambling Help Online

Gambling Help Online provides anonymous and confidential live counselling and email support for anyone with a gambling concern. The service is free with qualified counsellors with experience helping people deal with gambling concerns. The online service provides access to immediate support with an expert, email provides self-help tools and the phone line is accessible across Australia both over the phone and face-to-face.

Call 1800 858 858

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Gateway Clinic (Nepean Hospital)

The Gateway Clinic provides a comprehensive medicated assisted treatment program for opioid dependence as an outpatient service of Nepean Hospital. The treatment program includes:

  • Dosing for Methadone (Methadone syrup)
  • Buprenorphine (Subutex)
  • Buprenor/Naloxone when appropriate
  • Medical consultations
  • Counselling
  • Case management
  • Ongoing support

Address
Somerset St, Kingswood NSW 2747

Target Audience
People with Opioid Dependence.

Eligibility
Contact clinic to be assessed regarding suitability for the program.

Cost
Free

Hours of Operation
Dosing (Methadone): 6:45-12:30pm (7 days); Clinic 6:45am-3:40pm (Mon-Fri)

Local Areas
Penrith

Referral
Direct referral or through central referral line.

Call (02) 4734 1340

Visit website

Gateway Family Enrichment Program (Enrich) - Gateway Family Service

The Family Enrichment Project is a program that helps families to strengthen relationships between parents/carers and their children. This service offers:

  • Free counselling
  • Information & support around parenting and enriching family life
  • Children's play therapy
  • Art therapy
  • Parenting groups and
  • Resilience building groups for parents, kids and teens

The Family Enrichment Project has a team of qualified counsellors, therapists and social workers who are passionate about supporting families. Families can access a free counselling and family support with a qualified team at our Katoomba, Lawson, Winmalee and Blaxland locations.

Address
Clairvaux Community Complex, 14 Oak St, Katoomba NSW 2780

Target Audience
Families with children aged between 0-18 years old in the mid and upper Blue Mountains.

Email
rachelh@gatewayfamilyservices.org.au

Cost
Free

Hours of Operation
Tues-Fri (9:00am-5:00pm)

Local Areas
Blue Mountains

Referral
Self-referral or referral through community organisations.

Call (02) 4782 5326

Visit website

Gateway Family Services
A family support service that supports families across the Blue Mountains and Penrith local government areas. The family workers are trained and qualified to work alongside families on a broad range of issues concerning parenting and family life providing visits at home or another location that suits the family's needs. Family workers can:
  • Provide information about community or government resources that may assist families
  • Advocate for families with government and other services
  • Help parents to find out about services or resources that will help their family
  • Make referrals to those services if needed
Address 74 Old Bathurst Rd, Blaxland NSW 2774 Target Audience Families Email admin@gatewayfamilyservices.org.au Cost Free Hours of Operation Tues, Fri 9:30am-4:00pm (closed between 12:30pm and 1:30pm); Thurs mornings 9:30am - 12:30pm Local Areas Blue Mountains, Penrith Referral Call the number below to make a referral or appointment. Call (02) 4739 5963 Visit website
The Gender Centre

The Gender Centre develops and provides services and activities for gender diverse people. They offer a wide range of services to people with gender issues, their partners, family members and friends including:

  • Accommodation Services
  • Case Management
  • Counselling Services
  • Education and Training
  • Legal Assistance
  • Needle Exchange
  • Outreach Support Service
  • Over 55's Support
  • Rural and Regional Support
  • Tenancy Support
  • Transgender Anti-Violence Project

Address
41-43 Parramatta Road, Annandale NSW 2038

Email
reception@gendercentre.org.au

Hours of Operation
Monday-Friday, 9:00am-12:00pm and 1:00pm-4:30pm.

Postal Address
PO Box 266, Petersham NSW 2049

Call (02) 9519 7599

Visit website

Gilgai Aboriginal Day Centre

An Aboriginal centre that provides home and community care services to older persons and persons with a disability. Activities provided include:

  • Transport
  • Respite for carers
  • Disability family support
  • Cultural awareness about Aboriginality
  • An aged care centre
  • Aged care packages
  • A disability family support coordinator and
  • A carers support service

Address
2 Bindaree St, Hebersham NSW 2770

Local Areas
Penrith

Call (02) 9832 3825

Great Community Transport

Great Community Transport provides flexible small group transport to eligible disadvantaged people living in the Blue Mountains and Penrith local government area. Trips include transport to local shopping centres, other outings and medical appointments. Great Community Transport are located in the Blue Mountains and Penrith.

Blue Mountains
31 Hay Street, Lawson NSW 2783 - (02) 4759 2403

Penrith
99 Cox Ave, Kingswood NSW 2750 – (02) 4722 3083

Target Audience
Those amongst the aged population as well as people with disabilities and their carers who can’t drive, use public transport or don’t have anyone else to help with their transport requests.

Eligibility
Call for an assessment to determine eligibility.

Hours of Operation
Mon-Fri 8:30am-4:00pm

Local Areas
Blue Mountains, Penrith

Postal Address
PO Box 124, Lawson NSW 2783

Visit website

GriefLine
Griefline is Australia's only dedicated loss and grief national telephone counselling service. They provide anonymous support and specialist counselling services to individuals and families. All calls are confidential and are free. Online counselling is also available. Target Audience Individuals and families who are experiencing loss and grief. Hours of Operation 12:00pm - 3:00am Call 1300 845 745 Visit Website
Grow - Lithgow

Grow is a national organisation that provides a peer supported program for growth and personal development for people with a mental illness and those experiencing difficulty in coping with life's challenges.

Grow groups offer the opportunity for people to share challenges and solutions for recovery in a supportive and structured way. Meetings are held weekly. Group members use Grow's 12 Step Program as a means of change and personal growth.

Address
172 Main St, Lithgow NSW 2790

Cost
Free

Referral
No referral needed.

Local Areas
Lithgow

Call 0419 469 230

Grow - Penrith

Grow is a community-based organisation that helps people recover from mental illness through a unique program of mutual support and personal development. Grow groups meet weekly and are run by seasoned 'Growers' who have taken a voluntary leadership role within the group. Over the course of each meeting, the group engages in a series of group discussions, interactions, and readings that follow a structure and timetable.

Address
Community Health Centre, Soper Place, Penrith NSW 2750

Target Audience
Mental Illness

Eligibility
None

Cost
Free

Hours of Operation
Thurs 10:00am

Local Areas
Penrith

Call 1800 558 268

Visit website

Hawkesbury Cannabis Clinic

The Hawkesbury Cannabis Clinic provides the following services:

  • Brief assessments and recommendations for individuals concerned about their cannabis use.
  • Counselling, support, education and referral to other support services as required.
  • Advice for mental health clients with a co-existing cannabis use disorder.
  • Information, support and counselling for parents/carers and concerned family members affected by a relative's cannabis use.

Address
Hawkesbury Community Health Centre, 2 Day Street, Windsor NSW 2756

Target Audience
Any person over 16 who lives in the Hawkesbury area and wants to stop or significantly cut down on their cannabis use or family members wanting to learn how to assist a relative.

Cost
Free

Hours of Operation
Consultations available Mon-Thurs 10:00am-12:00pm.

Local Areas
Hawkesbury

Referral
Phone Hawkesbury Community Health Centre on the number below between 8:30am-4:30pm.

Call (02) 4560 5714

Hawkesbury City Salvos Emergency Relief Assistance

Hawkesbury City Salvos Emergency Relief Assistance provides assistance for people in crisis that may include, but is not limited to:

  • Rent
  • Basic education costs
  • Medical costs
  • Utilities vouchers
  • Food parcels or vouchers
  • Referrals to other services

Address
290 George St, Windsor NSW 2756

Target Audience
People who are homeless, at risk of homelessness and/or experiencing housing stress or extreme financial hardship.

Email
kim.taylor@aue.salvationarmy.org

Hours of Operation
Mon-Fri 9:00am-5:00pm

Local Areas
Hawkesbury

Referral
Call the number below to make an appointment.

Call (02) 4577 8927

Visit website

Hawkesbury Colo Meals On Wheels Inc.

Hawkesbury Colo Meals On Wheels delivers chilled fresh, frozen and hot meals as well as salads and sandwiches to those with early discharge from hospital and those aged, frail, disabled or housebound.

Address
Shop 3/36 Riverview Street, North Richmond NSW 2754

Target Audience
Aged, frail, disabled or housebound individuals.

Cost
Subsidised - average meal between $5 and $6.50.

Hours of Operation
Call the number below for more details.

Local Areas
Hawkesbury

Referral
Call the number below to make an appointment.

Call (02) 4571 1633

Visit website

Hawkesbury Community Kitchen

Hawkesbury Community Kitchen provides homeless people in the Hawkesbury area with morning tea, lunch and dinner as well as showers and the use of a washing machine.

Address
38A Macquarie Street, Windsor NSW 2756

Target Audience
Homeless people in the Hawkesbury area.

Cost
Free

Hours of Operation
Mon, Tues, Thurs 10:00am-1:00pm (drop-in) Mon-Fri 6:00pm-7:00pm (dinner)

Local Areas
Hawkesbury

Hawkesbury Community Mental Health

The Community Mental Health Team in the Hawkesbury provides a comprehensive mental health service for adults 18 years and over that are experiencing a mental health problem or illness. The multidisciplinary team provides services including:

  • Case management
  • Education and support for clients, carers and their families

Address
8 Ross St, Windsor NSW 2753

Target Audience
Adults with a mental health problem over the age of 18.

Cost
Free

Hours of Operation
Mon-Fri 8:30am-5:00pm

Local Areas
Hawkesbury

Referral
Call (02) 4560 4100 (for people already in the service).

Call 1800 011 511 Visit website

Hawkesbury District Community Centres - Hawkesbury City Council

The Hawkesbury City Council has compiled a detailed description of the 18 community centres and halls in the Hawkesbury. Community centres vary in size and the facilities that they offer, however each centre provides services and activities that appeal to a broad cross-section of the community such as:

  • Casual hire for functions, meetings, and conferences
  • Classes and seminars for adults and children on a range of topics
  • Recreational activities for adults and children
  • Regular hire for clubs and other community groups

Please visit the link provided to explore the community centres in the Hawkesbury.

Local Areas
Hawkesbury

Visit website

Hawkesbury District Health Service (HDHS) Counselling

Hawkesbury District Health Service provides a free counselling services for all ages including specialist services for:

  • Men's health
  • Indigenous people
  • Drug and alcohol counselling
  • Child and adolescent health counselling
  • Aged care counsellors
  • Carers of the chronically unwell
  • People experiencing violence, abuse and neglect

A free interpreter service can also be provided to assist HDHS clients with medical care and counselling services.

Address
2 Day St, Windsor NSW 2756

Target Audience
All ages.

Eligibility
Eligible clients must have a Medicare card and live, work or study within the Hawkesbury LGA.

Cost
Free

Hours of Operation
Mon-Fri 8:30am-4:30pm

Local Areas
Hawkesbury

Call (02) 4560 5714

Visit website

Hawkesbury District Health Service - St John of God

The Hawkesbury District Health Service (HDCA) is a private hospital that provides public and community health services. HDHS is two hospitals under one roof, a private hospital that also has a contract to provide public patient services. The HDCA has a community health centre and is a teaching hospital with the University of Notre Dame.

Address
2 Day St, Windsor NSW 2753

Target Audience
Residents of the Hawkesbury and North West Corridor.

Eligibility
A patient who has private insurance can access the private facilities outside the confines of the normal public hospital regulations. Every patient who chooses to use their private insurance creates a space for their neighbour (who does not have private insurance) to receive care as a public patient.

Email
info.hawkesbury@sjog.org.au

Hours of Operation
24 hours, 7 days a week

Local Areas
Hawkesbury

Postal Address
Locked Mail Bag No 10, Windsor NSW 2756

Call (02) 4560 5555

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Hawkesbury Family Support Service

Hawkesbury Family Support Service provides home visits or centre-based sessions. These services provide information and referral, counselling and support to families as well as a Parent Connect group for isolated parents caring for children aged 0 – 8 years needing some time with other parents to learn new skills and have fun together.

Address
20 West Market St, Richmond NSW 2753

Target Audience
Families with children aged 0 -18 years under stress or in crisis with dependent children.

Email
familysupport@rcsi.ngo.org.au

Cost
Free

Hours of Operation
Mon, Tues, Wed and Thurs from 9:00am - 12:00pm and 1:00pm - 4:00pm

Local Areas
Hawkesbury

Call (02) 4588 3504

Visit website

Hawkesbury Helping Hands

Working alongside and supporting many charities, organisations and agencies, Hawkesbury Helping Hands not only are free meals 3 days a week in a local park but also provide practical support for homeless and marginalised people including:

  • Clothing and shoes
  • Blankets and sleeping bags
  • Tents and swags
  • Pet supplies
  • Accommodation support
  • Toiletries
  • Mentoring and support
  • Bedding
  • Fuel assistance
  • Educational supplies
  • Information stalls at expos
  • Support groups days
  • Community events and
  • Social media support groups

Target Audience
Homeless and marginalised people in the Hawkesbury and surrounding areas.

Cost
Free

Hours of Operation
Free meals are served 3 days a week near the BBQ’s on The Terrace (Windsor) on Wed 12:00pm – 1:00pm; Sat 4.30pm-6.00pm; and Sun 4.30pm-6.00pm

Local Areas
Hawkesbury

Call 0416 956 263

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Hawkesbury Neighbour Aid - Richmond Community Services Inc. & Neighbourhood Centre

Hawkesbury Neighbour Aid is a home visiting service for people with a disability, frail aged people and their carers. Volunteers are recruited from the community and visit clients two hours a week on a one to one basis, with the aim to relieve social isolation and to support the person to participate within his or her own community. This can be either within the person’s home environment or while the person is accessing community services or facilities.

Services offered by Hawkesbury Neighbour Aid can include:

  • transport and accompaniment to appointments within the Hawkesbury LGA
  • transport and assistance with shopping
  • one to one support to attend a social activity of the consumer’s choice
  • assistance with banking & bill payments
  • assistance with writing, addressing & posting of mail
  • reading
  • companionship and social support
  • advocacy and support

Address
133 Londonderry Road, Richmond NSW 2753

Target Audience
People with a disability, frail aged people and their carers.

Email
neighbouraid@rcsi.ngo.org.au

Hours of Operation
Mon-Fri 9.00am-4.30pm

Local Areas
Hawkesbury

Postal Address
PO Box 260, Richmond NSW 2753

Call (02) 4578 3934

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Healthcare Complaints Commission

The Healthcare Complaints Commission is a service that aims to resolve, investigate and prosecute complaints about healthcare to protect the health and safety of the public. The service assesses complaints and decides whether the commission can resolve the complaint within 60 days of making the complaint. After the assessment, there may be a period of investigation where the investigator decides whether they can solve, resolve or provide no further action to the complaint.

Address
Level 13, 323 Castlereagh St, Sydney NSW 2000

Target Audience
Anyone who has a complaint about healthcare.

Eligibility
No criteria

Cost
Free

Hours of Operation
Mon-Fri 9.00am-5.00pm

Referral
Online complaint, telephone inquiry or written complaint.

Call 1800 043 159

Visit website

Head to Health (H2H)

Head to Health (H2H) provides information, resources, and services that most suit your needs. Whether you want to improve your overall sense of wellbeing, or you need help with something that is concerning you, or you are helping someone you care about—Head to Health can point you to great online mental health resources.

Visit Website

Headspace - Penrith

headspace is the National Youth Mental Health Foundation that offers support to young people in person through a network of 80 centres nationwide. headspace Penrith provides access, support and information for a broad range of concerns for young people including:

  • Mental health
  • Physical/sexual health
  • Drug and alcohol
  • Counselling services
  • Employment and education and
  • Support for families and carers

When a young person comes through to headspace Penrith, their needs are assessed, care is tailored to their needs and they are linked with the appropriate support. headspace Penrith has two service streams:

  • A primary care service for young people with mild to moderate concerns and
  • A specialised service for young people who are experiencing a first episode of psychosis or at ultra-high risk of experiencing psychosis.

Address
606 High St, Penrith NSW 2750

Target Audience
Young people aged between 12-25 with a mild to moderate mental illness.

Eligibility
All young people seeking help can access headspace Primary Care Service. The Early Psychosis Program is for people who are experiencing a first episode of psychosis or at ultra-high risk of experiencing psychosis.

Email
headspacepenrith@parramattamission.org.au

Cost
Free

Hours of Operation
Mon-Fri 9:00am-5:00pm

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Referral
Referral through intake number on (02) 4720 8888.

Call (02) 4720 8800

Visit website

Heartmoves

Heartmoves is a gentle physical activity program suitable for anyone who hasn't done any exercise in a while. You can exercise at your own pace in a friendly atmosphere. Heartmoves is run by accredited exercise professionals specifically trained in managing safe, low to moderate intensity physical activity programs.

The programs are designed to be safe for people who are managing chronic health conditions such as heart problems and diabetes, arthritis, lung and chest conditions, as well as those with risk factors such as high blood pressure, high cholesterol, overweight, depression, etc.

Heartmoves programs are available at the following locations:

South Penrith Community Centre
3 Trent St, South Penrith NSW 2750 - Mondays 8.30am-9.30am & Fridays 8.00am-9.00am - Call (02) 4721 8520.

Floribunda Community Centre
1 Floribunda Avenue, Glenmore Park – Wednesdays 9.15am-10.15am - Call (02) 4733 1499.

Active8 Gym
Cnr of East Market Street and Francis Street, Richmond NSW 2753 - Mondays 8.30am, Wednesdays 8.30am & 11.30am, Fridays 8.30am. Call (02) 4578 3332.

Springwood Aquatic and Fitness Centre
17 Plateau Road, Springwood NSW 2777 - Mondays & Fridays 8.00am. Call (02) 4757 3867.

Local Areas
Blue Mountains, Hawkesbury, Penrith

Cost
$5.00

Target Audience
People with stable long-term health conditions.

Visit website

Hepatitis B and C Service

The Drug and Alcohol Service provides testing, assessment and treatment for Hepatitis B and C including fibroscan at Nepean, Blue Mountains and Lithgow Hospitals. Patients of the Drug and Alcohol Service have access to booked and opportunistic testing for blood borne viruses and access to Hepatitis C treatment including access to Hepatitis B vaccination, education, support and advocacy regarding Hepatitis.

Address
Drug and Alcohol Services Building, Nepean Hospital, Somerset St, Kingswood NSW 2747

Target Audience
People with a drug and alcohol problem requiring testing for sexually transmitted diseases.

Eligibility
All People

Cost
Free

Hours of Operation
8:30am-5:00pm (except public holidays and weekends)

Referral
Direct referral or through central intake line (number below).

Call 1300 661 050

Visit website

HIV Treatments Information Line

The HIV Treatments Information Line is a 24 hour helpline operated by St Vincent's Hospital.

Call 1800 454 510

Homelessness Australia (HA)

Homelessness Australia (HA) is the national peak body providing systemic advocacy for the homelessness sector in Australia. Homelessness Australia works in collaboration with homelessness assistance services, state and national homelessness peak organisations, other peak organisations, government agencies and the broader community. HA seeks to improve community awareness and understanding of the issues facing every Australian who is experiencing homelessness. HA represents the families, women escaping domestic violence, young people and single men and women who access the diverse support and advocacy services.

Target Audience
Families, women escaping domestic violence, young people and single men and women who access the diverse support and advocacy services.

Call (02) 6247 7744

Visit website

Homelessness NSW

Homelessness NSW is a peak not for profit organisation that works with its members to prevent and reduce homelessness across NSW. Key services that they provide include:

  • Policy development and advocacy in working to end homelessness
  • Public education about the changing faces of homeless people and those at risk
  • Information about the diverse mix of initiatives operating in NSW and elsewhere and
  • Advice and support for member organisations and others about organisational change and improvement

Address
99 Forbes Street, Wolloomooloo NSW 2011

Email
admin@homelessnessnsw.org.au

Call (02) 8354 7600

Visit website

Housing and Accommodation Support Initiative (HASI)

The Housing and Accommodation Support Initiative (HASI) provides low to very high-level accommodation support for those living in, or eligible for, public housing and a diagnosed mental health issue. HASI focuses on supporting clients' personal goal achievements, assisting them to learn or re-learn skills to maintain their tenancy and become more active in their local communities. They offer housing services that offer support around tenancy and also recovery based goal setting for people affected by mental illness.

Address
252 Great Western Highway, Kingswood NSW 2747

Target Audience
People living in or eligible for public housing and diagnosed with a mental illness.

Eligibility
From 16 years old. Must have a diagnosed mental illlness and live in NSW or community housing. Need a case manager to get on board.

Cost
Free

Hours of Operation
7 days 8:30am-5:00pm

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Postal Address
PO Box 4238, Penrith NSW 2751

Call (02) 4720 9740

Visit website

Housing Contact Centre

The Housing Contact Centre is a ‘one-stop-shop’ for tenants, maintenance contractors and members of the public that delivers a wide range of services to tenants including:

  • General enquiries
  • Maintenance
  • Link2Home
  • Feedback, suggestions, compliments and complaints
  • Home purchase advisory service
  • Rentstart
  • Report of fraud and corruption

Target Audience
Tenants, maintenance contractors and members of the public

Email
feedback@housing.nsw.gov.au

Cost
Free

Postal Address
Locked Bag 4001, Ashfield NSW 2871

Call 1800 422 322

Visit website

Housing NSW

Housing NSW works with community housing to provide affordable housing to low and medium income families and individuals. Housing NSW provides government housing assistance including:

  • Public rental accommodation in government-owned properties
  • Short-term financial assistance to people renting in the private rental market if they are eligible for public housing
  • Services for homeless people or people in danger of becoming homeless
  • Home modification and maintenance for the aged and people with a disability.
  • Information about emergency housing, temporary accommodation, rental bond assistance, priority housing and other housing programs
  • Helping people pay for accommodation for one or a few nights in low-cost accommodation (e.g hotels, motels, caravan parks etc.).

All mental health clients are individually assessed on their ability to maintain private rental agreements, their capacity to maintain tenancy and achieve independent living requirements. A mental health case worker assesses every individual to develop a 'case plan.' They then connect clients to necessary services and develop a strategy to live independently under a tenancy agreement. Housing NSW operate from two locations in the Nepean Blue Mountains region.

Lithgow
172 Main Street, Lithgow NSW 2790 - (02) 6354 0800

Penrith
362 High St, Penrith NSW 2750 - (02) 4721 6422

A LIACT Committee is a collaboration of a local mental health team that meets monthly to discuss important needs for complex housing cases. This committee can be contacted at 362 High St, Penrith on (02) 4721 6460.

Target Audience
Low and medium income families and individuals

Eligibility
People with mental health problems are entitled to all Housing NSW services, however they will be assessed to determine whether they are eligible under a certain income limit for housing assistance. They must be a NSW resident and a permanent resident and/or Australian Citizen

Cost
Scaling based on income and number of people seeking assistance

Hours of Operation
Mon-Fri 9:00am-5:00pm

Local Areas
Lithgow, Penrith

Call 1300 468 746

Visit website

Indigenous Disability Advocacy Service

The Indigenous Disability Advocacy service assists Indigenous people with most types of disabilities, their families and carers. This service is most effective when the person a carer is looking after needs help, especially if they have been unfairly treated or are confused about a big decision.

Address
127 Lethbridge St, Penrith NSW 2750

Call (02) 4722 3524

Inpatient Withdrawal Unit (Detoxification)

The Inpatient Withdrawal unit is a 15 bed, short stay detoxification unit that provides medically supervised withdrawal management from alcohol and drugs along with an educational and therapeutic program. The unit's staff members ensure that patients go through detoxification in a safe, secure, supportive, comfortable and relaxed environment. A short stay detoxification unit provides medically supervised withdrawal management from alcohol and drugs along with an educational and therapeutic program.

Address
Drug and Alcohol Services Building, Nepean Hospital, Somerset St, Kingswood NSW 2747

Target Audience
Men and women over 16 years of age.

Eligibility
A statewide service that accepts referrals from people who reside anywhere in NSW.

Cost
Free

Hours of Operation
24 Hours, 7 Days a Week

Referral
Direct referral or through central referral line.

Call 1300 661 050

Visit website

JobAccess

JobAccess is the national hub for all things disability employment. JobAccess provides information on financial support, workplace modifications, help with finding and changing jobs, creating flexible work environments, links to career advice and training courses, connecting with employers, providers and peak bodies and a range of other tools and resources for people with disability, employers and service providers.

Target Audience
People with a disability, employers and service providers.

Postal Address
PO Box 1764, Osborne Park DC WA 6916

Call 1800 464 800

Visit website

Jobquest

Jobquest provides options for job seekers to explore and make plans about the future for school leavers, students, the unemployed, people returning to the workforce and looking for opportunities to improve skills through volunteering.

Address
Suite 101, 114-116 Henry Street, Penrith NSW 2750

Local Areas
Penrith

Postal Address
PO Box 58, Penrith NSW 2751

Call (02) 4731 4400

Visit website

KARI Aboriginal Resources Incorporated

KARI is a community service for Aboriginal children. It provides an out-of-home care model that delivers case management for children and young people in care to be more effective in assuring Aboriginal culture.

Address
Suite 10, 308 High St, Penrith NSW 2750

Local Areas
Penrith

Postal Address
PO Box 442, Penrith NSW 2750

Call (02) 8782 0333

Visit website

Katoomba Family and Carer Mental Health Support Group

The Katoomba Family and Carer Mental Health Support Group is run by local women who support someone with mental health issues. It provides an opportunity to meet with other women carers in a similar position to gain new resources and share stories about their experiences.

Address
Blue Mountains Women's Health and Resource Centre, 124 Lurline St, Katoomba 2780 NSW

Target Audience
Women carers of people living with a mental illness.

Hours of Operation
Last Friday of each month 10:15am -1:00pm

Local Areas
Blue Mountains

Call (02) 8599 4880

Visit website

Katoomba Gay and Lesbian Alcohol Anonymous Recovery

The Gay and Lesbian Alcohol Anonymous group is a safe space where anyone with a problem can meet and share their experience with alcohol who are gay, lesbian or transgender.

Address
Katoomba Neighbourhood Centre, 8 Station St, Katoomba NSW 2780

Target Audience
People with alcohol problems who are gay, lesbian or transgender.

Eligibility
No selection criteria, tests or checks of any sort.

Email
gayaa.australia@gmail.com

Hours of Operation
Meets every Saturday.

Local Areas
Blue Mountains

Call (02) 4757 3005

Visit website

Katoomba Mental Health Services

Katoomba Mental Health Services is a multidisciplinary service that provides assessment and management for children and adults with mental illness, as well as an outreach specialist mental health service for older people.

Address
Katoomba Community Health Centre, 93 Waratah St, Katoomba NSW 2780

Hours of Operation
Mon-Fri 8:30am-5:00pm

Local Areas
Blue Mountains

Postal Address
PO Box 1211, Katoomba NSW 2780

Referral
Call (02) 4782 2133 (for people already in the service).

Call 1800 011 511 Visit website

Katoomba Neighbourhood Centre

Katoomba Neighbourhood Centre provides monthly lunches that are run by volunteers as well as monthly vegetarian meals provided by a local chef.

Address
6-8 Station St, Katoomba NSW 2780

Cost
Free (or a small contribution if you are earning a wage)

Hours of Operation
1st and 2nd Monday of every month 12:00pm-2:00pm.

Local Areas
Blue Mountains

Call (02) 4782 1117

Visit website

Kids Helpline

The Kids Helpline is a 24 Hour phone line for people aged between 5-25 years old. This service provides an opportunity for children and youth to talk about any concerns they may have. The Kids Helpline includes phone, email and webchat counselling services.

Target Audience
Young people aged between 5-25 years old.

Hours of Operation
24 Hours/7 Days a Week

Call 1800 551 800

Visit website

Kincare Community Services

Kincare are in-home care specialists that provide a number of accommodation support services through a flexible combination of:

  • Aids and equipment
  • Assistance with coordination and transition planning
  • Home modifications
  • Individual funding management assistance
  • Personal care and support with everyday life
  • Respite

Kincare provide a number of support services including housekeeping, personal care, nursing, allied health, care coordination, connected technology, carer support, home garden maintenance, meal preparation, social connections, transport, day options, in-home accommodation and supported accommodation.

Email
mail@kincare.com.au

Hours of Operation
24 hours a day, 7 days a week

Referral
Call to book an appointment.

Call 1300 733 510 Visit website

LawAccess NSW

LawAccess NSW is a free government telephone service that provides legal information, referrals and in some cases, advice for people who have a legal problem in NSW. They are a starting point to help people with their legal problems. They can:

  • Give legal information over the telephone.
  • Send information (e.g. fact sheets, forms and publications).
  • Arrange for a lawyer to give legal advice over the telephone.
  • Refer to other services (e.g. face to face legal advice or a specialist legal service).

Target Audience
People who have a legal problem in NSW.

Cost
Free

Hours of Operation
Mon-Fri 9am-5pm

Call 1300 888 529

Visit website

Lawson Men's Carer Support Group

The Lawson Men's Carer Support Group is a group of men who care for someone with a mental illness. This group encourages men to improve their self-care, learn new strategies and improve carer wellbeing.

Address
9 New St, Lawson NSW 2783

Target Audience
Men supporting someone with a mental illness.

Eligibility
Men only.

Cost
Free

Hours of Operation
Meets first Wednesday of each month 6:00pm-8:00pm

Local Areas
Blue Mountains

Postal Address
PO Box 117, Lawson NSW 2783

Call 0402 898 520

Visit website

Lawstuff Australia

Lawstuff provides legal information to children and young people in Australia. Children and young people can get free, confidential email advice about the law by sending a Lawmail.

Email
admin@ncylc.org.au

Postal Address
National Children's & Youth Law Centre Law Building, First Floor, University of New South Wales 2052

Call (02) 9385 9588

Visit website

Leep in Network

The Leep in Network is a nonprofit organisation that focuses on mentoring and training older people, and people with a disability, in accessing and using technology. They also support other nonprofits and small businesses with their Information Technology (IT) needs including training, consultancy, independent advice, social media strategy and website development. The specialist team delivers:

Address
688 High Street, Penrith NSW 2750

Target Audience
Assists older people and people with a disability in accessing and using technology.

Email
network@leep.ngo

Local Areas
Hawkesbury, Penrith

Postal Address
PO Box 63, Emu Plains NSW 2750

Call (02) 4721 1866 Visit website

Legal Aid NSW - Penrith

Provision of free legal information, referral and advice service dealing in criminal, family and civil law. The Penrith office assists people in criminal law; mediation and custody cases in family law; and bank issues, housing, tenancy, bankruptcy and Centrelink issues in civil law. Basically, legal aid works as a law firm that deals with people face-to-face to represent those who are not represented in local courts. There is also a criminal officer at Katoomba as well as an early intervention team that do outreach in Lithgow.

Address
Ground Floor, 95 Henry St, Penrith NSW 2750

Target Audience
Low income earners or people on benefits; advice is provided to all.

Eligibility
Must provide Centrelink statements and 3 months of financial information.

Cost
Free advice, but there is a $70 contribution fee if granted legal aid for substantial issues.

Hours of Operation
Mon-Fri 9am-5pm

Local Areas
Penrith

Referral
Court System, community law centres, private lawyers and referral from other legal bodies in the community.

Call (02) 4732 3077

Visit website

Lemon Zest

Lemon Zest is a lesbian social group in the Blue Mountains that has regular outings, film nights, dances, camping weekends, writing and drama and other activities. Click here to see what activities are currently taking place at Lemon Zest.

Address
124 Lurline St, Katoomba NSW 2780

Target Audience
Lesbians

Email
bmlemonzest@gmail.com

Local Areas
Blue Mountains

Call 0419 551 474

Visit website

Lifeline

Lifeline is a 24 hour telephone counselling service for people in a mental health crisis. It provides all Australians experiencing a personal crisis with access to online, phone and face-to-face crisis support and suicide prevention services. These critical services are delivered by volunteers and professionals. Lifeline Centres' services are specific to the needs of local communities providing:

  • Suicide prevention and bereavement services
  • Face-to-face counselling
  • Financial counselling
  • Gambling counselling
  • Mental health support services
  • Youth services
  • Disability services
  • Welfare programs
  • Rural outreach
  • Family and mediation services
  • Counselling services for children
  • Information
  • Education and support groups
  • Aged care visitation
  • Indigenous support services
  • Disaster recovery
  • Psychological first aid
  • Drug and alcohol counselling

Target Audience
People experiencing a mental health crisis

Hours of Operation
24 Hours / 7 Days a Week

Call 13 11 14

Visit website

LikeMind

LikeMind is an adult mental health service which aims to provide support for adults (18 years +) with mental health concerns, as well as their families and carers.

LikeMind aims to establish partnerships across sectors and brings together existing community services to one accessible and engaging community space to develop an integrated service hub of co-located help and support. Your journey will begin with a trained healthcare professional, working with you to understand your specific needs, listening to your goals, and helping you develop a Coordinated Care Plan to achieve them. They will then connect you with the services you need, including:

  • Mental Health Care
  • Drug and Alcohol services
  • Employment and Training support
  • Housing assistance
  • Access to Psychologists, Social Workers and more

Address
109 Henry St, Penrith NSW 2750

Target Audience
Adults with mental health concerns, their families and carers.

Email
likemindpenrith@parramattamission.org.au

Cost
Free

Hours of Operation
Mon - Fri 9.00am - 4.00pm

Local Areas
Penrith

Referral
You can call the number below, get a referral from a GP or Healthcare Professional or visit them in person.

Call (02) 8880 8111

Visit website

LINC Adolescent and Family Counselling Service - Lithgow Information and Neighbourhood Centre

Lithgow Information and Neighbourhood Centre (LINC) provides a free counselling service to adolescents aged 11-17 and/or parents and families who are experiencing difficulties. It helps young people deal with issues related to bullying, relationships, conflict, anger, self-esteem, goal setting as well as things that may be happening in schools. Their services include:

  • Child abuse prevention service
  • Counselling and therapy services
  • Gambling counselling and much more

Address
1 Padley St, Lithgow NSW 2790

Target Audience
Adolescents aged 11-17 and/or parents and families who are experiencing difficulties.

Cost
Free

Hours of Operation
Mon - Fri 9:00 am - 5:00 pm

Local Areas
Lithgow

Call (02) 6354 5912

Visit website

Link-Up NSW

Link-Up NSW provides assistance for Aboriginal and Torres Strait Islander people who have been fostered, adopted or raised in institutions in the Stolen Generations. Services include:

  • Reunification
  • Hidden carers program
  • The family link program
  • Community builders and
  • The Royal Commission counsellor

Target Audience
Aboriginal people who have been fostered, adopted or raised in institutions.

Email
linkup@nsw.link-up.org.au

Address
4/2 Central Place, Ropes Crossing NSW 2760

Local Areas
Penrith

Postal Address
PO Box 185, St Marys NSW 2760

Call 1800 624 332

Visit website

Link2Home

Link2Home is a single state-wide information and referral service that provides information about local services, assesses people's needs and refers people who are homeless or at risk of becoming homeless to appropriate services. Link2Home provides assistance by offering access to specialised support and accommodation services for the homeless community.

Cost
Free

Hours of Operation
Everyday from 9:00am-10:00pm but closed between 1:00pm-2:00pm.

Call 1800 152 152

Visit website

Lithgow Carer Support Group
The Lithgow Carer Support Group provides individual support for family members and friends of mental health consumers. It provides an opportunity to meet with other family members and carers in a similar position to gain new resources and share stories about their experiences. Address Meeting Room Lithgow Library, 157 Main St, Lithgow NSW 2790 Target Audience All carers looking after someone with a mental illness. Email fcmhinfonbm@parramattamission.org.au Hours of Operation Fourth Thursday of every month 1:00pm-3:00pm Local Areas Lithgow Call (02) 8880 8160 Visit website
Lithgow Clinic

The Lithgow Clinic (Lithgow Communirty Health Centre) provides a comprehensive medicated assisted treatment program for opioid dependence as an outpatient service of Nepean Hospital. The treatment program includes:

  • Dosing for Methadone (Methadone syrup), Buprenorphine (Subutex) and Buprenorphine/Naloxone (Suboxone film) when appropriate
  • Counselling
  • Case management
  • Ongoing support

Address
Col Drewe Drive, Lithgow NSW 2790

Target Audience
People with opioid dependence.

Eligibility
Contact clinic to be assessed regarding suitability for the program.

Cost
Free

Hours of Operation
Dosing (Methadone) 8:00am-11:00am Clinic: 8:00am-4:15pm (Mon-Fri)

Local Areas
Lithgow

Referral
Direct referral or through central referral line.

Call (02) 6450 2785

Visit website

Lithgow Community Mental Health Team

The Lithgow Community Mental Health Team is a community-based specialist team of registered Mental Health Nurses and a visiting psychiatrist. The multidisciplinary team provides a number of mental health services and groups for children, adolescents, adults and older persons including:

  • Assessment and treatment
  • A gardening group
  • A consumer group

Address
Lithgow Community Health Centre, Col Drew Drive, Lithgow NSW 2790

Target Audience
People with a mental health problem or illness

Hours of Operation
Mon-Fri 8:30am-5:00pm

Local Areas
Lithgow

Referral
Call (02) 6350 2750 (for people already in the service).

Call 1800 011 511 Visit website

Lithgow Community Transport

Lithgow Community Transport provides a number of services depending on personal needs. Destinations for transport may include shopping centres, individual social outings, doctor's and specialist appointments, hospital visits, medical treatments, hairdressers and visits to friends or family. Major services provided include:

Address
1/31 Railway Parade, Lithgow NSW 2790

Target Audience
Frail aged (over 65); younger people with a disability and their carers; people who are transport disadvantaged.

Hours of Operation
Mon-Fri 8.30am-2.30pm

Local Areas
Lithgow

Postal Address
PO Box 231, Lithgow NSW 2790

Call (02) 6352 2146

Lithgow Family and Carer Mental Health Support Group

Lithgow Family and Carer Mental Health Support groups provide individual support for family members and friends of mental health consumers. It provides an opportunity to meet with other family members and carers in a similar position to gain new resources and share stories about their experiences.

Address
Meeting Room Lithgow Library, 157 Main St, Lithgow NSW 2790

Target Audience
All carers looking after someone with a mental illness.

Email
fcmhinfo@ucmh.org.au

Hours of Operation
4th Thursday of every month 1:00pm-3:00pm.

Local Areas
Lithgow

Call (02) 8599 4880

Visit website

Lithgow Homelessness and Housing Support Service - Lithgow Community Projects Inc.

The Lithgow Homelessness and Housing Support assists people who are at risk of becoming homeless or who are homeless in Lithgow and surrounding villages. The service provides:

  • A range of accommodation services
  • Tenancy support
  • Service referral
  • Information and practical support
  • Group work programs and
  • Counselling

Address
42 Main St, Lithgow NSW 2790

Target Audience
People who are at risk of becoming homeless or who are homeless in Lithgow and surrounding villages.

Local Areas
Lithgow

Postal Address
PO Box 451, Lithgow NSW 2790

Call 1800 664 996

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Lithgow Hospital

Lithgow Health Services is a public hospital, community health centre, private hospital, Tree Lodge and Lithgow Health Service Specialist Medical Centre all on one premisis. The Hospital provides 24 hour emergency department supported by on call medical services. Services provided include:

  • Drug and Alcohol services
  • Community health
  • Community nursing
  • Dietetics
  • Diversional Therapy
  • Emergency services
  • Family Child Nurse
  • Immunisation
  • Occupational Therapy
  • Outpatient services
  • Palliative Care
  • Pathology Collection
  • Physiotherapy
  • Radiology
  • Social Work
  • Speech Pathology
  • Surgery
  • Women's Health
  • Work Skills Centre and
  • X-ray services

Address
Cnr Col Drewe Drive and Great Western Highway, Lithgow NSW 2790

Target Audience
All people in Lithgow area.

Hours of Operation
24 hours / 7 days a week

Local Areas
Lithgow

Postal Address
PO Box 10, Lithgow NSW 2790

Referral
Nepean Hospital in Penrith is the referral centre and is 90 minutes by road.

Call (02) 6350 2300

Visit website

Lithgow Information & Neighbourhood Centre (LINC)

Lithgow Information & Neighbourhood Centre (LINC) operates the community cottage that includes a number of services including:

  • A meeting space for community groups and functions
  • A number of disability services
  • Adolescent and family counselling
  • Central West Families NSW
  • No interest loans
  • Overnight respite care
  • Youth groups

Address
1 Padley St, Lithgow NSW 2790

Local Areas
Lithgow

Call (02) 6352 2077

Visit website

Lithgow Women and Children's Crisis Centre (LWCCC) - Lithgow Community Projects

LWCCC provides a range of services aimed at being flexible and based on the individual needs of each family. These services include:

  • Risk assessments and safety planning to stay in your home or if needed emergency and transitional housing or help to find other temporary and safe accommodation.
  • Help with information about domestic violence, relationships, parenting, sexual assault, child abuse, housing, or other difficulties.
  • Referrals and assistance to work with other support agencies.
  • Practical support Eg: improve security in current home, secure independent accommodation, manage debts, access legal services or medical assistance, court support.
  • Emotional support: our staff are here to support you and your children, we have a counsellors on staff who are aware of the trauma resulting form domestic violence, child abuse, and sexual assault.
  • Case Management: we can assist you in making the changes needed to live your life the way you really want to.
  • Groups for children and women such as children's art and music groups, and women's craft and social groups. Contact 6351 2230 for more information.

Email
lcpinc@bigpond.com

Cost
Free

Hours of Operation
Mon-Fri 9:00am-5:00pm

Local Areas
Lithgow

Postal Address
PO Box 438, Lithgow NSW 2790

Call 1800 664 996

Visit website

The Living Room - The Freedom Centre

The Living Room is an outreach program providing food support and opportunity for the homeless and needy to drop in for the ‘soup of the day.’

Address
Shop 15, 24 East Market St, Richmond NSW 2777

Target Audience
Homeless people or those at risk of becoming homeless.

Email
admin@freedomcentre.com.au

Cost
Free

Hours of Operation
Wed and Thurs 10:00am-2:00pm

Local Areas
Hawkesbury

Postal Address
PO Box 427, Richmond NSW 2753

Call (02) 4578 8007

Visit website

Macquarie Cottage Counselling Services Inc

Macquarie Cottage Counselling Services provides a variety of counselling interventions including: individual counselling, relationship counselling, family counselling and other combinations of counselling that assist the client to bring about supported change in their lives.

They have experience working with the following issues:

  • Domestic Violence
  • Childhood Sexual Assault
  • Grief and Loss
  • Identity Issues
  • Gender Identity
  • Childhood Development
  • Adolescent Development and Support
  • Relationship Injury
  • Blended Families
  • The impact of Life Changing Events

Address
313 Macquarie Road, Springwood NSW 2777

Local Areas
Blue Mountains

Referral
Phone the number below and a counsellor will return your call and assist in linking you into the available counselling supports.

Call (02) 4751 4154

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Mama Lana’s Community Foundation

Mama Lana’s Community Foundation provides hot, home-cooked meals four nights a week as well as care packs, food hampers, clothing and blankets to the homeless and underprivileged. They also manage local crisis calls for individuals and families in need of food and clothing. A Drop in centre operates from 10.00am-4:00pm offering access to showers and clothes washing facilities, food hampers and clothing and outreach program linking to other organisations.

Qualified counselling is available every Tuesday from 11:00am-3:00pm.

Address
56 Woodriff St, Penrith NSW 2750

Target Audience
Individuals and families in need of food and clothing.

Email
lana@mamalanas.org.au

Cost
Free

Hours of Operation
Monday to Saturday 7:00pm - 9:00pm
Drop In Centre 10:00am - 4:00pm
Free Counselling available Tuesdays 11:00am - 3:00pm

Postal Address
5 Martin Street, Emu Plains NSW 2750

Call 0407 909 447

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MensLine

MensLine Australia is a professional telephone and online support, information and referral service for men, specialising in family and relationship concerns. MensLine Australia is staffed by a team of professional counsellors available around the clock to listen to men and help them through the tough times in life.

Target Audience
Men who are struggling to deal with issues related to their relationships with their partners, children, family, friends or workmates.

Hours of Operation
24 Hours / 7 Days a Week

Call 1300 789 978

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Mental Health Access Line

The Mental Health Access Line is an emergency 24-hour crisis service for people with acute psychiatric illness and/or distress.The Mental Health Line is used to be directed to the right care, allowing people with a mental health issue to speak with a mental health professional about their symptoms and be connected with appropriate care. The mental health professionals staffing the line will assess the urgency of the call and make appropriate recommendations about follow up treatment. Carers, mental health professionals and emergency service workers can also access advice and relevant services through the Mental Health Line.

Target Audience
People with acute psychiatric illness and/or distress and their carers; mental health professionals and emergency service workers.

Hours of Operation
24 Hours / 7 Days a Week

Call 1800 011 511

Mental Health Advocacy Service

Mental Health Advocacy Service is a telephone advice line that provides free legal advice on mental health law. A part time social worker is a part of the team to undertake assessments of people applying for legal aid in relation to community treatment orders and financial treatment orders as well as to conduct means tests and merit tests for people with mental illnesses. It provides a number of services to:

  • Provide advice for people with a mental illness, their carers or family members
  • Refer people with mental illnesses to the appropriate services in the community
  • Represent mental health consumers in inpatient setting
  • Represent involuntary patients when in front of a community order tribunal
  • Link mental illness, their carers or family members to the appropriate services in the community

Address
Level 4, 74-76 Burwood Rd, Burwood NSW 2134

Target Audience
Inpatient mental health consumers and people in the community with mental illness, their carers and family

Cost
Free

Hours of Operation
Mon-Fri 9:00am-5:00pm

Call (02) 9745 4277

Visit website

Mental Health and Wellbeing Interagency

An interagency for service providers in the government, non-government and community sectors, consumer group representatives, and representatives of other organisations with a commitment to, and interest in, mental health.

Local Areas
Blue Mountains

Mental Health in Multicultural Australia (MHiMA)

Mental Health in Multicultural Australia provides a national focus for advice and support to providers and governments on mental health and suicide prevention for people from culturally and linguistically diverse (CALD) backgrounds. This involves representation and support for CALD communities’ interests in the mental health sector and raising awareness of mental illness and suicide prevention in CALD communities.

There are various resources available on the website including mental health information in various languages, information on services and networks and a section on knowledge exchange.

Email
info@mhaustralia.org

Postal Address
PO Box 174, Deakin West ACT 2600

Call (02) 6285 3100

Visit website

Mental Health Nurse Incentive Program (MHNIP)

The Mental Health Nurse service is for people experiencing severe mental health disorders affect multiple areas of their lives. Your GP will need to do an assessment to determine whether the Mental Health Nurse service will suit your needs. The service can be provided in a range of settings, like clinics, your home, or in public settings (e.g. Supermarket) and will be provided at no cost to you.

The Mental Health Nurse will work as part of your primary care mental health team (GP and/or psychiatrist) to support you to stay well in the community. The care will be according to the goals and activities identified in the Mental Health Treatment Plan. To enable the provision of care, the nurse will:

  • establish a therapeutic relationship with you
  • liaise closely with your family and carers as appropriate
  • regularly review your mental state and inform your GP or your Psychiatrist
  • assist in monitoring compliance with your medication,
  • develop care plans and review as appropriate
  • provide information on physical health care,
  • maintain links and undertake case conference with GPs, psychiatrists and allied health workers such as psychologists
  • coordinate services for you in relation to GPs, psychiatrists, allied health and other health professionals
  • contribute to your planning and care management
  • liaise with mental health personal helpers and mentors, through establishing links with the Mental Health Personal Helpers and Mentors Program (PHaMs) and/or Partners in Recovery (PIR) Support workers where appropriate.

Target Audience
People with severe mental health disorders affecting multiple areas of their lives.

Eligibility
Talk to your GP and/or psychiatrist who will determine if you are eligible for services under this program.

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Call (02) 4708 8100

Visit website

Mental Health Online

Mental Health Online provides free self-help and free therapist-assisted programs for a range of mental health concerns. Our online assessment can help you to identify some of the difficulties you may be experiencing and recommend the next steps.

We currently offer free self-help programs for:

  • Generalised Anxiety Disorder
  • Depression
  • Social Anxiety Disorder
  • Obsessive-Compulsive Disorder
  • Panic Disorder
  • Post-Traumatic Stress Disorder

You can also create a tailored program with our Made-4-Me option addressing up to three significant mental health concerns.

Our free therapist-assisted options can also be used to support you through the programs. You will receive contact from a trained e-Therapist in a weekly email and can choose to add four free video counselling sessions or chat-based sessions to your program.

All of Mental Health Online’s programs are evidence-based and have been evaluated through research.

Address
National eTherapy Centre, Swinburne University of Technology, H99, PO Box 218, Hawthorn VIC 3122

Email
contactus@mentalhealthonline.org.au

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Mental Health Respite Carer Support Service - Uniting Care Mental Health

Mental Health Respite Carer Support is a service for adult carers that focuses on improving the carer's physical and mental health and wellbeing through social and recreational activities, education and training. It provides respite to carers of people with a mental illness including:

  • Education and information about available support services
  • Emotional support
  • Free activities, outings and events for families and carers
  • Leisure and recreation opportunities in the community
  • One-on-one support

There are UnitingCare Mental Health respite carer support services in the Nepean Blue Mountains region including:

Penrith Office
Level 2, 331 High St, Penrith NSW 2750 - (02) 8880 8161

Richmond Office
89 Francis St, Richmond NSW 2753 - (02) 9891 2277

Target Audience
Carers

Local Areas
Hawkesbury, Penrith

Call (02) 8880 8161

Visit website

Mental Health Respite Program - Uniting Care Lithgow

Uniting Care Lithgow offers many opportunities for carers of people with a disability to access various respite and social support services. The care is planned with the family to suit the needs of the persons involved. Care can include:

  • Centre based day programs
  • Community based programs
  • In home respite
  • Short term overnight respite in a respite cottage
  • Social suppport

Address
43 Bridge St, Lithgow NSW 2790

Target Audience
Carers of people with a disability; persons with a disability or people who are frail aged.

Eligibility
Please call to confirm eligibility.

Email
manager@ucl.com.au

Cost
A daily access fee applies for this service. Some additional expenses may be involved with some outings.

Local Areas
Lithgow

Referral
Flexible Respite for Aging Parent Carers Packages are available for eligible applicants. Please contact the Respite Supervisor for more information.

Call 1300 364 097 Visit website

Merana Aboriginal Community Association

Merana Aboriginal Community Association is an Aboriginal organisation that develops support and implements programs to meet the needs identified by Aboriginal people residing in the Hawkesbury LGA. They provide a number of services including:

  • A resource centre
  • Outreach
  • The Kurigarang Gnorang Playgroup (ACYFS)
  • A community directory
  • Richmond Hill Memorial
  • A Bush Regeneration Group
  • Better Future Program and
  • An Aboriginal Domestic/Family Violence Worker

Address
20 West Market St, Richmond NSW 2753

Email
admin@merana.org.au

Local Areas
Hawkesbury

Call (02) 4588 5144

Visit website

Mid Mountains Neighbourhood Centre

Mid Mountains Neighbourhood Centre provides a number of services oriented around providing relief to community members. They provide a food rescue program from Monday through to Thursday, a St Vincent de Paul representative provides outreach relief one day a week, there is a monthly community café for seniors as well as a local produce stall monthly at the Magpie Markets.

The following support groups are run out of the Mid Mountains Neighbourhood Centre:

  • Bereaved by Suicide Support Group on the 2nd Thursday of each month from 5:00pm-7:00pm.
  • Bipolar and Carers Support Group on the 3rd Sunday of each month from 2:00pm-4:00pm.
  • The "Pity Party" Support Group for people with multiple diagnoses on the first Friday of each month from 2:00pm-4:00pm.

Address
9 New St, Lawson NSW 2783

Email
info@mmnc.org.au

Hours of Operation
Food Rescue Mon-Thurs 9:00am-4:00pm; St Vincent de Paul Thurs 2:30pm-3:00pm; Community Cafe every Thurs from 10:00am to 11:30am; Lawson Public School every 3rd Sunday each month for the local produce stall

Local Areas
Blue Mountains

Call (02) 4759 2592

Visit website

Mindspot Clinic

An online and telephone clinic providing free assessment and treatment services for Australian adults with anxiety or depression.

Call 1800 614 434

Visit website

Mission Australia Centre

The Mission Australia Centre in Kingswood brings together services supporting Western Sydney families in need, including those who are homeless or at risk of being homeless.

Mission Australia Kingswood offers the following services:

  • Fairfax House, a family homelessness service
  • Mission Australia Family Day Care - Western Sydney
  • Families NSW Programs including Young Parents programs and schools based hubs
  • Paint the Town REaD, a community literacy strategy

Address
46 Bringelly Road, Kingswood NSW 2747

Target Audience
Families in need.

Hours of Operation
Mon-Fri, 9:00am-5:00pm

Local Areas
Penrith

Call (02) 4724 3000

Visit website

Mission Providence

Mission Providence is a leading provider of services that empower people to find lasting employment and realise their potential. They work together with government, employers, partners and job seekers to help people create better futures for themselves, their families and the communities in which they live.

Address
580 High St, Penrith NSW 2750

Local Areas
Penrith

Call (02) 4726 3000

Visit website

moodgym

moodgym is an online self-help program designed to help users prevent and manage symptoms of depression and anxiety. It is like an interactive, online self-help book which teaches skills based on cognitive behaviour therapy. Moodgym is designed to help you:

  • Identify whether you are having problems with emotions like anxiety and depression.
  • Learn skills that can help you cope with these emotions.

Note that moodgym is not appropriate for crisis help.

Email
moodgym@ehubhealth.com

Cost
Free

Visit website

Mountains of Help - Blue Mountains City Council

Mountains of Help is a website that provides a directory and advice about support services for young people in the Blue Mountains.

Address
Blue Mountains City Council Youth Services Development Officers
2-6 Civic Place, Katoomba NSW 2780

Target Audience
Young people living in the Blue Mountains.

Call (02) 4780 5680

Visit website

Mountains Soul Kitchen

The Mountains Soul Kitchen is a place where you can get more than just a meal if you are struggling… help with contacts to services, volunteering opportunities in a commercial setting, companionship and alleviation of the sense of isolation that comes with these problems.

Address
Uniting Church Hall, Junction 142, 142 Katoomba St, Katoomba NSW 2780

Hours of Operation
Every Sunday 10.30am-2:00pm

Postal Address
PO Box 129, Lawson NSW 2783

Call 0416 221 963

Visit website

Mountains Youth Services Team (MYST)

Mountains Youth Services works in conjunction with the Glue Factory to provide practical and crisis support for young people by providing internet, kitchen and study facilities. The Glue Factory is a crisis response and care management service in which case workers support clients with a range of issues including:

  • Accommodation
  • Health
  • Income support
  • Access to education, training and employment
  • Alcohol and other drugs support
  • Mental health support
  • Recreational resources
  • Life skills
  • Legal, parenting and general welfare support

This service ensures that young people are able to access a range of accommodation options in a timely manner and have the opportunity to address the underlying factors that have led to homelessness. There are offices in:

  • Katoomba: 31 Waratah St, Katoomba NSW 2780 - (02) 4782 2875
  • Springwood: 138 Macquarie Rd, Springwood NSW 2777 -  (02) 4751 1005
  • Winmalee: 56 Whitecross Rd, Winmalee NSW 2777 - (02) 4754 6125

Target Audience
Any young person aged between 12 and 24, particularly young people experiencing or at risk of homelessness.

Email
info@myst.com.au

Local Areas
Blue Mountains

Call (02) 4785 6562

Visit website

Mountains Youth Services Team (MYST) Adolescent Counselling

Provides counselling for young people who are experiencing difficulties in their life and for young people and their parents who are having conflict or other relational issues at home. Counselling is aimed at:

  • Preventing crises
  • Reducing symptoms of anxiety and depression
  • Cultivating positive behavioural change and
  • Improving the quality of life

Address
59 Springwood Avenue, Springwood NSW 2777

Target Audience
Adolescents between 12-18 years experiencing difficulties in life.

Email
info@myst.com.au

Local Areas
Blue Mountains

Referral
Referral required.

Call (02) 4782 6562

Visit website

MTC Australia

MTC Australia is a not-for-profit organisation that helps people to gain employment, skills training, work experience and self-confidence. It is an integrated service provider that offers support through employment services, youth programs and community initiaitves. MTC Australia delivers quality services to anyone at risk of social and economic exclusion with a focus on empowering and encouraging disadvantaged Australians.

Address
582-584 High St, Penrith NSW 2750

Local Areas
Penrith

Call (02) 4728 5800

Visit website

Multicultural Disability Advocacy Association of NSW (MDAA)

MDAA provides a range of advocacy services and projects to all people in NSW who have a disability and their families and carers. The organisation:

  • Provides community information days, training and information sessions
  • Educates and raises awareness about disabilities
  • Assists people to stand up for their rights
  • Assists disability services across NSW
  • Works towards positive change in policies, procedures, practices and service delivery in government and non-government agencies.
  • Supports people to attain the life they want through their own individual planning
  • Creates opportunities for real inclusion and active participation of young people with disability in the community

Address
10-12 Hutchinson Street, Granville NSW 2142

Target Audience
All people in NSW who have a disability and their families and carers, with a particular focus on those from CALD and non-English Speaking background (NESB) people with disability. Disability service providers in NSW.

Email
mdaa@mdaa.org.au

Postal Address
PO Box 884, Granville NSW 2142

Call 1800 629 072

Visit website

Multicultural Problem Gambling Service (MPGS)

The Multicultural Problem Gambling Service (MPGS) for NSW is a statewide service that provides free, confidential assistance to problem gamblers from culturally and linguistically diverse communities living in NSW and their families. Assistance includes free telephone counselling, information advice and referral, one to one counselling in a preferred language, support groups and outreach clinics.

Address
Building 55A, Cumberland Hospital Campus, 5 Fleet Street, North Parramatta NSW 2151

Email
WSLHD-MPGS@health.nsw.gov.au

Postal Address
Locked Bag 7118, Parramatta CBD BC NSW 2124

Cost
Free

Hours of Operation
8:30am-5:00pm, Mon-Fri
Counselling is available outside of business hours on appointment.

Call (02) 9840 3898

Visit Website

Muru Mittigar

Muru Mittigar is a not-for-profit organisation that seeks to advance Aboriginal Culture amongst the Durug people, improve economic and social capacity and to empower meaningful participation. Muru Mittigar has:

  • An early childhood program
  • Teachers' professional learning development programs
  • A school program and
  • A travellers program

Address
Gate 1, 89-151 Old Castlereagh Rd, Castlereagh NSW 2749

Email
info@murumittigar.com.au

Hours of Operation
Mon-Fri 8:30am-4:30pm

Local Areas
Hawkesbury, Penrith

Postal Address
PO Box 135, Cranebrook NSW 2749

Call (02) 4730 0400

Visit website

My Aged Care

My Aged Care is a website and contact centre established by the Australian Government to help people navigate the aged care system. My Aged Care helps people find government-funded aged care services for older people in the community. My Aged Care provides information about:

  • Assessment criteria and eligibility for services
  • Costs of your aged care services
  • Different types of aged care services
  • How My Aged Care understands aged care needs and help them find local services

My Aged Care provides a number of services helping older people stay in their own home when transitioning from hospital, when attempting to find a residential aged care home or for carers searching for respite care.

Eligibility
Eligibility criteria to access services are available through the My Aged Care portal.

Cost
Free

Hours of Operation
Mon-Fri 8:00am-8:00pm Sat 10:00am-2:00pm

Call 1800 200 422

Visit website

MyCompass (Black Dog Institute)

myCompass is a free online self-help program for people with mild to moderate depression, anxiety and stress. It’s also appropriate for people who simply want to build good mental health.

myCompass includes fourteen interactive learning Activities and a lifestyle tracking feature to help users better understand themselves and learn strategies to improve their mental health. The Learning Activities deliver proven psychological techniques such as Cognitive Behavioural Therapy, Interpersonal Psychotherapy, Problem-solving Therapy and Positive Psychology.

Email
eMH@blackdog.org.au

Visit Website

Narcotics Anonymous (NA)

Narcotics Anonymous (NA) is a non-profit fellowship for recovering drug addicts who meet regularly to help each other stay clean. There is a set of principles that are followed to help people become abstinent from all drugs. Their primary purpose is to carry the message of recovery to the general public, professional and government organisations, addicts in recovery, and the addict who still suffers.

Address
Unit 34, 112-122 McEvoy St, Alexandria NSW 2015

Target Audience
Addicts in recovery, and the addict who still suffers.

Cost
Free

Call 1300 652 820

Visit website

National Dementia Helpline - Alzheimer's Australia (NSW)

Alzheimer's Australia is the peak body for people with dementia and their families and carers. They offer a number of services including:

  • A helpline
  • Counselling
  • Education and community awareness
  • Information and resources
  • Recently diagnosed information sessions
  • The living with memory loss program
  • The safely home program
  • Younger onset dementia program

Address
Macquarie Hospital - Building 21, Gibson-Denney Centre, Cnr 120 Coxs & Norton Roads, North Ryde NSW 2113

Email
helpline.nsw@alzheimers.org.au

Call 1800 100 500

Visit website

National Disability Insurance Scheme (NDIS) Customer Service Centres - National Disability Insurance Agency

NDIS Customer Service Centres provide information to consumers as it is rolled out across Australia. The Nepean Blue Mountains region has three NDIS Customer Service Centres:

  • Katoomba Customer Service Centre - 33-35 Waratah Street, Katoomba NSW 2780
  • Penrith Customer Service Centre - 331 High St, Penrith NSW 2750
  • Windsor Customer Service Centre - 309 George St, Windsor NSW 2756

Eligibility
To access the NDIS in Nepean Blue Mountains people must be aged under 18 years of age and have an impairment or condition that is likely to be permanent and stops them from doing everyday things for themselves; or need support now that will reduce their need for support in the future; or be aged under six years old with developmental delay; live in the Local Government areas of the Blue Mountains, Hawkesbury, Lithgow and Penrith; be an Australian citizen, a permanent resident or hold a Protected Special Category Visa.

Hours of Operation
Mon-Fri 8:30am-4:30pm

Local Areas
Blue Mountains, Hawkesbury, Penrith

Postal Address
GPO Box 700, Canberra ACT 2601

Call 1800 800 110

Visit website

National Psychosocial Support

The National Psychosocial Support (NPS) measure assists people with a severe mental illness, who have reduced psychosocial function, and who are not eligible for the National Disability Insurance Scheme (NDIS). Aftercare provides NPS in the Nepean Blue Mountains region.

Eligibility
The Aftercare NPS program will provide support to people with a severe mental illness, who:

  • are 18 years and older
  • reside in the Penrith, Hawkesbury, Blue Mountains or Lithgow local government areas
  • are not funded under the NDIS
  • are not current clients of existing community mental health programs such as Partners in Recovery, Day to Day Living or Personal Helper and Mentors.

Referral
GPs, allied health providers, individuals, family, carers and other organisations can make referrals by contacting Chiara Capurso from Aftercare via email on chiara.capurso@aftercare.com.au (Monday - Friday 8.30 am - 5.00 pm).

Visit website

NDIS Support Calculator

The NDIS Support Calculator was designed to help participants and providers identify appropriate services for a potential NDIS participant to receive through an individualised funding package.
It may be useful for eligible participant pre-planning, funded participant review, or to advise what NDIS supports are available.

Visit website

Neami National

Neami provides community outreach mental health support that enables people to stay connected with their community while taking steps in their recovery journey.

They work with people to identify and work on recovery goals based on each person's own personal values, strengths and priorities in life. These goals include areas such as:

  • Reducing stress from symptoms
  • Managing medication and allied services
  • Daily living and self-care skills
  • Social skills and confidence
  • Reconnecting with family and friends
  • Pursuing education and developing new vocational skills
  • Exploring employment and volunteering opportunities
  • Community connections
  • Holistic wellbeing
  • Participating in community activities
  • Improving physical health
  • Gaining a greater level of experience

Address
1/80 Henry St, Penrith NSW 2750

Email
nepean@neaminational.org.au

Referral
Email or call if you have an enquiry or would like to refer someone to the service.

Call (02) 8416 1190

Visit website

Nepean Anxiety Disorders Clinic

The Nepean Anxiety Disorders Clinic provides assessment and treatment for people who experience anxiety disorders. This service provides specialist psychological treatment for people who experience:

  • Panic Disorder
  • Obsessive Compulsive Disorder
  • Phobias
  • Generalised Anxiety disorder
  • Health Anxiety
  • Social phobia and
  • Hoarding

The Nepean OCD Study is offered via the Nepean Anxiety Disorders Clinic. It is a study of people who suffer with obsessive-compulsive disorder. Associated with this study, the Department of Psychology offers information for sufferers and their friends, a bimonthly support group, a newsletter and other associated research.

Address
67 Derby St, Kingswood NSW 2747

Target Audience
People who experience panic disorder, obsessive compulsive disorder, phobias, generalised anxiety disorder, health anxiety, social phobia or hoarding

Hours of Operation
Mon-Fri 8.30am-5:00pm

Referral
Referral through the Mental Health Access number (1800 011 511) or ringing the number provided below.

Call (02) 4734 3404

Visit website

Nepean Area Disabilities Organisation (NADO) Connect

NADO is a community-based charity that supports people with disabilities, their families and carers. They provide a number of support services including:

  • Accommmodation and respite
  • Carer support and information
  • Day programs
  • Social and recreational support

Address
66 Station Street, Penrith NSW 2750

Target Audience
Adolescents and adults from 12-65 years who have a disability.

Email
info@nado.org.au

Local Areas
Blue Mountains, Hawkesbury, Penrith

Call 1300 738 229

Visit website

Nepean Blue Mountains Adult Homeless and Housing Support

The Nepean Blue Mountains Adult Homeless and Housing Support program is a case management support program for single adults or couples without children. A team of case management will provide support and refer clients to necessary services if the are unable to provide the needed services.

Address
Level 1, 29-57 Station St, Penrith

Target Audience
Single adults, couples without accompanying children, rough sleepers and adults leaving custody.

Email
NBMadult@wentworth.org.au

Cost
Free

Hours of Operation
8:30am-4:30pm

Local Areas
Penrith

Referral
Self referral or referral from other services. Most referrals come from The Right Door or the Linked-to-Home free call lines.

Call (02) 4777 8041

Visit website

Nepean Blue Mountains Families, Friends and Carers Webpage - Nepean Blue Mountains Local Health District (NBMLHD)

Nepean Blue Mountains Families, Friends and Carers Webpage directs people to respite services in the Nepean Blue Mountains region. This webpage directs people to respite services including:

  • Emergency respite arrangements
  • Information
  • Regular planned respite
  • Special events
  • Support

Visit website

Nepean Blue Mountains Tenancy Support - Wentworth Community Housing Ltd.

Nepean Blue Mountains Tenancy Support provides a range of tenancy support services to help people where possible to maintain tenancy. This service can also refer clients to financial counselling, brokerage and rapid rehousing if required.

Address
29-57 Station St, Penrith NSW 2750

Target Audience
Single adults, couples, families, young people and transgender clients whose tenancies are at risk.

Eligibility
Must meet affordability criteria.

Email
NBMtenancy@wentworth.org.au

Cost
None

Hours of Operation
Mon-Fri 8:30am-4:30pm

Local Areas
Penrith

Referral
Self-referral mostly but will take referrals from real estate, The Right Door, Link2home and other organisations.

Call (02) 4777 8041

Visit website

Nepean Community Neighbourhood Services (NCNS)

Nepean Community Neighbourhood Services (NCNS) provides quality programs to support disadvantaged and vulnerable members of the local community to enable strength, inclusion and respect. Programs offered at NCNS include:

  • Child and Family Programs
  • Closing the Gap
  • The Koolyangarra Aboriginal Family Centre
  • Casework and Family Support
  • Parenting programs
  • Community Development

The Koolyangarra Aboriginal Family Centre in Cranebrook is the hub for a large range of Aboriginal support and community programs offered by NCNS. Youth, family support and community programs are run through centres at Glenmore Park, South Penrith, Kingswood Park & Cranebrook.

Locations

South Penrith
3 Trent Street, South Penrith NSW 2750
(02) 4721 8520

Cranebrook
Hosking Street, Cranebrook NSW 2749
(02) 4729 0442

Kingswood Park
66B Illawong Avenue, Penrith NSW 2750
(02) 4721 0507

Koolyangarra
1 Kington Place, Cranebrook NSW 2749
(02) 4729 3907

Impingar
71 Henry Lawson Ave, Werrington County NSW 2747
(02) 4702 6488

Email
info@nepeancommunity.org.au

Postal Address
PO Box 7599, South Penrith NSW 2750

Call (02) 4721 8520

Visit website

Nepean Family Homelessness & Housing Support Service

The Family Homelessness & Housing Support Service targets families with accompanying children, including young parents who are homeless or at risk of homelessness. It provides a range of accommodation options and services including:

  • Group work programs
  • Brokerage
  • Outreach support
  • Children's programs
  • Pathways to childcare

Address
46 Bringelly Rd, Kingswood NSW 2747

Target Audience
Families and carers with dependent children under 16.

Eligibility
Families with dependent children; are homeless or at the risk of being homeless; early intervention in tenancy or risk of losing tenancy

Cost
Free

Hours of Operation
Mon-Fri 9:00am-5:00pm

Local Areas
Penrith

Referral
Self-referral or a referral from Housing NSW, hospitals for family service.

Call (02) 4724 3000

Nepean Food Services Inc.

Nepean Food Services is a non-profit incorporated organisation that provides a broad range of services to frail aged people, people living with a disability and their carers. They offer a range of services that enable an individual to purchase great tasting, nutritious food at a cost effective price. Services include:

  • Meals on Wheels
  • Centre based meals: transported from their homes to the centre for morning tea, social activities and lunch
  • Monthly social outings
  • Transport to medical appointments
  • Let's Dine Out Vouchers purchased for $6.60 and can be used at participating venues for purchase of a meal up to the value of $12.00

Address
Regentville Hall, 16 Jeanette Street, Regentville NSW 2745

Target Audience
Frail aged persons, people with a disability and their carers.

Email
admin@nepeanfoodservices.org.au

Hours of Operation
Mon-Fri 8.30am–3.30pm

Local Areas
Penrith

Call (02) 4733 7200

Visit website

Nepean Hospital

Nepean Hospital is a public hospital in the Nepean Blue Mountains Local Health District (NBMLHD) that offers a number of mental health services including:

  • An Acute Mental Health Unit
  • Anxiety Disorders Clinic
  • Assessment and Acute Care Services
  • Child and Adolescent Service
  • A Clozapine Clinic
  • Community Mental Health Service
  • Community, Liaison and Assessment Centre
  • Consultation Liaison Psychiatry
  • Eating Disorders Clinic and
  • Psychological Medicine

Address
Derby St, Penrith NSW 2750

Target Audience
All population

Eligibility
All people

Email
NBMLHD-mail@health.nsw.gov.au

Hours of Operation
24 hours, 7 days a week

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Postal Address
PO Box 63, Penrith NSW 2751

Referral
All referrals through central access line.

Call (02) 4734 2000

Visit website

Nepean Hospital Mental Health Centre - High Dependency Unit

The High Dependency Unit is a specialised centre for scheduled consumers who are experiencing an extremely acute mental health episode that requires strict supervision.

Address
Level 2 Mental Health Centre, Nepean Hospital, Cnr Parker and Derby St, Kingswood NSW 2747

Cost
Free

Hours of Operation
24 Hours, 7 Days a Week

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Referral
Referrals through central access line.

Call 1800 011 511

Visit website

Nepean Multicultural Access Inc. (NMA)

Nepean Multicultural Access Inc. is a non-government organisation which provides information and settlement services to migrants, refugees and humanitarian entrants during the first 5 years after their arrival in Australia. With outreach work being conducted from Kingswood TAFE, Lawson and Windsor, NMA provides face-to-face services by appointment including:

  • Information and referral services
  • Information sessions and educational programs
  • Migrant advice
  • Supported groups in many languages

Address
Building 5, St Marys Community and Cultural Precinct, 29 Swanston St, St Marys NSW 2760

Target Audience
Culturally and Linguistically Diverse (CALD) individuals in Blue Mountains, Hawkesbury and Penrith.

Call (02) 9833 2416 Visit website

Nepean Neighbour Aid Service

Nepean Neighbour Aid provides social support for clients in their homes, as well as taking clients out into the community. It aims to assist clients to remain living independently to delay inappropriate residential care.

Address
106/114-116 Henry Street, Penrith NSW 2750

Hours of Operation
Mon-Friday 9:00am-4:00pm

Local Areas
Penrith

Call (02) 4721 7572

Visit website

Nepean Psychiatric Emergency Care Centre (PECC) Unit

The Nepean PECC Unit provides a service for people who present to the emergency department who could benefit from short term psychiatric care. There are 6 beds in PECC, 3 additional psychiatric wards, and a separate unit for younger people.

Address
Derby Street, Kingswood NSW 2747

Target Audience
People who present to the emergency department who could benefit from short term psychiatric care.

Cost
Free

Hours of Operation
24 Hours, 7 days a week

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Referral
Referral through Mental Health Access Line (number below).

Call 1800 011 511

Visit website

Nepean Youth Homelessness Project - Nepean Youth Accommodation Service (NYAS)

NYHS Nepean Youth Homelessness Service is a cross agency integration model accommodating and supporting young people with high needs.

Local Areas
Penrith

Referral
No self-referrals, referrals must be made via a service provider.

Call (02) 4728 6801

NeuroMoves

NeuroMoves is a suite of exercise services for people with a neurological condition or other physical disability. The exercise services offered by NeuroMoves Sydney include:

  • Locomotor Training – body weight supported treadmill walking
  • Activity Based Exercise – intensive task specific exercises to maximise function
  • Functional Electrical Stimulation – electrical pulses to assist movement
  • Gym – group fitness training
  • Strength and Conditioning – personal training for strength and endurance
  • Physiotherapy for Kids – specialised programs to meet your child’s needs

Address
2nd Floor, YMCA, 1 Patty's Place, Jamisontown NSW 2750

Local Areas
Penrith

Postal Address
PO Box 397, Matraville NSW 2036

Visit website

No Interest Loan Scheme (NILS)

NILS offers people on low incomes the opportunity to access safe and affordable credit for essential household items without any fees, charges or interest payments.  As loans are repaid, the money is lent out to other members of the community to utilise the service. There are 7 organisations that conduct NILS projects in the Nepean Blue Mountains. They can be found at:

Target Audience
People on low incomes.

Eligibility
To be eligible for NILS you must have a Health Care Card or earn less than $45,000 a year (after tax).

Cost
Receive a loan information pack. Once the information in the pack is completed please phone the office to make an appointment for an interview with the NILS Loans Officer (strictly by appointment only).

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Call 13 64 57

Visit website

Northcott Disability Services

Northcott is a not-for-profit disability support provider that helps people with disabilities, the families and carers. Along with providing a number of services such as accommodation, respite and family support, Northcott can help people with disabilities find a full time or part time job to earn their own money. Based on an individual's skills, abilities and interests, they will be matched to a company looking to fill a vacant position, matching their skills to the requirements of the job. Northcott provides:

  • Interview and presentation skills development
  • Resume assistance
  • On-the-job training and support
  • Provide ongoing support within the workplace to make sure their clients are looked after and have the equipment and technology they need

There are two offices in Penrith.

Address
30 Belmore St, Penrith NSW 2750
Suite 8 & 9, 810 Castlereagh St, Penrith NSW 2750

Target Audience
Children and adults with physical, intellectual and rare or lesser known disabilities and their families and carers.

Email
penrith@northcott.com.au

Local Areas
Blue Mountains, Penrith

Call 1800 818 286

Visit website

Nova Employment and Training

Nova Employment is a Disability Employment Service (DES) that provides a supported employment program that offers specialist job seeking assistance and placement support. Nova is an 'open employment' program that finds work for jobseekers in the general community with the same working conditions as people who do not have a disability.

Penrith
20 Soper Place, Penrith NSW 2750 - (02) 4721 3335

Richmond
24 Bosworth St, Richmond NSW 2753 - (02) 4570 3300

Windsor
66 Mileham St, South Windsor NSW 2756 - (02) 4571 6600

Katoomba
Shops 3 and 4, 23-27 Cascade St, Katoomba NSW 2780 - (02) 4780 6600

Springwood
Shop 7, 127 Macquarie St, Springwood NSW 2777 - (02) 4752 3000

Target Audience
Jobseekers seeking the same working conditions as people who do not have a disability.

Hours of Operation
Mon-Fri 9:00am-5:00pm

Local Areas
Blue Mountains, Hawkesbury, Penrith

Call (02) 8886 5800

Visit website

NSW Council for Intellectual Disability

NSW CID works with and for all people with intellectual disability to:

  • Speak up about their rights
  • Progress their rights
  • Make life better

NSW CID works in 3 main ways:

  • Systemic Advocacy
  • An Information Service
  • Projects

NSW CID also offers some services for a fee - like making Easy Read information.

Address
Level 2, 418A Elizabeth St, Surry Hills NSW 2010

Target Audience
People with intellectual disability, their carers and family.

Email
info@nswcid.org.au

Call 1800 424 065

Visit website

NSW Mental Health Line - Community Assessment Liaison Centre

A mental health assessment and referral service that provides the first point of contact for the range of mental health services for young people, their families and carers. They provide assessment, triage and referral for all youth related concerns. More serious mental health concerns (such as psychosis and major depression) are referred to the Child Youth Mental Health Service (CYMHS) while less serious mental health concerns will be referred to Headspace.

Address
Barber Ave, Nepean Hospital, Kingswood

Target Audience
All People

Cost
Free

Hours of Operation
24 Hours, 7 Days a Week

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Referral
Provides referral to other services.

Call 1800 011 511

Visit website

NSW PEP Hotline

The HIV PEP Hotline provides information, assessment and a referral service for people from NSW who believe they may require HIV PEP (Post Exposure Prophylaxis) following a possible high risk exposure to HIV.

Hours of Operation
Mon-Fri: 9:00am-9:00pm
Sat-Sun and Public Holidays: 8:00am-9:00pm

If you call outside of these hours and need to access PEP, please attend your local emergency department.

Call 1800 737 669

NSW Refugee Health Service

The NSW Refugee Health Service aims to protect and promote the health of refugees and people of refugee-like backgrounds living in NSW.

The service:

  • provides early health assessments by refugee health nurses for newly arrived refugees
  • educates health service providers on refugee health and related issues;
  • acts as a link between agencies working with refugees and health services;
  • provides targeted health promotion programs for refugees
  • provides medical assessments and referrals through GP clinics, particularly for recent arrivals;
  • facilitates and conducts research in refugee health; and
  • advocates for health policies and appropriate services for refugees.

Address
Suite 1, Level 3, 157-161 George St, Liverpool NSW 2170

Hours of Operation
8.30am-5.00pm, Mon-Fri

Postal Address
PO Box 144, Liverpool BC NSW 1871

Referral
All referrals and appointments are made through the Liverpool office (number below).

Call (02) 8778 0770

Visit Website

NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors (STARTTS)

An organisation that works with refugees, asylum seekers and people from refugee-like backgrounds who have experienced torture and have suffered traumatic events. They provide a holistic range of services including:

  • Activities for young people
  • Advocacy on refugee issues
  • Community development projects
  • Community liaison and consultation
  • Counselling and therapy
  • Group work
  • Lobbying
  • Referral and case management
  • Training
  • Lobbying

They have outreach at:

  • Penrith - Soper Place, Penrith - (02) 4732 9400
  • Katooomba - Counselling and group once a fortnight
  • St Marys - 29 Swanston St, St Marys - (02) 9833 2416

Target Audience
Refugees, asylum seekers and people from refugee-like backgrounds who have experienced torture and have suffered traumatic events.

Email
startts@sswahs.nsw.gov.au

Hours of Operation
Mon-Fri 8:30am-5:00pm

Call (02) 9794 1900

Visit website

NSW Young Carers

Young Carers provide support, information and referral for young people under 26 caring for someone with long-term illness, disability, mental illness or drug and alcohol dependence. Young carer supports and connects young carers through providing:

  • Emotional support
  • Information and referrals
  • Individual or group counselling
  • An Interactive Young Carer Website
  • Carers NSW Young Carer Leadership Program
  • Young Carer Opportunities and Events
  • Raising awareness of young carers in schools, universities and organisations
  • Newsletters

Address
Roden Cutler House, Level 18, 24 Campbell Street, Sydney NSW 2000

Target Audience
Young carers - people under 26 caring for someone with long-term mental illness.

Email
yc@carersnsw.org.au

Postal Address
PO Box 20156, World Square NSW 2002

Call 1800 242 636

Visit website

Nurreen Women's Accommodation and Support Service - Wentworth Community Housing Ltd.

Nurreen provides a range of housing and support services to women and children in the Hawkesbury who are escaping domestic/family violence, homeless or at risk of homelessness. Nurreen offers the following services:

  • Short term supported accommodation for women with children escaping domestic violence
  • Medium term supported housing for women with children who are homeless and who have support needs
  • Generalist support to women experiencing issues that affect their ability to access or sustain appropriate housing advocacy and negotiation with private rental landlords
  • Assistance with housing applications to community housing and Housing NSW
  • Information and referral to other support or housing services
  • Support and information with living skills and budgeting

Address
409A George St, Windsor NSW 2756

Target Audience
Women and children in the Hawkesbury who are escaping domestic/family violence, homeless or at risk of homelessness.

Eligibility
Services are available to all women living, working or studying in the Hawkesbury.

Local Areas
Hawkesbury

Call (02) 4574 8905

Visit website

OCTEC Ltd

OCTEC is a specialist Disability Employment Service provider operating in regional NSW and Western and South West Sydney. Their Career Consultants support people with disabilities to identify and overcome barriers to employment, find suitable vacancies, undertake cold canvassing for positions, negotiate workplace modifications where needed, and maintain their employment when workplace or personal difficulties arise. It focuses on helping people find and maintain meaningful employment as well as help employers recruit and develop skilled workforces. For job seekers this includes:

  • Skills assessment
  • Resume development
  • Job search training
  • Cold canvassing
  • Interview preparation
  • Work experience coordination
  • Mentoring
  • Providing post placement support

Address
1 Castlereagh St, Penrith NSW 2750

Local Areas
Penrith

Call (02) 4732 1891

Visit website

Official Visitors Program

Official Visitors are appointed advocates who visit people in mental health inpatient facilities and are available to assist consumers on community treatment orders. Official Visitors are independent from the health system and come from the community from a range of cultural, professional and personal backgrounds. They aim to safeguard standards of treatment and care, and advocate for the rights and dignity of people being treated under the NSW Mental Health Act 2007. Official visitors make regular visits to all inpatient psychiatric facilities across NSW. They:

  • Talk to patients
  • Inspect records and registers
  • Report on the standard of facilities and services
  • Liaise with staff about any issues or concerns and
  • Report any problems to the Principal Official Visitor and/or the Minister for Health.

Target Audience
Mental health consumers in inpatient centres.

Cost
Free

Hours of Operation
Mon-Fri 9:00am-5:00pm

Postal Address
Locked Bag 5016, Gladesville NSW 1675

Call 1800 208 218

Visit website

Older Persons Mental Health Service (formerly SMHSOP)

The Older Persons Mental Health Service (formerly SMHSOP) provides assistance to clients over 65 with mental health problems who require assessment and treatment. All referrals are made through the central access line.

Address
Level 1, Mental Health Centre, Nepean Hospital, Corner Parker and Derby St, Penrith NSW 2750

Target Audience
People with mental health problems over 65.

Cost
Free

Hours of Operation
24 hours, 7 days a week

Local Areas
Blue Mountains, Hawkesbury Lithgow, Penrith

Call 1800 011 511 Visit website

One80TC

One80TC is a Christian program that provides an abstinence based program for those wanting to live a substance-free lifestyle. They assist men and women aged over 18 in various settings and programs, these include:

Residential Rehab - Men

Residential Rehab - Women

Day Program - Windsor

Outreach Program - Kingswood and phone support

SMART Recovery - Kingswood

SMART Recovery - Windsor

Target Audience
Men and Women aged 18 and older.

Email
intake@one80tc.org

Cost
Most services are free.
Residential Rehab: Intake Fee $950. Ongoing fees mostly covered by Centrelink and family contributions.

Hours of Operation
7 days per week.
Intake enquiries: Monday - Friday 9:00am-5:00pm

Local Areas
Blue Mountains, Hawkesbury, Penrith

Postal Address
PO Box 307, Richmond NSW 2753

Call 1800 679 657

Visit website

OnTrack

OnTrack is a free and interactive online tool that offers mental health programs, information, quizzes and advice. The programs aim to be interactive and help people learn skills to manage their own problems.

Visit Website

The Open Door

The Open Door is a Christian based support group for the GLBTIQ community in Penrith and the Blue Mountains. People from a variety of backgrounds come to the Open Door to chat, discuss, reflect and pray.

Address
74 Laycock St, Cranebrook NSW 2749

Eligibility
Community

Email
pastorsue@theopendoor.org.au

Hours of Operation
Meets every Sunday at 6:00pm

Local Areas
Blue Mountains, Penrith

Call 0411 330 212

Visit website

Opioid Treatment Program

The Opioid Treatment Program provides medical and nursing assessments, treatment and case management to people who are dependent on opiates. The opioid treatment program is provided from three specialist outpatient clinics at Nepean Hospital, Blue Mountains Hospital and Lithgow Community Health Centre. The three clinics cater to patients who are new to treatment or to those who have very complicated needs. The clinics are supported by nursing, medical and psychological staff.

Medication is given from the clinic daily (seven days a week) and no takeaway doses are given. All patients in the opioid treatment program wil be assigned a case manager and have access to other services (such as the drugs in pregnancy service, psychological support, Hepatitis C clinics, child and family health clinics and group programs). People who are in need of treatment may contact the clinics directly or the Drug and Alcohol Central Intake line and make an appointment to speak to one of the nurses about treatment options. People who are eligible to join the opioid treatment program will be given an appointment with one of the specialist clinical doctors. When patients have stabilised on their medication and are ready for a community chemist, they can receive continued support from drug and alcohol staff based in their community health centres.

Address
Drug and Alcohol Services Building, Nepean Hospital, Somerset St, Kingswood NSW 2747

Eligibility
Contact clinic to be assessed regarding suitability for the program.

Cost
Free

Hours of Operation
24 Hours, 7 Days a Week

Referral
Direct referral or through central referral line.

Call (02) 4734 2129

Visit website

The ORS Group

The ORS Group provides a one-stop centre for employment and workplace needs. This centre connects employees to employment opportunities as well as those who are struggling or have been injured at work. They provide training to help individuals improve their skills and knowledge and work with employers to create safe, supportive and productive workplaces.

Address
Suite 7, 308 High Street, Penrith NSW 2750

Email
ors@orsgroup.com.au

Local Areas
Penrith

Call (02) 4748 9390

Visit website

Out and Online

Out & Online is an online program to improve wellbeing and reduce mental health symptoms in same-gender attracted youth aged 18-25 years.

Visit Website

Outpatient Withdrawal Clinic

The Outpatient Withdrawal Clinic is a non-residential medicated detoxification program where patients are assessed daily by nursing staff and administered medications by Drug and Alcohol Staff Specialists.

Address
Drug and Alcohol Services Building, Nepean Hospital, Somerset St, Kingswood NSW 2747

Target Audience
Men and Women aged 16 years and older.

Eligibility
Drug users who are deemed medically and mentally suitable to detox in their home or another place in the community supervised by the General.

Cost
Free

Hours of Operation
8:30am-5:00pm (except public holidays and weekends)

Referral
Direct referral or through central referral line.

Call 1300 661 050

Visit website

Palliative Care NSW

Palliative Care New South Wales is the peak body in NSW representing palliative care providers and those with an interest in palliative care. Palliative Care New South Wales is a member of the national peak body Palliative Care Australia.

Address
5/414 Elizabeth Street, Surry Hills NSW 2010

Target Audience
Palliative care providers and those with an interest in palliative care.

Email
info@palliativecarensw.org.au

Postal Address
PO Box 487, Strawberry Hills NSW 2012

Call (02) 9282 6436

Visit website

Parent Line

Parent Line is a telephone counselling, information and referral service for parents of children ages 0 to 18 who live in New South Wales. Calls are answered directly by a team of trained, professional counsellors.

Parent Line staff have received training in parenting programs and qualifications in social work or psychology. They have many years of experience in helping families deal with ordinary parenting dilemmas and a range of more difficult problems.

Their service also includes the Early Childhood Intervention Infoline for families who have questions about their child’s development or who have a child who has been diagnosed with a disability.

Target Audience
Parents, grandparents and carers of children ages 0 to 18 who live in New South Wales.

Email
info@parentline.org.au

Cost
Cost of a local call.

Hours of Operation
Mon-Fri 9:00am-9:00pm Sat, Sun 4:00pm-9:00pm

Postal Address
PO Box 360, Summer Hill NSW 2130

Call 1300 130 052

Visit website

Parents and Families Finding Strength (PAFFS)

A grief support group for family members to have the opportunity to connect and share experiences and feelings with other families living with the pain and heartache after the loss of a child at any age and from any cause.

Address
Mid Mountains Neighbourhood Centre, 9 New Street, Lawson NSW 2783

Hours of Operation
4th Saturday of each month from 3:00pm-5:00pm

Local Areas
Blue Mountains

Call 0438 464 824

Visit website

Parents & Friends of Lesbians & Gays (PFLAG)

PFLAG provides help, support and information to families and friends of gay people.

Email
info@pflagaustralia.org.au

Postal Address
PO Box 3751, Marsfield NSW 2122

Call (02) 9204 1002

Visit website

Partners in Recovery

Partners in Recovery (PIR) is free for individuals with severe and persistent mental illness with complex needs, who require assistance from multiple agencies. The program is accepting a limited number of new referrals as it is currently supporting consumers to transition to the National Disability Insurance Scheme (NDIS). The transition will be complete by 30 June 2019.

An individual may be eligible to receive supports from PIR if:

  • They have a mental illness that is severe in degree and persistent in duration
  • They have complex needs that require services from multiple agencies
  • They need substantial support and assistance to engage with various services to meet their needs
  • There are no existing coordination arrangements in place to assist them in accessing the services, or where they are in place, those arrangements have failed, have contributed to the problems experienced by the client, and are likely to be addressed by acceptance into PIR
  • They or their legal guardian has indicated their consent to being involved, and indicated a willingness to participate in PIR

Target Audience
It is anticipated that people accessing PIR will generally be in their mid-twenties and older, reflective of the typical development of severe and persistent mental illness.

Referral
Individuals, family, friends, health professionals, agencies, and hospital and health services who have consent of the person. A GP referral is not a requirement of the program.

Call (02) 4708 8100

Visit website

PATH Inc.

PATH Inc. is a community based information, support and advocacy group with a number of funded and unfunded activities for people with disabilities. PATH Inc. provides face-to-face support for persons with disabilities, families and friends through:

  • Carers Dare to Care Support Group
  • Equipment Pool for Children with Disabilities (EPIC)
  • Inclusive recreation
  • PATHWAY newsletter
  • Penrith Valley Autism Support Group
  • Resource library
  • The IT Club

DARE TO CARE is a subcommittee of community members seeking to obtain more opportunities for respite for people with disabilities and their carers.

Address
114 Henry St, Penrith NSW 2750

Target Audience
People with disabilities and their families and carers.

Email
path@path.org.au

Local Areas
Penrith

Postal Address
PO Box 1288, Penrith NSW 2751

Call (02) 4721 0866

Visit website

Pathways Penrith - Salvation Army

Pathways Penrith offers comprehensive treatment for drug and alcohol dependence and access to a range of health and welfare services. Pathways draws its content and program material for group work from its well-established BRIDGE program (Long-Term Residential Treatment Program) and offer it as a community based model. Clients are case managed and assessed so as to provide flexible delivery of program material.

Clients can also access a range of other services offered in the one Centre including:

  • Court Chaplaincy/Advocacy
  • Welfare (Doorways)
  • Money Care (Financial Counseling)
  • Drive for Life (Driving School)
  • Mothers groups
  • Legal Services
  • Counselling and other Youth Based outreach programs

Address
223 High St Penrith, NSW 2750

Hours of Operation
Tuesday to Friday

Local Areas
Penrith

Call (02) 4721 3078

Visit website

Paying It Forward - Homeless Services Inc.

Paying It Forward - Homeless Services Inc. provides homeless people with hot meals, food hampers, clothing, toiletries, blankets, tents, swags and help accessing other services.

Address
Jamison Park, Cnr Jamison and York Road, South Penrith NSW 2750

Email
pif.homeless@outlook.com

Cost
Free

Hours of Operation
Sundays from 5.00pm

Call 0447 499 074

Penrith Carer Support Group

The Penrith Carer Support Group is for all family members and carers of people with the lived experience of mental illness. It provides an opportunity to meet with other family members and carers in a similar position to gain new resources and share stories about their experiences.

Address
Headspace Penrith
Ground Floor, 606 High Street, Penrith NSW 2750

Target Audience
All carers looking after someone with a mental illness

Email
fcmhinfonbm@parramattamission.org.au

Hours of Operation
Meets 1st Thursday of every month 10:00am-12:00pm

Local Areas
Penrith

Call (02) 8880 8160

Visit website

Penrith City Care Kits Program

The Penrith City Care Kits program was launched in 2015 to provide basic personal care items to people across the community. Care Kits include toiletries, basic daily essentials and underwear and are delivered to a range of local care providers by WestCare volunteers.

Address
Suite 114, Level 1, 114-116 Penrith NSW 2750

Target Audience
People of any age in the Penrith community

Local Areas
Penrith

Call (02) 4731 3275

Visit website

Penrith Community Centres - Penrith City Council

The Penrith City Council website provides links to a range of neighbourhood facilities that can be used for meetings, group activities, cultural gatherings, celebrations, private events and functions. This website provides information about:

  • Community centres
  • Halls that are available for hire by the community
  • Neighbourhood centres
  • Seniors centres
  • Youth centres

The Nepean Community and Neighbourhood services website provides a link to all the community and neighbourhood centres in Penrith. Please search these websites to find the community centre that is right for you.

Local Areas
Penrith

Call (02) 4732 7777

Visit website

Penrith Community Kitchen

Penrith Community Kitchen provides daily meals to the homeless in the Penrith area.

Address
PCYC Building, 100 Station Street, Penrith NSW 2750

Target Audience
Homeless people in the Penrith area.

Cost
Free

Hours of Operation
Weekdays 11:30am - 1:30pm (excluding public holidays)

Call (02) 4721 1444

Penrith Disability Resource Centre Inc.

A regional organisation of, and for, people with a diverse range of disabilities living in Penrith and the surrounding local government areas. Services include providing information, referral & advocacy for people with all kinds of disabilities.

Address
114-116 Henry St, Penrith NSW 2751

Email
info@pdrc.org.au

Hours of Operation
Mon-Fri 9:00am-4:00pm

Local Areas
Penrith

Postal Address
PO Box 185, Penrith NSW 2750

Call (02) 4732 2363

Visit website

Penrith Family Support Service - CatholicCare Social Services

The Penrith Family Support Service provides specialised counselling and intensive family support to residents of the Penrith Local Government Area. The service is child protection focussed and child focussed with the goal of empowering families to make positive changes to reduce the risk of harm.

Address
St Nicholas of Myra Parish Centre, 326 High St, Penrith NSW 2751

Target Audience
Adults, families and children with mental health issues.

Eligibility
Each case will be assessed prior to input into the service. There is a 4-6 week response time.

Email
penrith@ccss.org.au

Cost
Free

Hours of Operation
Mon-Fri 9:00am-5:00pm

Local Areas
Penrith

Referral
Self-referral through a referral form that is assessed by intake workers. Any agency or organisation can refer into the service.

Call (02) 8843 2580

Visit website

Penrith Mental Health Team

The Penrith Mental Health Team provide a comprehensive mental health service for adults who are recovering from mental health concerns. They run a recovery-oriented service in which a multidisciplinary team engages with people with non-crisis mental health situations. There is a medications clinic and an onsite psychiatrist who provide free services for people recovering from mental illness.

Address
Penrith Community Health Centre, 10-14 Soper Place, Penrith NSW 2750

Target Audience
Adults recovering from mental illness.

Eligibility
Adults aged 18-65.

Cost
Free

Hours of Operation
Mon-Fri 8:30am-5:00pm

Local Areas
Penrith

Referral
Referrals taken from NSW Mental Health Access or hospitals. Does not take referrals from the general public or non-government organisations.

Call (02) 4732 9450 Visit website

Penrith Women's Health Centre

The Penrith Women's Health Centre provides health services that address all aspects of women's lives and enhance one's existing strengths and skills. They run a number of different groups and workshops in which some are ongoing. Programs include:

  • Adult Survivors of Childhood Sexual Abuse group for women who are Adult Survivors of Childhood Sexual Abuse
  • Counselling Services for women
  • A Cultural and Linguistic Diversity Program that supports women from refugee & migrant background
  • Specialist domestic violence services
  • A number of different groups and workshops
  • Massage
  • A GP and Nurse Practitioner for women's health

Click here to see available courses.

Address
Cnr Henry & Station Street, Penrith NSW 2750

Target Audience
Women

Hours of Operation
Opening hours: Monday-Friday 9.30am to 4.00pm

Email
pwhcentre@pwhc.org.au

Local Areas
Penrith

Call (02) 4721 8749

Visit website

Penrith Women's Refuge - West Connect Domestic Violence Service

Penrith Women's Refuge provides supported crisis accommodation for women and dependent children escaping domestic violence. They provide women with:

  • Advocacy
  • Support
  • Referral
  • Crisis counselling
  • Court support
  • Outreach
  • Follow up

The crisis refuge is situated in a large house with a safe fenced backyard, play equipment and childcare building where the children's program and activities are held.

Address
38 Robert St, Penrith NSW 2750

Target Audience
Women with or without dependent children.

Cost
Free services but women pay a percentage of income to the refuges.

Hours of Operation
8:00am-5:00pm (after hours and weekends worker on call 24 hours)

Local Areas
Penrith

Postal Address
PO Box 55, Penrith NSW 2750

Referral
Clients can call directly, however referrals will come from police, GPs, counsellor or women's centre where the situations taken into consideration during assessment.

Call (02) 4732 2318

Visit website

People Living with HIV/AIDS (PLWHA)

Provides encouraging, meaningful and non-discriminatory social meetings in peaceful surroundings. Meetings are held each Wednesday in Katoomba from 12:30.

Target Audience
People in the Blue Mountains living with HIV/AIDS

Call (02) 4782 2119

Peppercorn Community Transport

Peppercorn Community Transport provides transport for frail older people and others in need, as well as people who live in geographically isolated areas with no access to transport. Services include:

  • Shopping Trips: Passengers are taken to local shopping centres for 2-3 hours of shopping. Bus drivers help with shopping bags and parcels (Mon,Tues,Thurs)
  • Shuttle Bus: Provides transport to a variety of local destinations including hardware stores, hairdressers, libraries, Centrelink and nursing home visits (Fri)
  • Social Access: Provides transport to attend social groups and activities including the Hawkesbury Seniors Leisure & Learning Centre.

All services are door to door and include wheelchair access.

Address
320 George Street, Windsor NSW 2756

Target Audience
Frail older people, younger people with a disability and their carers, transport disadvantaged

Eligibility
Eligibility criteria applies

Email
transport@psinc.com.au

Local Areas
Hawkesbury

Referral
Phone the office to book an assessment.

Call (02) 4587 0222 Visit website

Perinatal Anxiety and Depression Australia (PANDA)

PANDA provides a vital service across Australia by offering the only specialist national perinatal mental health telephone counselling service. PANDA's telephone information, counselling and referral service is staffed by trained volunteers, professional counsellors and supervising staff. Many helpline counsellors have had their own experience of perinatal depression or anxiety. PANDA has access to a database of local services throughout Australia as well as an online database accessible to members of the public.

Target Audience
People with perinatal depression and anxiety as well as their families.

Email
info@panda.org.au

Hours of Operation
Mon-Fri 9:00am - 7:30pm

Call 1300 726 306

Visit website

Personal Helpers and Mentors Program - Hawkesbury

The Personal Helpers and Mentors Program - Hawkesbury provides support to people aged 16 and over whose lives are severely affected by mental illness. The program helps them to recover and to live successfully in the community. The mentoring service provides ongoing one-on-one support and focuses on identifying and working with the individual to reach their personal goals.

Local Areas
Hawkesbury

Call (02) 4578 6632 Visit website

Pink Mountains

Pink Mountains is an online community information guide and business directory for Lesbian, Gay, Bisexual, Trans, and Intersex (LGBTI) people, their friends and supporters, living in or visiting the Blue Mountains.

They provide LGBTI information in The Blue Mountains, such as:

  • Social & Support Group information and Links
  • LGBTI Resources and Links
  • Upcoming Blue Mountains and Western Sydney Social Events
  • LGBTI owned/friendly affordable local Business Listings

Visit website

Pink Mountains Youth Social Group

A monthly social group for LGBTIQ young people. Meets on the last Tuesday night of each month.

Address
Katoomba Youth Centre, 31 Waratah St, Katoomba NSW 2780

Email
youth@pinkmountains.com.au

Call (02) 4782 6562

Visit website

Plains Access Team

The Plains Access team provides assessments for people with mental health concerns.

Address
109 Henry Street, Penrith NSW 2750

Cost
Free

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Referral
Referral through the central access line.

Call 1800 011 511

Visit website

Platform Youth Services

Platform Youth Services provide a walk in service that provides:

  • Meals
  • Food parcels
  • Showers
  • Laundry facilities
  • Computers
  • Internet and phone
  • Assisted referral specialist services
  • Advice, advocacy and case workers to discuss anything else you may want help to access

They are open for walk-in support or by appointment at the locations listed below.

Penrith
22-24 Lemongrove Rd, Penrith NSW 2750 Mon-Fri 9:30am-11:30am (11:30am-5:00pm by appointment only)

Katoomba
31 Waratah St, Katoomba NSW 2780 Mon-Thurs 9:30am-11:30am (11:30am-5:00pm by appointment only)

Springwood
Manners Park, Macquarie Rd NSW 2770 (by appointment only)

Windsor
George St, Windsor NSW 2753

Target Audience
Vulnerable young people aged 12-25 who are homeless or at risk of homelessness, escaping family conflict, leaving out or home care or linked with Juvenile Justice.

Email
intake@platformys.org.au

Local Areas
Blue Mountains, Hawkesbury, Penrith

Referral
Walk in support is available at designated times. Otherwise the service is by appointment only.

Call (02) 4760 0800

Visit website

Platform Youth Services Early Intervention Program

Platform Youth Services' Early Intervention Team provides support to young people at imminent risk of becoming homeless or who have already become homeless. They provide help with:

  • Tenancy support
  • Employment and Education
  • Life skills
  • Advocacy
  • Accommodation
  • Substance Abuse
  • Income Support
  • Access to Programs
  • Financial Budgeting
  • Health and Wellbeing

Email
intake@platformys.org.au

Local Areas
Blue Mountains, Hawkesbury, Penrith

Call (02) 4760 0800

Visit website

Psychological Therapy Services (PTS)

The NBMPHN Psychological Therapy Services (formerly known as ATAPS) provide short-term support to people who have mild to moderate mental health concerns. Under this service, individuals can have up to 10 sessions in a calendar unless otherwise noted below. Therapeutic services available are for community members who identify within the following streams:

  • Aboriginal and/or Torres Strait Islander People
  • People with Comorbid Alcohol & Other Drugs (AOD) issues: A person must have a co-existing substance use and mental health issue, both of which are clinically and/or socially significant. Please note: the person in the therapy session must not be under the influence of alcohol or other drugs.
  • Carers: People who provide personal care, support and assistance to another individual due to disability, medical condition (including terminal or chronic illness), mental illness or are frail and aged. Please note: A person is not eligible if they provide care for payment, as a volunteer for an organisation, or as part of the requirements of a course of education or training.
  • Lesbian Gay Bisexual Transgender Queer Intersex (LGBTQI) people: People who identify as LGBTQI or have concerns in relation to their experience of sexuality or gender.
  • Young people: aged 12 -25 years who reside in the Blue Mountains, Hawkesbury or Lithgow LGAs.
  • Women with Perinatal mental health issues: Women who are pregnant, or have a child 12 months or younger.
  • Children 0-11 years of age
  • People at low to moderate risk of suicide or self-harm (SOS): They are eligible to receive unlimited support hours within a two month period. For more information please see Suicide Prevention
  • People with complex needs (Extended): People over the age of 25 who experience moderate to severe mental illness with added complexity inclusive of trauma (physical, sexual, emotional), abuse, neglect or a current diagnosis of Borderline Personality Disorder can receive 25 support hours over a 12 month period. Please note: Patients accessing Victims of Crime or other equivalent services are not eligible.

To utilise this service the person or family must hold a Centrelink issued pension or Health Care Card. This excludes Aboriginal and/or Torres Strait Islander People and people who are at risk of suicide.

A person must be assessed and referred by a GP (or in some cases a psychiatrist or paediatrician) to receive NBMPHN Psychological Therapy Services.

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Call 1800 223 365

Visit website

Qheadspace

Qheadspace provides online peer support for lesbian, gay, bisexual, trans, intersex, questioning and queer (LGBTIQ+) young people (aged 12-25).  Young people can seek support online from ‘Queer Peers’- young people who have lived experience and training in peer support in a safe and welcoming space.

Young LGBTIQ+ people can log on anonymously and ask questions, about a range of topics like confusion about sexuality or gender, coming out to parents and friends, sex, sexual health, dating, or support services. Young people are welcome to log in and actively participate or just watch the discussion.  Young people who might need professional support can be referred to eheadspace clinicians.

Target Audience
Young people (aged 12-25).

Call 1800 650 890

Visit website

QLife Australia

QLife is a national, peer run, free and anonymous telephone and web chat counselling and referral service for people who are lesbian, gay, bisexual, trans, and/or intersex (LGBTI), their friends and families. QLife operates from 3pm - midnight daily. Phone support is available on 1800 184 527, web chat support is available at qlife.org.au.

Target Audience
People who are lesbian, gay, bisexual, trans, and/or intersex (LGBTI) experiencing poor mental health, psychological distress, social isolation, discrimination, experiences of being misgendered and/or other social determinants that impact on their health and wellbeing.

Email
ask@qlife.org.au

Cost
Free

Hours of Operation
7 days a week 3:00pm-12:00am

Call 1800 184 527 Visit website

Queen of Hearts Community Foundation

The Queen of Hearts Community Foundation supports and protects survivors, inclusive of men, women and children of child sexual abuse, Domestic Violence and Victims of Crime. The Foundation provides the following services:

  • Counselling and Case Management
  • Information Workshops
  • Legal Services
  • Referral and Information
  • Support Groups
  • Justice of the Peace
  • School Holiday programs
  • School Education shows
  • Child Protection workshops
  • Men and Women’s Networking events (monthly)

Address
Suite 4, 129-133 Henry Street, Penrith NSW 2750

Target Audience
Survivors of child sexual abuse, Domestic Violence and Victims of Crime.

Hours of Operation
Mon-Fri 9:00am-1:00pm and 1:30pm-5:30pm (8:00pm on Thursdays)
Sat 9:00am-1:00pm (by appointment only)

Local Areas
Penrith

Postal Address
PO Box 4290, Penrith Plaza, Penrith NSW 2750

Referral
Call reception to make an appointment.

Call 1300 856 737

Visit website

Rape Crisis Centre

NSW Rape Crisis is a 24/7 telephone and online crisis counselling service for anyone in Australia who has experienced or is at risk of sexual violence, family or domestic violence and their non offending supporters. Counsellors work in partnership with clients to expand their choices, facilitate healing and encourage personal growth.

Target Audience
The service is accessible to anyone who is at risk of or has experienced sexual assault, family and/or domestic violence or who is supporting someone who experienced that violence

Hours of Operation
24 Hours / 7 Days a Week

Call 1800 424 017

Visit website

reimagine - Mental Health, My Recovery and the NDIS

reimagine is a new free online resource designed to help you to gain confidence navigating the NDIS and understand how it can support mental health recovery aspirations.

The online tool is designed to be a one-stop-shop that not only provides information about the NDIS, but can be used as a side-by-side conversation and planning tool.

Designed to help people living with mental health conditions, families carers and workers work better together, reimagine:

  • outlines the steps and processes required to apply for NDIS funding
  • explains the language of the NDIS including psychosocial disability
  • helps you prepare your access request through interactive activities
  • helps you identify goals and aspirations to support you in the planning process
  • provides hints and tips from people who have been there

Visit website

Resolve Program

The Resolve program is a two year program delivering comprehensive, recovery-oriented mental health support comprising:

  • a residential program for periodic care with 24/7 peer support provided through Resolve Centres
  • outreach support to people in their homes
  • care coordination and case management for individuals
  • linkages to specialist drug and alcohol services
  • a phone line for after-hours peer support

The program will complement existing mental health services in Nepean Blue Mountains and Western NSW Local Health Districts that are responsible for taking care of you clinical needs.

Eligibility
People aged 18-64 years who live around Penrith, do not have a diagnosis of dementia and have been hospitalised for a mental health condition within the last 12 months.
Referrals must come through the Community Mental Health Service.

Visit website

Richmond Community Services Inc. & Neighbourhood Centre

Richmond Community Services Inc. is a community hub that offers a number of services to the Hawkesbury Community including:

  • Family support: support for families under stress or crisis with dependent children
  • General support for the community
  • Neighbour aid: home visits for the frail, aged, people with a disability and their carers

Address
20 West Market St, Richmond NSW 2753

Local Areas
Hawkesbury

Postal Address
PO Box 260, Richmond NSW 2753

Call (02) 4588 3555

Visit website

The Right Door

The Right Door is a free hotline to access homelessness services for the Nepean Blue Mountains region. Someone looking to use this service must follow the prompts to talk directly to the local services, who will provide advice on homelessness services to best meet their needs.

Target Audience
Homeless people and those at risk of homelessness

Cost
Free

Hours of Operation
Mon-Fri 9:00am-5:00pm

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Call 1800 760 071

Rural Help

Rural Help is a new psychology service that connects a variety of private psychologists with people living in remote communities who might not be able to easily access therapy otherwise.

Designed to be safe, secure and easy to use, sessions are conducted from the comfort of the client’s home via video conference for approximately one hour.

The psychology and counselling services incorporate a range of differing therapeutic techniques, to ensure that you are provided with the right solution to resolve your issues.
Rural Help is supported by recent changes in Medicare rebates for psychology. Under a Mental Health Care Plan, individuals living in rural or remote areas are able to access rebates for online therapy.

Target Audience
People living in rural or remote areas who are looking to connect with a therapist.

Cost
Approximately $65 per session (after Medicare rebate).

Local Areas
Hawkesbury, Lithgow

Referral
Consult your GP for a referral and send an initial enquiry through the website or call the number below.

Call 1800 435 728

Visit website

Salvation Army Moneycare

Salvation Army Moneycare provides a free and confidential financial counselling services for people facing financial difficulties or those wanting to avoid financial difficulties. There are two streams of support provided by financial counsellors and financial capability workers. Financial capability workers focus on helping people prepare and maintain budgets. All workers are trained to do presentations and workshops related to financial counselling.

Katoomba Address
33-35 Waratah Street, Katoomba NSW 2780 - Call 0428 469 942

Penrith Address
306 High Street, Penrith NSW 2750 - Call 0428 472 801

Target Audience
All population

Eligibility
No criteria

Cost
Free

Hours of Operation
Mon-Fri 9:00am - 5:00pm

Local Areas
Blue Mountains, Penrith

Referral
Self-referral and through other local community agencies.

Salvation Army Hawkesbury Community of Hope Centre

The Salvation Army Community Services Centre at Windsor provides a number of emergency assistance options for people in crisis including:

  • Basic education costs
  • Medical costs
  • Utilities vouchers
  • Food parcels
  • Energy assistance (EAPA)
  • Water assistance
  • Furniture and bedding
  • Accommodation
  • Information and referral

There is also a free fruit and vegie program each Tuesday 10am-1pm as well as low cost hampers. All are welcome.

Address
290 George St, Windsor NSW 2756

Target Audience
People who are homeless, at risk and/or experiencing housing stress. Extreme financial hardship. The working poor and people with general need for support in all areas of life.

Local Areas
Hawkesbury

Call (02) 4577 4859

Visit website

Salvation Army - Katoomba Community Service Centre

The Salvation Army Community Service Centre in Katoomba provides assistance including:

  • Rent
  • Basic education costs
  • Medical costs
  • Utilities vouchers
  • Food parcels or vouchers and
  • Referrals to other services (e.g. financial counselling, family support and other services as required)

Address
35 Waratah St, Katoomba NSW 2780

Target Audience
People who are homeless, at risk of homelessness and experiencing housing stress or extreme financial hardship

Hours of Operation
Mon, Wed, Fri 7:30am-8:30am; Welfare Office Tues and Fri 10:00am-1:00pm

Local Areas
Blue Mountains

Call (02) 4782 9251

Visit website

Salvation Army - Penrith Community Service Centre

The Salvation Army Community Services Centre at Penrith provides a number of emergency assistance options for people in crisis including:

  • Rent
  • Basic education costs
  • Medical costs
  • Utilities vouchers
  • Food parcels
  • Energy assistance (EAPA)
  • Water assistance
  • A free breakfast club
  • Furniture and bedding
  • Accommodation
  • Information and referral

Address
306 High St, Penrith NSW 2750

Target Audience
People who are homeless, at risk of homelessness and experiencing housing stress or extreme financial hardship

Local Areas
Penrith

Visit website

Salvos Assessment Line

The Salvos Assessment line provides assessment for emergency relief to help people address immediate basic needs in times of crisis. Types of emergency relief that the Salvation Army may provide include:

  • Food assistance
  • Clothing
  • Household items and
  • Other practical assistance

Call 1300 371 288

Visit website

SANE Australia Helpline

SANE Australia provides an opportunity to talk to a health professional or mail questions about mental illness and related topics to a team of mental health advisors who will respond within two working days.

Target Audience
All people with a mental illness

Hours of Operation
24 Hours / 7 Days a Week

Call 1800 187 263

Visit website

San Miguel Family Centre

San Miguel Family Centre supports young families experiencing homelessness to make a successful transition to independent living. They offer

  • Accommodation for young parents (aged up to 25) and their children.
  • Strengths based individual case management.
  • On-site training and support aimed at increasing independent living skills.
  • Assistance to access services in the community, including vocational training, education, employment, driving school, medical and dental services, mental health support and legal aid.
  • Child development support including playgroup, homework club, creative activities and games that encourage learning and growth.
  • Expressive therapy to help children overcome trauma and enhance parent child bond.
  • Outreach support for up to six months after leaving San Miguel.

Address
884 Kurmond Rd, North Richmond NSW 2754

Target Audience
Young parents with at least one child under 18.

Email
sanmiguel@yourtown.com.au

Cost
Costs based on income.

Hours of Operation
Mon-Fri 9:00am-5:00pm

Local Areas
Hawkesbury

Referral
Call the number below during business hours to arrange an assessment with an intake worker.

Call (02) 4579 6622

Visit website

Sarina Russo Job Access
Sarina Russo offers a comprehensive range of recruitment and training services to employers and jobseekers. It is essentially a recruitment service for jobseekers and employers specialised in finding work for long-term unemployed, parents, people with a disability and the mature aged. They are a Disability Employment Service that supports people with a physical or mental health disability into work. Sarina Russo have a number of offices in the Nepean Blue Mountains Region: Penrith Shop 3, 570 High St, Penrith NSW 2750 Katoomba 1/120 Bathurst Road, Katoomba NSW 2780 Richmond 139 Windsor Street, Richmond NSW 2753 Lithgow Shop 1, 33 Eskbank Street, Lithgow NSW 2790 Target Audience People with a physical or mental health disability. Local Areas Blue Mountains, Hawkesbury, Lithgow, Penrith Call 13 15 59 Visit website
Settlement Services International (SSI)

Settlement Services International (SSI) provides a range of services in the areas of refugee settlement, migrant support services, asylum seeker assistance, housing, multicultural foster care, disability support, employment services and youth support. SSI's Housing Services division provides housing assistance to refugees, humanitarian entrants and people seeking asylum once they start living in the community.

Address
2/158 Liverpool Road, Ashfield NSW 2131

Email
info@ssi.org.au

Call (02) 8799 6700

Sexual Health & HIV Clinic

Provides a professional, caring and non-judgemental service which enables people to look after their own sexual health.

Nepean Clinic
Court Building, Nepean Hospital, Penrith NSW 2750

Blue Mountains Clinic
Staff Accommodation Block, Blue Mountains Anzac Memorial Hospital, Katoomba NSW 2780

Cost
Free

Hours of Operation
Monday-Friday 9:00am-5:30pm

Call (02) 4734 2507 (Penrith)

Call (02) 4784 6560 (Blue Mountains)

Visit website

The Shed Online

The Shed Online is an online social community for men. It is a place for men to socialise, network, make friends, access information on health and wellbeing and share skills.

Target Audience
All men throughout Australia.

Call 1300 550 009

Visit website

Shelter NSW

Shelter NSW is the state’s peak advocate for housing justice. Shelter unites the voices of low-income tenants and non-profit organisations working on their behalf. They conduct research and education on housing issues, and advocate to government to make the housing system work better for those on low incomes.

Address
Suite 2, Level 4, 377–383 Sussex Street, Sydney NSW 2000

Target Audience
Low-income tenants.

Call (02) 9267 5733

Visit website

SMART Recovery Group for Women - Dianella Cottage

SMART Recovery Group for Women is a Cognitive Behavioural Therapy peer support group for women.

Target Audience
Women over 18 years of age with problematic drug and alcohol dependence at all stages of addressing their substance use.

Cost
Free

Hours of Operation
Wed 10:00am-11:30am or Thurs 5:30pm-7:00pm

Local Areas
Blue Mountains

Postal Address
PO Box 1009, Katoomba NSW 2780

Referral
Call the number below to arrange an interview.

Call (02) 4782 9265

Visit website

Social Connection Hub - Aftercare

The Aftercare Social Connection Hub is a great place to access information, have a chat, a cuppa and discover what's on in the community and access information on other support services and the NDIS.

The Hub is a safe place to build self-esteem, new interests, hobbies, friendships and connections to community.

Address
40 Main St, Lithgow NSW 2790

Opening Hours
Tuesdays from 10:00am-2:00pm

Call (02) 6350 0100

Springwood Community Mental Health Team

The community mental health team at Springwood is a multidisciplinary case management team for adults.

Address
288-292 Macquarie Rd, Springwood NSW 2777

Target Audience
People over 18 with a mental illness.

Cost
Free

Hours of Operation
Mon-Fri 8:30am-5:00pm

Local Areas
Blue Mountains

Referral
Call (02) 4751 0100 (for people already in the service).

Call 1800 011 511 Visit website

Springwood Drop-In Centre

The Springwood Drop-In Centre provides individual, children’s and family counselling as well as financial and problem gambling counselling free of charge.

Financial counsellors provide information, options, support and advocacy to people experiencing financial difficulties and assist them to take control of their financial situation.  All counselling staff hold professional qualifications, uphold privacy and confidentiality, do not judge and do not dictate what clients should do.

They also have meeting space available for community groups to use in the evening and office space during the day. There are opportunities for volunteering to work on reception and community projects.

Address
Shop 3, 163 Macquarie Rd, Springwood NSW 2777

Target Audience
Everyone

Eligibility
No eligibility criteria

Email
springwood@ccss.org.au

Cost
Free

Hours of Operation
Mon-Fri 10:00am-4:00pm

Local Areas
Blue Mountains

Call (02) 4751 4956

Visit website

Springwood Neighbourhood Centre

Springwood Neighbourhood Centre provide a number of emergency relief donated by the community including:

  • Short-term food assistance (i.e. non-perishable food including, yet not limited to, long-life milk, cereals, pasta, tinned soups and other meals, pasta sauces, tea or coffee).
  • SecondBite fresh food: a fresh food outlet one day a week.

* IGA Vouchers or cash assistance is not provided.

Address
108 Macquarie Rd, Springwood NSW 2777

Target Audience
People struggling with their weekly budgets.

Hours of Operation
Mon-Fri between 9:30am-12:00pm and Mon, Tues, Thurs and Fri from 1:30pm-4:00pm. Fresh Food operates Thurs from 10:00am.

Local Areas
Blue Mountains

Call (02) 4751 3033

Visit website

SJOG HDHS Alcohol and Drug Service

The HDHS SJOG Alcohol & Other Drug Services offers assessment, counselling, referral, prevention and education for alcohol and other drug problems. In addition to substance addiction, the Drug and Alcohol Team assist dually diagnosed clients and offer advice to other clinicians.

Address
2 Day St, Windsor NSW 2756

Target Audience
All people with a drug or alcohol problem.

Eligibility
All People

Cost
Free

Hours of Operation
Mon-Fri 9:00am-5:00pm

Local Areas
Hawkesbury

Postal Address
Locked Bag 10, Windsor NSW 2756

Referral
Call the number below for self referral to intake.

Call (02) 4560 5714

Visit website

StreetMed

StreetMed is a not-for-profit organisation that offers first aid and other medical treatment for homeless people and people at risk of homelessness. It provides street level physical and mental health first aid as well as advocating for the welfare and safety of the homeless and society's most vulnerable.

Email
contact@streetmed.org.au

Hours of Operation
24 hours via phone

Local Areas
Hawkesbury

Postal Address
PO Box 320, Baulkham Hills NSW 1755

Call 0417 269 475

Visit website

Strong Nation Community Services Inc.

Strong Nation Community Services offer a range of services supporting the community including:

Specialist Homelessness Services
Supporting families with children under the age of 16 years, who are homeless or at risk of homelessness. Tailoring services to client need and current situation.
Monday-Friday, 9am-5pm.

Early Years Family Support
Supporting families with at least one child 3 years or under, who may be dealing with issues such as parenting struggles; social isolation; mental health; alcohol or other drugs; domestic violence. Various groups are on offer throughout the year, contact for more information.
Monday-Wednesday, 9am-5pm.

Community FoodCare
Provides grocery hampers for a nominal service and handling fee to families/individuals holding a concession benefit card who are facing a crisis or financial hardship. Free fruit, vegetables and bread are also on offer each week.
Thursdays and Fridays 10am-1pm.

Emergency Relief
Can provide assistance through EAPA (electricity and gas) vouchers and Water vouchers.
Tuesdays 10.30am-12pm. Food hampers available Monday-Friday 9.30am-4.30pm.

Address
190 Macquarie St, Windsor NSW 2756

Target Audience
Disadvantaged, vulnerable and geographically isolated populations.

Eligibility
Any low income earner or concession benefit card holder.

Email
admin@hcs.org.au

Hours of Operation
Fri 9:30am-12:00pm and 1:00pm-3:00pm; Hawkesbury FoodCare is open every Thurs 10:00am-1:00pm

Local Areas
Hawkesbury

Call (02) 4587 8091

Visit website

Stronger Together Campaign - RUOK?

The ‘Stronger Together’ campaign was developed after Aboriginal and Torres Strait Islander people from urban, regional and remote communities across the country repeatedly asked R U OK? if there could be work done to create a culturally appropriate R U OK? campaign. An advisory group of Aboriginal and Torres Strait Islander leaders and influencers was formed to develop this.

The website contains videos, posters, a conversation guide and more to remind everyone in every community to ask someone in their mob who might be struggling, "Are you OK?".

Visit website

St John of God Inpatient Drug and Alcohol Program

St John of God's Drug and Alcohol service is a specialist unit where clients build an understanding of addiction and learn skills to achieve abstinence. It is a three week detoxification program on a dedicated, specialist unit overseen by addictions medicines specialist Prof Carlos Zubaran Jnr. It offers a supportive environment, free from distractions, where clients build an understanding of addiction and learn skills to achieve abstinence. Alcohol and other drugs detoxification is offered as well as a short rehabilitation provided as a three-week inpatient stay.

Address
177 Grose Vale Road, North Richmond NSW 2754

Target Audience
All people with a drug or alcohol problem.

Cost
Paid mostly through a health fund because it's a private hospital.

Hours of Operation
Mon-Fri 8:30am-4:30pm

Local Areas
Hawkesbury

Postal Address
Locked Bag 2, Richmond NSW 2753

Referral
A written referral from your GP is required for inclusion into the program.

Call (02) 4570 6100

Visit website

St John of God Outpatient Drug and Alcohol Services

St John of God (Richmond) provides an 8 weekly outpatient session that follows the inpatient program to assist people to maintain abstinence. The program addresses addictions and their associated problems. This may include behavioural addictions such as gambling and gaming addictions as well as addictions to substances such as alcohol, marijuana, methamphetamine and/or prescription medications.

Address
177 Grose Vale Road, North Richmond NSW 2754

Target Audience
All people with a drug or alcohol problem.

Cost
Paid mostly through a health fund because it's a private hospital.

Hours of Operation
Mon-Fri 8:30am-4:30pm

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Postal Address
Locked Bag 2, Richmond NSW 2753

Referral
A written referral from your GP is required for inclusion into the program. Call the number below to make an appointment.

Call (02) 4570 6100

Visit website

St John of God Raphael Services

Raphael Services provide specialist services to parents experiencing mental health issues during the perinatal period (during pregnancy until the child is four years of age). This service offers holistic support services to parents and families, to help with connection to each other and their young child or children.

Cost
There is no out-of-pocket cost to access the service if you have a referral from your GP.

Referrals
Referrals to this service are made by General Practitioners.

Call 1800 292 292

Visit website

St John of God Richmond Anxiety Program
St John of God Richmond provides a range of evidence-based treatments to help you identify why you feel anxious and equip you with the necessary skills and strategies to deal with anxiety and situations that trigger it. Both inpatient and outpatient treatment programs are available. Address 177 Grose Vale Rd, North Richmond NSW 2754 Target Audience All people with anxiety. Cost Paid mostly through a health fund because it's a private hospital. Hours of Operation Mon-Fri 8:30am-5:00pm Local Areas Hawkesbury Call (02) 4570 6100 Visit website
St John of God Richmond Depression Program
St John of God Richmond provides programs that are based on Cognitive Behavioural Therapy (CBT), which has been shown to be a highly effective treatment for depression. CBT helps to change how we think and how our thoughts affect the way we react emotionally and behaviourally. Both inpatient and outpatient treatment programs are available. Address 177 Grose Vale Rd, North Richmond NSW 2754 Target Audience All people with depression. Cost Paid mostly through a health fund because it's a private hospital. Hours of Operation Mon-Fri 8:30am-5:00pm Local Areas Hawkesbury Call (02) 4570 6100 Visit website
St John of God Richmond Hospital

St John of God Richmond Hospital is an 88-bed private psychiatric hospital providing comprehensive and holistic mental health care services. St John of God provides both inpatient and outpatient treatment programs in:

  • Anxiety and depression
  • Drug and alcohol
  • Obsessive-compulsive disorder
  • Older adult mental health
  • Post-traumatic stress disorder and
  • Other mental health disorders

Address
177 Grose Vale Rd, North Richmond NSW 2754

Target Audience
Anxiety and depression, drug and alcohol, obsessive-compulsive disorder, older adult mental health, post-traumatic stress disorder and other mental health disorders.

Eligibility
It is a voluntary service however, people with psychotic conditions will be referred to a public hospital.

Cost
Paid mostly through a health fund because it's a private hospital.

Hours of Operation
Mon-Fri 8:30am-5:00pm

Local Areas
Hawkesbury

Postal Address
Locked Bag 2, Richmond NSW 2753

Referral
Self-referral or through medical provider.

Call (02) 4570 6100

Visit website

St John of God Richmond PTSD Program

St John of God Richmond provides a range of services that take an holistic and evidence-based approach to PTSD treatment. Multidisciplinary clinicians are highly experienced and attuned to the specific concerns and needs of people who’ve been injured in the line of duty. Both inpatient and outpatient treatment programs are available.

Address
177 Grose Vale Road, North Richmond NSW 2754

Target Audience
People that have suffered trauma in the line of duty.

Local Areas
Hawkesbury

Referral
A written referral from your GP is required for inclusion into the program.

Visit website

St Marys Community Mental Health

St Marys Community Mental Health provides a comprehensive mental health service for adults 18 years and over that are experiencing a mental health problem or illness.

Address
26 Gidley St, St Marys NSW 2760

Target Audience
People over 18 with a mental illness

Cost
Free

Hours of Operation
Mon-Fri 8:30am-5:00pm

Referral
Call (02) 9833 6800 (for people already in the service).

Call 1800 011 511 Visit website

St Vincent de Paul - Katoomba

St Vincent de Paul at Katoomba provides emergency assistance that includes:

  • Financial suppport for prescription medicine
  • Energy assistance (EAPA)
  • Coles food vouchers
  • Water assistance
  • Clothing
  • Furniture and bedding, clothing
  • Short term accommodation (possible)
  • Household goods
  • Information and referral

Address
54 Waratah St, Katoomba NSW 2780

Hours of Operation
Mon-Fri 9:am-4:00pm, Sat 9:00am-12:00pm

Local Areas
Blue Mountains

Call (02) 4782 2041

Visit website

St Vincent de Paul - Windsor

St Vincent de Paul at Windsor provides emergency assistance that includes:

  • Food parcels
  • Clothing
  • Bedding and furniture
  • Energy vouchers (EAPA)
  • Water vouchers and
  • Phone vouchers

Address
256 Gerge St, Windsor NSW 2756

Hours of Operation
Mon-Fri 9:00am-4:00pm

Local Areas
Hawkesbury

Referral
Appointments necessary for assistance.

Call (02) 4577 4880

Visit website

Suicide Call Back Service

The Suicide Call Back Service is a 24 hour, nationwide service that provides free telephone, video and online counselling. Their professionally trained counsellors have specialist skills in working with suicide-related issues and they can help you to work through the pain and distress you may be feeling.

Hours of Operation
24 Hours / 7 Days a Week

Cost
Free

Referral
No referral required.

Call 1300 659 467

Visit website

Suicide Prevention and Support Network (Western Sydney)

Bereavement support groups dedicated towards working and carrying out research for people affected by suicide and to offer support for those struggling with suicidal thoughts.

Penrith
PO Box 139, Penrith NSW 2751

Windsor
The Windsor RSL - 36 Argyle St, South Windsor NSW 2756

Target Audience
People 18 years and over who have suicidal thoughts or are affected by suicide

Email
admin@supportaftersuicide.com.au

Local Areas
Hawkesbury, Penrith

Call 0402 627 696

Visit website

Sydney Water Payment Assistance Scheme

The St Marys Area Community Development Project (SMACD) in partnership with Sydney Water are happy to offer the Payment Assistance Scheme.

This Scheme provides emergency relief to customers struggling to pay their water bill. If you own and live in your home, or are a tenant who pays your own water usage (have your own meter) call the number below or visit a community agency for a confidential assessment of your individual circumstances.

Qualified case coordinators, or an accredited community agency, will talk to you about your situation. If you're eligible, they'll apply PAS credits directly to your Sydney Water bill to reduce your debt.

Email
manager@smacd.org.au

Local Areas
Penrith

Call (02) 9673 2169

Visit website

SydWest Multicultural Services

Assists people who are vulnerable and most in need, such as youth and children, seniors, people with disabilities and humanitarian entrants, with diverse programs ranging from aged care and disability services to case management for new arrivals, information sessions and support groups.

Address
114-116 Henry Street Penrith NSW 2750

Target Audience
Refugees, children, seniors and people with disabilities

Email
info@sydwestms.org.au

Hours of Operation
9:00am-4.30pm, Mon-Fri

Local Areas
Penrith

Call (02) 9621 6633

Visit Website

Ted Noffs Foundation Outclients Counselling Service

The Ted Noffs Foundation provides an outreach counselling service to young people between the ages of 12 and 25, their family and carers, who have difficulties with their own or others' alcohol and drug use. The adolescent and family counsellor for the Nepean Region provides young people and/or their families experiencing problems with alcohol and/or other drug misuse:

  • An entry and referral point for other services
  • Advice
  • Case management
  • Counselling
  • Assessment and
  • Case planning

The aim is to assist young people in managing their life in relation to alcohol and other drug use and related issues. It focuses on minimising risk factors and promoting protective factors that reduce the harm from drug use. Family sessions may be appropriate as mediation between the young person and their family. Outclients may be able to assist with family breakdowns and resolve issues related to the young person's drug or alcohol use, facilitate change or assist with their return home.

Address
11 Cleeve Close, Mt Druitt NSW 2770

Target Audience
Young people between 12 and 25 years with alcohol and/or other drug misuse, mental health, criminal offending, behaviour problems or relationships problems.

Eligibility
Young people aged 12-25 living within Nepean Blue Mountains Region.

Email
noffs1@noffs.org.au

Cost
Free service funded by community services.

Referral
Contact to make a referral.

Call (02) 8886 2800

Visit website

The Tenants Advice Line

The Tenants Advice line is the state's peak non-government organisation for tenants. It provides free, independent information, advice and advocacy services to tenants throughout New South Wales.

Target Audience
Any tenants in NSW including tenants of private rental housing, social housing tenants, boarders and lodgers, and residential park residents.

Call 1800 251 101

Visit website

Tenants' Union (TU)

The Tenants' Union (TU) is the state's peak non-government organisation for tenants. The TU is a community legal centre specialising in residential tenancies law, accredited by the National Association of Community Legal Centres, and a not-for-profit co-operative. It supports Tenants Advice and Advocacy Services by providing them with:

  • Training in tenancy and consumer law
  • Advocacy
  • Negotiation skills
  • Community education and
  • The Aboriginal and social housing systems
  • Legal advice, research and resources
  • IT management
  • Database administration
  • Website and intranet development
  • Publications for tenants on their rights and obligations

Address
Suite 201, 55 Holt Street, Surry Hills NSW 2010

Target Audience
All tenants in New South Wales including tenants of private rental housing, social housing tenants, boarders and lodgers, and residential park residents.

Email
contact@tenantsunion.org.au

Call (02) 8117 3700

Visit website

THIS WAY UP

THIS WAY UP is a national provider of evidence-based online courses for depression, anxiety disorders, and chronic pain. Developed by world-leading experts, their courses are effective and designed to help people gain the knowledge and skills to overcome mental health difficulties.

On average across their courses, most people benefit from each lesson they complete, with 80% of people who complete all lessons benefiting substantially and 50% to the point of no longer being troubled by anxiety or depression related illness.

They offer courses for:

  • Anxiety
  • Depression
  • Social Phobia
  • Panic
  • OCD
  • Mindfulness
  • Stress
  • PTSD
  • Insomnia
  • Chronic Pain

This Way Up is funded by the Australian Government Department of Health under the Telephone Counselling, Self Help and Web-Based Support Programmes measure, and by the Clinical Research Unit for Anxiety and Depression (CRUfAD) at St Vincent’s Hospital, Sydney.

Address
Level 4, The O'Brien Centre, St Vincent's Hospital, 394-404 Victoria Street, Darlinghurst NSW 2010

Email
contact@thiswayupclinic.org

Target Audience
Individuals who are interested and motivated to learn how to help themselves manager their symptoms.
Have access to online course materials (e.g. reliable internet connection, access to e-mail) and are comfortable navigating the web.

Cost
The Short Wellbeing Courses are free.
Each disorder-specific course costs AUD $59.00.
The ‘MUMentum: Pregnancy and Postnatal’ courses cost AUD $35.00 each.

Hours of Operation
24/7 access to website and courses
Office hours: 9:00am-5:00pm

Referral
Online courses available in ‘Self Help’ mode of study do not require referrals or prescriptions.
Online courses available in ‘Supervised’ mode of study will require a clinician to first register with THIS WAY UP, then send an online prescription to the patient whom they wish to supervise through a course.

Call (02) 8382 1437

Visit website

Thorndale Foundation

Thorndale Foundation is a not for profit organisation that operates a range of support services including: supported accommodation, day programs and supported employment for adults with disability.

Address
47-49 Rance Road, Werrington NSW 2747

Email
info@thorndale.com.au

Local Areas
Penrith

Postal Address
PO Box 122, St Marys NSW 1790

Call (02) 9912 7800

Visit website

The Three Sisters

A group open to gay, lesbian, bi-sexual, transgender, intersex people and their friends and families that arranges social events in the Blue Mountains region. Current activities include:

  • Monthly dinner
  • Monthly luncheon
  • Summer barbecues
  • Flower shows
  • A garden party
  • Annual disco
  • A costume ball

Target Audience
Gay, lesbian, bi-sexual, transgender, intersex people and their friends and families.

Local Areas
Blue Mountains

Postal Address
PO Box 7074, Leura NSW 2780

Call 02 8230 0889

Visit website

Thrive Services

Thrive Services is a community organisation that supports children, families and others in the Blue Mountains and Lithgow areas. Through parenting and family programs along with practical assistance they aim to support people, communities and families to thrive by:

  • adapting to the changing needs of families
  • providing a welcoming and accepting environment
  • offering reliable support and constructive empathy
  • building a strong sense of community

Their offices are located at:

Katoomba
2 Station Street, Katoomba NSW 2730 - (02) 4782 1555

Lithgow
261 Main Street, Lithgow 2790 - (02) 6351 4055

Target Audience
Children and Families in the Blue Mountains and Lithgow areas.

Hours of Operation
Mon-Thurs 10:00am-4:00pm

Local Areas
Blue Mountains, Lithgow

Visit website

Thrive Services (Blue Mountains Family Support Service)

The Blue Mountains Family Support Service provides services for families with children between 0 and 16 years old. The Specialist Homelessness Services (SHS) is a partnership with Mission Australia that provides support for families with accompanying children who are homeless or at risk of homelessness. It focuses on strengthening a child’s outcomes by providing responses including:

  • Prevention and early intervention
  • Crisis and transitional accommodation
  • Rapid rehousing
  • Support for families with complex needs

The SHS program has a strong focus on responses for Aboriginal families and ensures support is accessible to families from culturally and linguistically diverse backgrounds.

Address
2 Station St, Katoomba NSW 2780

Target Audience
Any age group with dependent children.

Eligibility
Families with dependent children; are homeless or at the risk of being homeless; early intervention in tenancy or risk of losing tenancy.

Email
info@thriveservices.org.au

Cost
Free

Hours of Operation
Mon-Fri 10:00am-4:00pm

Local Areas
Blue Mountains

Referral
Referral through giving a call, speaking with workers or by email.

Call (02) 4782 1555

Transcultural Mental Health Centre

The Transcultural Mental Health Centre provides services to people from culturally and linguistically diverse communities experiencing a mental health issue who are linked to a Local Health District mental health service, such as hospital or community mental health service. Their services include:

  • Information and consultation about mental health and cultural issues.
  • Information about government and non-government health and welfare services for people of culturally and linguistically diverse backgrounds.
  • Clinical intervention using bilingual clinicians for individuals and families who are connected with a NSW Health mental health service.
  • The service is free and is available to individuals, families, children, young people, adults and older people who have been referred by their local mental health team.

Mental health professionals from public mental health services can contact their Information and Clinical Consultation and Assessment Service to discuss making a referral.

Target Audience
People from culturally and linguistically diverse (CALD) communities, health professionals and partner organisations across NSW.

Email
tmhc@health.nsw.gov.au

Hours of Operation
8:30am-5:00pm, Monday - Friday

Address
Building 53, Cumberland Hospital Campus, 5 Fleet Street, North Parramatta NSW 2151

Call (02) 9912 3850

Visit Website

Transitional Housing Project - West Connect Domestic Violence Service

The Transitional Housing Project provides medium-term housing for women with dependent children who have experienced domestic violence and will require a level of support to move on to independent housing.

Address
38 Robert St, Penrith NSW 2750

Target Audience
Any woman, with or without children, regardless of her ethnicity, age, sexuality or gender that identifies she is currently escaping or has ever been at risk due to domestic and family violence.

Eligibility
Women need to be willing to participate in Penrith Women's Refuge and Resource Centre support groups.

Cost
Free services but women pay a percentage of income to the refuge.

Hours of Operation
Mon-Fri 9:00am-4:30pm

Local Areas
Penrith

Postal Address
PO Box 55, Penrith NSW 2750

Referral
Clients can call directly, however referrals will come from police, GPs, counsellors or women's centre where the situation is taken into consideration during assessment.

Call (02) 4732 2318

Visit website

Translating and Interpreter Service (TIS)

A Translating and Interpreter Service (TIS) for people who do not speak English. The operator connects a person to an interpreter who speaks in their language and explains one's enquiry. They provide:

  • ATIS Voice automated voice-prompted immediate phone interpreting
  • Illegal Maritime Arrival (IMA) interpreting
  • Immediate phone interpreting
  • On-site interpreting
  • Pre-booked phone interpreting

Postal Address
TIS National, GPO Box 241, Melbourne VIC 3001

Call 1300 655 820

Tresillian Helpline

Tresillian is an early parenting service offering families guidance in the early years of their child's life. They support new parents around breastfeeding and settling their baby, as well as dealing with post-natal depression and nutrition.

Target Audience
Parents seeking support in the early years of their child's life

Hours of Operation
Mon-Sun 7:00am-11:00pm

Call 1300 272 736

Visit website

Triage and Assessment Centre (TAC) - Nepean Hospital

The Triage and Assessment Centre (TAC) at Nepean Hospital provides a central access point for mental health assessments, diagnosis, interventions and discharges. It allows people in need of mental health care to go directly to a dedicated and specialised service rather than attending the emergency department. Peer workers are also available to help guide and support people.

Address
Nepean Hospital
Derby St, Penrith NSW 2750

Target Audience
People seeking urgent mental health care.

Email
NBMLHD-mail@health.nsw.gov.au

Hours of Operation
24 hours, 7 days a week

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Referral
No appointment or referral needed.

Call (02) 4734 2000

Twenty10 Incorporating GLSC NSW

Twenty10 is a community-based, non-profit, state-wide organisation, working with and supporting people who are lesbian, gay, bisexual, transgender and gender diverse, non-binary, intersex, questioning, queer, asexual and more (LGBTIQA+) people and others of diverse genders and sexualities, their families and communities. They provide:

  • Accommodation
  • Information, referrals, support & advocacy
  • Case management
  • Community education and school support
  • Counselling
  • Drop in
  • Family support services
  • Groups and projects
  • Regional & rural support
  • Specialised training and support for service providers
  • Telephone support

Address
Level 1, 45 Chippen Street, Chippendale NSW 2008

Target Audience
People across Sydney and New South Wales who are lesbian, gay, bisexual, transgender and gender diverse, non-binary, intersex, questioning, queer, asexual and more (LGBTIQA+) people and others of diverse genders and sexualities, their families and communities.

Email
info@twenty10.org.au

Postal Address
PO Box 78, Strawberry Hills NSW 2013

Call (02) 8594 9550

Visit website

Uniting

Uniting is a not-for-profit organisation in the areas of aged care and disability, community services, chaplaincy and mental health that develop a large amount of services involved in social justice and advocacy issues.

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Call 1800 864 846

Visit website

Uniting Counselling and Mediation

Uniting Counselling and Mediation is a professional, community-based counselling, mediation and relationship education organisation. Uniting’s Counsellors are professional therapists to help adults and families build healthy relationship habits, manage conflict and share positive communication. Uniting can help with:

Address
83 Henry St, Penrith NSW 2750

Target Audience
Couples, children, adolescents and all adults.

Eligibility
No eligibility criteria.

Email
ask@uniting.org

Hours of Operation
Mon-Fri 8:00am-6:30pm

Local Areas
Penrith

Referral
Self-referral or referral through NGOs.

Call 1800 864 846

Visit website

Vale Street Social and Recreational Centre

Vale Street is a social and recreational service for people living with or recovering from mental health issues. They provide a range of activities and free services including:

  • Yoga and meditation
  • Art and craft
  • A writer's group
  • Life skills training (e.g. cooking, budgeting, gardening, communication skills)
  • Broadband internet
  • Pool/air hockey table
  • A library/quiet space

Washing machine, dryer, shower and cooking facilities available by appointment.

Free bus service to and from Katoomba and Leura available.

Address
21 Vale St, Katoomba NSW 2780

Target Audience
People living with or recovering from mental health issues.

Email
valest@kncinc.org.au

Cost
Free or low cost depending on activities. There is a low-cost lunch on Wednesdays - requires booking.

Hours of Operation
Mon and Wed 10:00am-3:30pm

Local Areas
Blue Mountains

Call (02) 4782 1286 Visit website

Veterans Affairs Network (VAN) - Western Sydney

Provides information for members of the veteran community.

Address
Level 15, Deloitte Building, 60 Station Street, Parramatta NSW 2150

Target Audience
Veterans

Email
GeneralEnquiries@dva.gov.au

Postal Address
PO Box 3245, Parramatta NSW 2124

Call (02) 9893 9892

Visit website

Veterans and Veteran's Family Counselling Service

The Veterans and Veterans Family Counselling Service provides free and confidential, nation-wide counselling and support for war and service-related mental health conditions, such as posttraumatic stress disorder (PTSD), anxiety and depression. They also provides relationship and family counselling to address issues that can arise due to the unique nature of military service. VVCS counsellors have an understanding of military culture and can work with clients to find effective solutions for improved mental health and wellbeing.

Target Audience
People in the military who are experiencing service-related mental health conditions such as PTSD, anxiety and depression

Hours of Operation
24 Hours/7 Days a week

Call 1800 011 046

Visit website

Victims Services - NSW Department of Justice

Victims Services provides support, including free counselling and financial assistance to victims of crime in NSW. They can also help victims navigate their way through the justice system from the time they become a victim until after the end of the court process.

Address
Level 1, Justice Precinct Offices, 160 Marsden Street, Parramatta NSW 2150

Target Audience
Victims of crime, sexual assault, child abuse or families and friends of missing persons.

Email
vs@justice.nsw.gov.au

Hours of Operation
Mon-Fri, 8:00am– 6:00pm

Call 1800 633 063

Visit website

Vinnies Penrith Community Hub
Vinnies Penrith Community Hub is a client centred support and referral service operated by St Vincent de Paul Society Western Sydney. It offers emergency relief, assessment and referral support for people experiencing disadvantage. The Community Hub staff, members and volunteers will work with you to offer the best possible support for your needs. Address 7/308 High Street, Penrith NSW 2750 Hours of Operation Mon-Fri 9.00am-4.00pm (closed between 12.15pm-1.00pm) Email penrith.hub@vinnies.org.au Referral Please make an appointment by phone or email. Call (02) 8861 9770 Visit website
Warruwi Gambling Help

Warruwi Gambling Help is a confidential helpline for Indigenous Australians running into trouble because of gambling. This number can also be used to contact facilitators to run workshops in the community to lend a hand.

Target Audience
Indigenous Australians, people with a gambling problem.

Eligibility
Aboriginal people

Cost
Free

Hours of Operation
24 Hours, 7 Days a Week

Referral
Call the number below for more information.

Call 1800 752 948

Visit website

WayAhead Directory

The WayAhead Directory is a comprehensive online database used to find local services, to make referrals and access mental health information and resources.

It contains up to date information on over 5,600 mental health related and community services primarily in New South Wales. The WayAhead Directory is free to access for people living with a mental health condition, carers, service providers, health care professionals and the general public.

Throughout its existence, the WayAhead Directory has been created from the response and needs of the people who use it and is continually updated to ensure, as much as possible, all content listed is up to date.

The WayAhead Directory is run by WayAhead – the Mental Health Association of New South Wales.

Email
directory@wayahead.org.au

Visit website

Wellington Aboriginal Corporation Health Service
Wellington Aboriginal Corporation Health Service (WACHS) aims to empower targeted Aboriginal and Torres Strait Islander people to take control of their individual, family and community health and wellbeing needs through the community controlled model. WACHS provides specific health and specialist programs to support clients/patients in addressing their health, wellbeing needs and issues in a culturally appropriate way. As well as providing these specific health related services, our service endeavours to provide self-determination and empower Aboriginal people. Email enquiries@wachs.net.au Call (02) 6845 5400 Visit website
Wendy's Home Care

Wendy's Home Care provides professional carers for in-home care. Their carers can help with personal care, domestic assistance, respite and social support, aged and disability care, transport and also hospital to home support.

Email
admin@wendyshome.com.au

Local Areas
Hawkesbury

Postal Address
PO Box 90, Windsor NSW 2756

Call (02) 4587 5999

Visit website

Wentworth Community Housing Ltd.

Wentworth Community Housing is the social housing provider, a not-for-profit housing company that provides affordable, rental housing and other assistance to eligible people who are on low to moderate incomes. Wentworth manages the housing portfolio and a range of services from several locations with the head office located in Penrith and branch offices based in Windsor and Katoomba.

Penrith
Borec House, Suite 1002, Level 1, 29-57 Station St, Penrith NSW 2750 - (02) 4777 8000

Katoomba
Shop 2, 23-27 Cascade St, Katoomba NSW 2780 - (02) 4782 6479

Windsor
409A George Street, South Windsor NSW 2756 - (02) 4782 6479

Wentworth works with a number of community based, non-government and government organisations to deliver a range of housing and accommodation support projects and provide advice, support, assistance in accessing support services and addressing homelessness. They also provide the opportunity for individuals living rough to access a variety of services, information and practical assistance and materials (such as Centrelink, housing agencies, financial services, medical assistance, clothing and personal needs). Services provided by Wentworth Housing include:

  • Nurreen
  • Adult Homelessness Services
  • Tenancy Support Services
  • Interagency partnerhsips
  • An Aboriginal Team
  • Assertive Outreach for rough sleepers
  • Homelessness hubs

Address
Borec House, Suite 1002, Level 1, 29–57 Station Street, Penrith NSW 2750

Target Audience
People who are homeless or at risk of becoming homeless

Email
admin@wentworth.org.au

Hours of Operation
Mon, Tues, Thurs, Fri 8:30am-4:30pm; Wed 1:00pm-4:30pm

Local Areas
Blue Mountains, Hawkesbury, Penrith

Postal Address
PO Box 4303, Penrith Westfield NSW 2750

Referral
Intake worker conducts meeting to decide who is eligible.

Visit website

Wentworth Young People's Program - Flourish Australia

The Wentworth Young People's Program provides medium-term residential supported accommodation and psychosocial rehabilitation service for young men aged 17-25 years who have a diagnosis of mental illness. These young men are case managed by a clinical case manager with support being provided in their recovery to help them gain skills to live independently in the communty. People in this program are assisted to develop social skills, daily living activities (such as cooking and budgeting) and participate in recreational, educational and vocational activities.

Address

41 Brumby Cres, Emu Plains NSW 2750

Target Audience

Young men with mental illness

Eligibility

Aged between 16-24, referrals from Sydney but priority goes to those in the Nepean Blue Mountains Region. They must have a mental illness and agree to work regularly with a case manager. They must be earning an income, whether this is from Centrelink or otherwise.

Cost

Participants pay 65% of their Centrelink income to go towards boarding.

Hours of Operation

Mon-Fri 8:00am-10:00pm Sat & Sun 12:00pm-8:00pm

Local Areas

Penrith, Hawkesbury, Blue Mountains, Lithgow

Referral

Referrals from mental health hospitals and mental health services in the Nepean Blue Mountains region.

Call (02) 9393 9357

Visit website

Wesley Family Centre Nepean - Wesley Mission

The Wesley Family Centre provides case management services for young people aged 12-17 years and their family. There is a psychologist on the team to provide specialist services. Services provided include:

  • Counselling, mediation, financial and legal support and crisis accommodation
  • Teaching parenting skills
  • Child development programs
  • Out of Hours School Care
  • Early intervention work and much more

Address
Level 1, 148 Henry St, Penrith NSW 2750

Target Audience
Young people aged 12-17 at risk of homelessness.

Eligibility
Must be at risk of homelessness.

Email
nepeanintake@wesleymission.org.au

Cost
Free

Hours of Operation
Mon-Fri 9:00am-5:00pm

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Referral
Self-referral or through an organisation.

Wesley Financial Counselling Services - Wesley Mission

Wesley Financial Counselling Services provides free, independent and confidential face-to-face counselling to help people in financial distress or to manage money more effectively.

They can help:

  • Compile budgets and money plans
  • Advocate or negotiate on behalf of creditors
  • Provide insolvency information
  • Conduct counselling on bankruptcy issues.

There are also outreach services at Blaxland and Richmond in which bookings can be made through the Kingswood office.

Address
30 Copeland St, Kingswoood NSW 2747

Target Audience
All Population

Eligibility
None

Email
financialcounselling@wesleymission.org.au

Cost
Free

Hours of Operation
Mon-Fri 9:00am-5:00pm

Local Areas
Hawkesbury, Penrith

Postal Address
PO Box A5555, Sydney South NSW 1235

Referral
Book a free appointment on 1300 927 638.

Call (02) 4725 9200

Visit website

Wesley Gambling Counselling Service

Wesley Mission provides face-to-face counselling for problem gamblers and their families, including financial counselling. There are 2 places where gambling counselling can take place:

Richmond
20 West Market St, Richmond NSW 2753 - (02) 4725 9200

Penrith
Level 1, 148 Henry Street, Penrith NSW 2750 - (02) 4725 9200

Target Audience
People over 18 with gambling issues.

Eligibility
Aged 18 years or older.

Email
gamblingcounselling@wesleymission.org.au

Local Areas
Hawkesbury, Penrith

Call (02) 4725 9200

Visit website

Wesley Youth Services

Wesley Youth Services is committed to working with and caring for young people to bring about positive, lasting change. Programs target low to medium risk young people who are dealing with issues that, if left unattended, may escalate to the point where they would require more intensive services.

Wesley Youth Services Nepean offer a range of short-term, appropriate programs and activities to support young people including:

  • anger management techniques
  • drug and alcohol awareness
  • one-on-one counselling
  • family counselling
  • group sessions with other young people
  • healthy eating, health and fitness advice
  • strategies for coping with bullying
  • self-confidence, self-control and self-discipline techniques
  • advice on making positive life choices
  • in school programs
  • school holiday outings
  • parenting programs and advice.

Wesley Youth Services have a qualified Counsellor who is available to guide and support young people, helping them build on their existing strengths to overcome current difficulties.

Case management is provided to young people who require additional and ongoing support to access appropriate services. This is provided for an average duration of three months.

Wesley Youth Services operate a mobile youth outreach service for young people in the Nepean and Rouse Hill areas, Wesley StreetSmart. Wesley StreetSmart is a crisis intervention, information and referral service for young people between the ages of 12 and 25.

Using a specially kitted out Wesley StreetSmart van, the service goes directly into the community, connecting with young people in their own neighbourhoods.

Address
Level 1, 148 Henry Street, Penrith NSW 2750

Email
youthservicesnepean@wesleymission.org.au

Local Areas
Penrith

Postal Address
PO Box 4455, Penrith NSW 2750

Call (02) 4723 9277

Visit website

Westcare Emergency Relief Service

The emergency relief team at Westcare Emergency Relief supports people in crisis situations to provide assistance in the form of:

  • Food (e.g. fresh and frozen food)
  • Care Kits (i.e. various combinations of packs including toiletries, basic daily essentials, underwear etc.)
  • Give away items of clothing
  • Utility bills assistance (i.e. vouchers for electricity, gas, phone and water)
  • Referral to financial counselling and home budgeting support

Address
Suite 114, Level 1, 114-116 Henry St, Penrith NSW 2750

Target Audience
Struggling individuals and families requiring financial and emotional assistance

Email
admin@westcare.org.au

Cost
Free

Local Areas
Penrith

Call (02) 4731 3275

Visit website

Westclub - Flourish Australia

Westclub's Day to Day Living Program provides people with mental illness with an opportunity to socialise, engage with their community and gain support from staff and peers to achieve their personal goals. Westclub provides individuals with an opportunity to engage with a variety of free creative, social, educational and recreational activities. These activities include, but are not restricted to, Reflexology, Relaxation and Tai Chi. There are a range of scheduled programs and activities in the Day to Day Living Program including bus trips to visit popular tourist attractions and venues.

Penrith Westclub
232 Derby Street, Penrith NSW 2750

Hawkesbury Westclub (Outreach)
20 West Market St, Richmond NSW 2753 (Thursdays only 10:00am-3:00pm)

Target Audience
People with a mental illness.

Email
info@flourishaustralia.org.au

Cost
Low Cost. Hawkesbury Westclub provides morning and afternoon tea, lunch, tea and coffee, and cold drinks every month for $8.00. There may be additional costs for activities and when visiting certain venues.

Local Areas
Hawkesbury, Penrith

Call 1300 779 270 Visit website

Western Sydney University Psychology Clinics

The Western Sydney University Psychology Clinics offer psychological testing and treatment of children, adolescents and adults requiring assistance with:

  • anxiety disorders, including fears, phobias and worries
  • obsessive-compulsive and related disorders
  • depression or low mood
  • low self-esteem
  • stress and panic attacks
  • behavioural problems
  • post-traumatic stress
  • social anxiety

The Psychology Clinic is staffed by provisionally registered psychologists currently undertaking post graduate training to become clinical psychologists. All provisionally registered psychologists are supervised by fully accredited an experienced clinical psychology supervisors.

Address
Western Sydney University Kingswood Campus
Building O, Ground Floor, Second Avenue, Kingswood NSW 2747

Target Audience
Children, adolescents and adults

Email
psychclinic@westernsydney.edu.au

Cost
Minimal fees apply

Local Areas
Penrith

Call (02) 9852 5288

Visit website

West Connect Aboriginal Services - West Connect Domestic Violence Services

West Connect Aboriginal services provide sensitive and culturally appropriate services to women and children. This includes a purpose-built Aboriginal refuge (Wirrawee Gunya) and the Wirrawee Gunya Community Outreach Team.

Target Audience
Aboriginal and Torres Strait Islander women and children.

Local Areas
Penrith

Call (02) 4732 2318

Visit website

West Connect Domestic Violence Service Centre

West Connect coordinates four refuges in the Nepean and Blue Mountains regions and sub-contracts one in the Hawkesbury to provide crisis accommodation to women who need immediate, safe accommodation and support due to domestic violence. This type of accommodation is short-term and somewhere for women and their children to stay and gain support while they consider their longer-term options.

Crisis accommodation generally consists of individual bedrooms with shared lounge, kitchen and bathroom facilities (except for Wimlah which has self-contained units). Trained staff with expertise in the area of domestic violence provide specialised support to women through their crisis.

Women who come to the refuge are allocated their own support worker who will assist them with information, support and advocacy.

All refuge locations are secure buildings with access to staff support 24 hours.

Address
38 Robert St, Penrith NSW 2750

Target Audience
Women with or without dependent children

Eligibility
Any woman, with or without children, regardless of her ethnicity, age, sexuality or gender that identifies she is currently escaping or has ever been at risk due to domestic and family violence

Cost
Free

Hours of Operation
8:00am-5:00pm (after hours and weekends worker on call 24 hours)

Local Areas
Penrith, Blue Mountains

Postal Address
PO Box 55, Penrith NSW 2750

Referral
Clients can call directly, however referrals will come from police, GPs, counsellors or women's centre where the situation is taken into consideration during assessment.

Wimlah Women's and Children's Refuge - West Connect Domestic Violence Service

Wimlah provides short-term refuge accommodation and medium-term supported housing for women experiencing domestic violence. Wimlah provides individual self-contained units in a complex attached to a common-room where women and staff can meet. Wimlah also provides a children's play/activities room on-site and includes:

  • Crisis and outreach support
  • Short term refuge accommodation
  • Medium term supported housing options
  • Groups for women and children
  • A mentoring program for school aged children
  • Advice, referrals, safety planning and advocacy
  • Community education
  • A drop-in space at Springwood and Katoomba

Target Audience
Women with or without dependent children; indigenous

Email
wimlah@bigpond.net.au

Eligibility
Any woman, with or without children, regardless of her ethnicity, age, sexuality or gender that identifies she is currently escaping or has ever been at risk due to domestic and family violence.

Cost
Free services but women pay a percentage of income to the refuge.

Hours of Operation
Mon-Fri 9:00am-4:30pm

Local Areas
Blue Mountains

Postal Address
PO Box 55, Penrith NSW 2750

Referral
Clients can call directly, however referrals will come from police, GPs, counsellors or women's centre where the situations taken into consideration during assessment.

Call (02) 4732 2318

Visit website

Windsor Baptist Church Emergency Relief

Windsor Baptist Church Emergency Relief provides assistance to those in need and/or financial crisis. Assistance is given in the form of vouchers for a variety of essential products and services such as:

  • Electricity and gas
  • Water
  • Telephone
  • Food
  • Fuel
  • Chemist vouchers
  • Food parcels
  • Bargain Barn (pre-loved clothing and household goods)

Address
739 George St, South Windsor NSW 2756

Target Audience
People experiencing financial assistance

Eligibility
A person that requires assistance must be able to provide a current driver's licence, medicare card, pension card, statement of income, proof of age card and recent bills

Email
info@wdbc.org.au

Hours of Operation
Tues 10:00am-12:00pm; Thurs 10:00am-2:00pm

Local Areas
Hawkesbury

Referral
Make an appointment for an interview with a case worker during office hours.

Call (02) 4572 6952

Winmalee Neighbourhood Centre

Winmalee Neighbourhood Centre provides a number of projects related to emergency relief including a community food cupboard that provides subsidised food at low cost on a weekly basis, the SecondBite community food program that redistributes community food programs as well as Fire Recovery Assistance and Projects.

Address
62 White Cross Rd, Winmalee NSW 2777

Cost
Each person who joins this project will be able to purchase ten items for $10 or fifteen items for $15

Hours of Operation
Subsidised food program Mon, Wed and Fri through business hours; Food Cupboard every Fri 10:15am-12:30pm

Local Areas
Blue Mountains

Call (02) 4754 4050

Visit website

WISE Employment

WISE Employment is a not-for-profit organisation with a professional, integrated approach to finding the right job for jobseekers and the right staff for employers. WISE Employment is a leading job network provider providing resume and employment solutions.

Penrith
580 High St, Penrith NSW 2750 - (02) 4721 8100

Katoomba
Shops 6 & 7, Level 1, 197 Katoomba St, Katoomba NSW 2780 - (02) 4780 6500

Springwood
Springwood Neighbourhood Centre, 3/163 Macquarie Road, Springwood NSW 2777

  • Jobactive - (02) 8633 2525
  • Disability Employment Services - (02) 4723 2430

Windsor
171-173 George Street, Windsor NSW 2756 - (02) 4587 7399

Local Areas
Penrith, Hawkesbury, Blue Mountains

Postal Address
PO Box 1398, Penrith NSW 2751

Visit website

Wirrawee Gunya - West Connect Domestic Violence Service

Wirrawee Gunya is a women's shelter for local Aboriginal people in the Nepean area. It attempts to meet the specific needs of Aboriginal women and children who are homeless or at risk of homelessness. It is staffed by skilled, trained Aboriginal support workers with an outdoor activities room and children's play and program building as well as play equipment.

Target Audience
Women with or without dependent children; indigenous

Eligibility
Any woman, with or without children, regardless of her ethnicity, age, sexuality or gender that identifies she is currently escaping or has ever been at risk due to domestic and family violence

Cost
Free services but women pay a percentage of income to the refuge

Hours of Operation
Mon-Fri 9:00am-4:30pm

Local Areas
Penrith

Postal Address
PO Box 55, Penrith NSW 2750

Referral
Clients can call directly, however referrals will come from police, GPs, counsellors or women's centre where the situations taken into consideration during assessment.

Call (02) 4732 2318

Visit website

The Women's Cottage

The Women's Cottage provides community based support and a Resource Centre run by women, for women and their children. They provide a number of support groups and programs including a therapeutic group for women who were sexually abused as children; a networking group for women over 60; a drumming circle; a bi and lesbian group and much more. If you are interested in seeing what groups are available please click here.

Address
22 Bosworth St, Richmond NSW 2753

Target Audience
Women and their children

Local Areas
Hawkesbury

Call (02) 4578 4190

Visit website

Woodlands Clinic (Katoomba)

The Woodlands Clinic provides a comprehensive medicated assisted treatment program for opioid dependence as an outpatient service of Nepean Hospital. The treatment program includes:

  • Dosing for Methadone (Methadone syrup), Buprenorphine (Subutex) and Buprenorphine/Naloxone (Suboxone film)
  • Counselling and case management
  • Ongoing support

Address
Blue Mountains District Anzac Memorial Hospital; Woodlands Rd and Great Western Highway, Katoomba NSW 2780

Target Audience
People with Opioid Dependence

Eligibility
Contact clinic to be assessed regarding suitability for the program.

Cost
Free

Hours of Operation
Dosing (Methadone): 7:15am-10:45am (7 Days) Clinic 7:00am-4:30pm (Mon-Fri)

Local Areas
Blue Mountains

Referral
Direct referral or through central referral line.

Call (02) 4784 6545

Visit website

YMCA

Indoor Stadium offers the homeless showers and breakfast on weekday mornings.

Email
leigha.ryan@ymcansw.org.au

Hours of Operation
Weekday mornings between 9:00am-10:00am

Local Areas
Hawkesbury

Call (02) 4587 8788

Visit website

The Young Persons Mental Health Outreach - Flourish Australia

The Young Persons Mental Health Outreach Program provides an early supported intervention to prevent more serious mental health issues from occurring.

Address
Derby St, Penrith NSW 2750

Target Audience
Young people aged 16-25 at risk of developing a chronic mental health conditions.

Eligibility
Young people must be clients of the Child and Youth Mental Health service or Adult Mental Health Services.

Cost
Free

Hours of Operation
Mon-Fri 9:00am-5:00pm but varies

Local Areas
Blue Mountains, Hawkesbury, Penrith

Referral
Referrals come from mental health teams including the Mental Health Access Line. They must be referred to by a clinical case manager.

Call (02) 9393 9356

Visit website

yourtown

yourtown, formerly Boystown, in St Marys partners with government agencies, businesses and organisations to offer personalised attention to young people who need skills, training and employment to create brighter futures. They can assess your skills, help develop a practical plan for your job search, and offer specialist support services to help you resolve any non-vocational barriers to work.

Address
3 Warrior Place, St Marys NSW 2760

Target Audience
Children, young people and families

Email
blacktown@yourtown.com.au

Local Areas
Penrith

Referral
No referral required.

Call (02) 9673 0221

Visit website

Youthworx - Lithgow Community Projects Inc.

Youthworx provides support, information, accommodation and counselling services, as well as coordinating a variety of social and recreational events and groups. They can help with

  • Medium term housing in the community for young people
  • Help to find other temporary and safe accommodation
  • Help with information about depression, domestic violence, sexual assault, or other difficulties
  • Referrals and assistance to work with other government and non government agencies
  • Practical support to secure independent accommodation
  • Help finding and setting up a new home, manage debts, access legal services or medical assistance
  • Court support
  • Counselling
  • Life skills such as cooking, budgeting, cleaning, job searching etc.
  • Case Management
  • Support for families of young people who are experiencing difficulties

Address
28 Main St, Lithgow NSW 2790

Target Audience
People between the ages of 16 and 24

Hours of Operation
Mon-Fri 9:00am-5:00pm

Local Areas
Lithgow

Call (02) 6351 2230

Visit website

Youth Drug and Alcohol Team

The youth team is a specialist service that provides support for young people aged 12-20 years who need help with drug and alcohol use. The team is flexible and responsive to the young person's needs, providing services (such as housing, medical, mental health services, education providers) and any other services that help support the young people including:

  • Alcohol and other drugs assessment
  • Case-management of young people
  • Alcohol and other drug counselling and psychological services
  • Access to medical services
  • Inpatient and outpatient detoxification services
  • Opioid treatment services
  • Consultation and liaison with service providers
  • Access to information and education

Address
Drug and Alcohol Services Building, Nepean Hospital, Somerset St, Kingswood NSW 2747

Target Audience
Young people aged between 12 and 25 years with a drug and alcohol problem.

Eligibility
All People

Cost
Free

Hours of Operation
24 Hours, 7 Days a Week

Referral
Direct referral or through central referral line.

Call 1300 661 050

Visit website

Youth Homelessness Service (YHS)

YHS is an integrated and collaborative service delivery system that offer a number of services including a post-crisis and high-needs housing services, early intervention and case planning programs to young people aged 12-25. The cross agency integration model manages case management, brokerage applications from referring services and agencies to develop coordinated case management plans for clients experiencing homelessness.

  • The early intervention program assists young people aged 12-25 years who have not engaged in supported accommodation and are at risk of homelessness, disengaged from family, school, education, training or employment.
  • The post crisis program assists young people aged 18-25 years who are exiting supported accommodation into independent living who have been assessed as demonstrating living skills

This program also provides case management support to young people transitioning to independent living from supported accommodation through engagement with living skills, employment, training and personal development as well as linking into specialist services including brokerage.

Target Audience
Young people aged 12-25 that are at risk of homelessness, or disengaged from family, school, education, training or employment

Cost
Free

Local Areas
Penrith

Referral
Self-referral or services make a referral by submitting a case plan and a quote for service delivery. The referral goes to the YHS Coordination group who respond within 7 days stating whether or not they feel YHS can support the client. The project coordinator advises the referring body of the outcome who then allocates the client to the most appropriate service to act as lead agency for the client and commence case management.

Call (02) 4728 6801

Visit website

Youth Early Psychosis Program (hYEPP)

The headspace Youth Early Psychosis Program (hYEPP) provides a specialised early intervention program for young people who are experiencing a first episode of psychosis or are at ultra-high risk of experiencing psychosis. The Youth Early Psychosis Program is a holistic approach that supports young people in every aspect of their lives (such as education, employment and relationships).

Address
606 High St, Penrith NSW 2750

Target Audience
Young people experiencing their first episode of psychosis or are at high risk of experiencing psychosis.

Email
headspacepenrith@parramattamission.org.au

Hours of Operation
Mon-Fri 9:00am-5:00pm

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Call (02) 4720 8800

Visit website

Youth Early Support Service (YESS)

The Youth Early Support Service (YESS) is a mental health outreach service for 12-25 year olds who have, or are at risk of developing, a serious mental illness. YESS provides a wrap-around mental health service within a recovery-oriented, strengths-based framework. Specifically, the program provides:

  • Risk assessment, risk management, and safety planning
  • Mental health treatment
  • Family and carer support services
  • Non-clinical wrap around services
  • Continual engagement with the young person's GP

Email
yess@parramattamission.org.au

Eligibility
12-25 year olds who have not had more than 6 months of care on a residing issue.

Local Areas
Blue Mountains, Hawkesbury, Penrith

Referral
Referrals can be made by the young people themselves, family or friends, GPs, school counsellors and service providers.

Call (02) 4720 8811

Visit website

Youth Reference Group

The Youth Reference Group is run by Headspace Penrith to help organise events and participate in the decisions that are made in relation to the activities that occur at the Penrith Headspace Centre.

Address
606 High St, Penrith NSW 2750

Local Areas
Blue Mountains, Hawkesbury, Lithgow, Penrith

Call (02) 4720 8800

Visit website

Youth Community Living Support Service (Y-CLSS) - Flourish Australia

An outreach support program for young people aged 16-25 that provides early supported intervention to prevent more serious mental health issues from occurring.

Address
Derby St, Penrith NSW 2750

Target Audience
16-25 year olds at risk of developing a chronic mental health conditions.

Eligibility
16-25 year olds living in the Nepean Blue Mountains region in which a clinical case manager refers them. Young people must be clients of the Child and Youth Mental Health Service or Adult Mental Health Services.

Cost
Free

Hours of Operation
Mon-Fri 9:00am-5:00pm but varies

Local Areas
Blue Mountains, Hawkesbury, Penrith

Referral
Referrals come from mental health teams including the Mental Health Access Line and Health NSW.

Youth Area Assistance Scheme (YAAS)

The Youth Area Assistance Scheme (YAAS) is a transport initiative that focuses on addressing transport needs of young people living in the Hawkesbury local government area.

The initiative offers transport to increase young people's opportunities to participate independently in community programs, recreational and social activities where public transport is limited or unavailable.

Services include group bus hire and free cabcharge vouchers.

Address
South Windsor Family Centre, Greenhills Way, South Windsor, NSW 2756

Email
transport@psinc.com.au

Local Areas
Hawkesbury

Call (02) 4504 7022

Visit website

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