Older people, their friends, family and carers can call the Older Persons COVID-19 Support Line between 8.30am and 6pm AEST, if they are:
Feeling lonely or worried about the COVID-19 pandemic
Needing information or someone to talk to
Living with dementia or the older person they care for is living with dementia
Needing to talk about COVID-19 restrictions and how they apply
(Alternatively, Non-English speakers can call the Translating and Interpreting Service on 131 450, to request an interpreter and quote 1800 171 866 to be connected.)
Publicly available mental health information and self-help resources.
Self-help resources and low intensity interventions, including digital mental health, group and peer supports.
A mix of self-help resources, including digital mental health and low intensity interventions. Also psychological services for individuals who require them.
High intensity services including periods of intensive intervention that may involve multidisciplinary support. Where issues may be persistent or episodic without a high level of risk, complexity or disability.
Intensive team-based specialist assessment and intervention (typically state/territory mental health services) with involvement from a range of different mental health professionals including case managers, psychiatrists, allied health workers, and GPs. Includes a high level of risk, disability or complexity.